Terrahouseco Reviews 

Horrible customer service. Echowood clock is a piece of junk that does not even work. They only offered 50% off refund.

UPDATE: They honored the 50% return.

Garbage! I ordered the cashmere hat and it was definitely not cashmere. Very regretful of this purchase. I reached out to inquire about return policy and was told i could keep it and they would send me 50% of $ back. I opted for that since the return process was complicated. Needless to say, i have not seen a refund of any kind, even though i've sent multiple emails. Horrible product and horrible company. I wish i read the reviews before buying. BTW, the hat was $40.00!!

This is absolute fraud. I ordered a wool coat, which turned out to be 95% polyester and 5% cotton. A DISASTER. I shouldn’t even have to return this i should have refund my money immediately. Scammers.

It's a scam. I never got my package which shipped early December. We are 7 weeks later, and it is still not here. No one returned my calls, or even answered my emails. I had to contact my credit card to fight the charge.

I was supposed to receive premium leather shoes with the label "Hand Made." What I received were cheap synthetic shoes labeled "fashion shoes". What a joke. The product took weeks to get from China, even though it looks like a US based company. I asked for a refund and they offered to give 50% back w/o returning the product. All scam indications.

Terra House makes profit assuming you won't request a chargeback with your credit card company. You are under no obligation to pay for a return with these scam companies, just request the chargeback.

We ordered a men’s medium shirt (according to their sizing) for our granddaughter’s wedding four months ago expecting it would get here in plenty enough time for us to look into other options if this didn’t work out. Three and a half months in advance in this day and age seems a fair assumption.
We tried emailing, and calling several times and after receiving no answer we finally gave up. We finally sent an email asking them to cancel the order.
The wedding was two weeks ago and the shirt finally arrived. It had an extra large tag on it but looked quite small. My husband who is slim built and not quite 6 ft tall couldn’t even button the shirt let alone the sleeve was a 3/4 length. To top it off it was stained!
This company is garbage.
DO NOT ORDER FROM THEM! Do not waste your money and do not give them any air to breathe.

Update: the package finally arrived after over 5 weeks. I ordered size L, I received 2XL. When I contacted the company, they offered a discount for me to keep the item. No way. It's going back.

There's no option for 0 *, so I had to give 1 to post a review. I ordered a jacket for my child in mid-December. The status was changed to "processed" after 3 days and the tracking said it would be available when the carrier received it. I knew it was coming from overseas, so this didn't surprise me.

I checked back again later in December and was told they were behind with the holidays but it would be shipped soon.

I checked again last week. From what I can see, the package is still with the shipper. Not the carrier, the shipper. I was again told it would be shipped soon.

We have essentially given up and ordered a different jacket from another company last weekend. It has already been delivered.

I contacted yet again this week explaining that since it has taken so long for the item to actually leave the shipper, I want to cancel the order immediately and have a refund issued. Unfortunately, purchase was made with a debit card so I think I'm screwed.

No response. I'm continuing to follow-up every day with the same message.

This is a scam. Do not use!

Scammers! Buyer beware!! Ordered over a month ago!! They gave me FAKE TRACKING! And they refuse to respond to emails!!!!

My niece sent me a link to a jacket she wanted for Christmas. I placed the order on November 30, 2025 from what the website represented as a US based company in North Carolina. The tracking sent to me showed that they didn't process and ship my order until December 16th. It was finally delivered on January 1, 2026, way too late for Christmas. To add insult to injury, the jacket price was jacked up for the holidays and is now $10 cheaper. But even worse is that they sent an extra large despite my placing the order for a size medium. When I contacted them for return instructions, they had the audacity to require that I send a photo proving that they sent the wrong size. Since sending the photo, I have received no reply. I will be reversing the charge with my credit card company.

Also be advised that their reviews appear to be fake. There doesn't seem to be any way to leave a real review on their products or services.

I ordered a pair of ‘leather’ boots on December 8th. They did not arrive until December 30th. They were not leather and the cheapest plastic looking and smelling pair of shoes. Customers must pay postage for returns to get a full refund which I will do. DO NOT USE this website for any purchase.

Boo! Premium leather my @$$. Vinyl. And the sizing is way off. No response to my request to return still after five days. SCAM!

Never received my order. Never received any response on my email.

Very slow shipping and poor communication. Ordered boots over 3 weeks before Christmas and received them after Christmas and they were poorly made.

Awful. I ordered a winter coat 9 weeks ago and it has never arrived. Tracking shows it in same place since week 2. Not to be trusted. Please don’t waste your time or money!

I ordered 2 lamps nearly a month ago. They won’t return my phone calls and finally responded with a tracking number that makes no sense. I would never order from this company. Next step—get my credit card to get reimbursement.

Plastic shoes, turned up with a broken zipper and the ankle area in the boot is so narrow they can't do up. No response to my complaints...absolute rip off. DON'T DO IT!!

I ordered 3 items. Only one item was correct. Now they want to make me pay to return the product. The quality is terrible as well.

I am trying to return some shoes that do not fit. I chatted with someone, I left my phone # about 5 times and no one has called me back. After my chat they told me to call a # and when I called they said that was not the right place to call. I have never had this much trouble with a company to return an item.

Absolute scam. Embarrassed that I fell for it. Nowhere near the same item as pictured.