For the second time in a row, my parcel has been lost somewhere in a hub... Wainting since November 29th, nearly one month. Customer service is awful: they just say they're placing a request with Post... See more
Company replied
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For the second time in a row, my parcel has been lost somewhere in a hub... Wainting since November 29th, nearly one month. Customer service is awful: they just say they're placing a request with Post... See more
Company replied
Called customer support for help. Short and quick anwsers. Again got a beautiful fabric! And a quick delivered. Happy again!!!
Why am I saying that about the quality? Because metallic stretch imitatie leer bruin came in a kind of bad quality in my opinion. The other materials that we ordered were all fine, but honestly, just... See more
i order some sewing pattern from this company , paid for it, i suppose to received on the 28 of may, i did not get it , on the 29 of may they say i got the goods, i did mot received it. i call the com... See more
Information provided by various external sources
Ringbaan noord 101a, 5046AA, Tilburg, Netherlands
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 48 hours
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delivery charges were way too high for what I ordered
I am super happy with my order. It was nicely packed and delivered on time. I am sure I will shop from this store more!
The fabric is exactly as the picture shows online.
I got my purchase one day after buying. Very happy with the service overall, I will purchase again in the future
The best fabric store I ever encountered! Fabrics have good prijs en qualities. De verzending is snel.
I ordered a green velvet material, it arrived relatively quickly (around 15 days later to Bulgaria) and in a box as not to get wrinkles as I had asked in an email (the response to my email was very understanding and polite). The material is beautiful, the perfect colour and extremely soft, looks high quality. Definitely recommend, can’t wait to use it for my dress!
Everything went perfectly fine. And this is not to be taken for granted since there is always a good organization to deliver an order flawlessly and on time.
Fast delivery, high quality fabrics, good price. I recommend.
Nice selection of products and extremely fast delivery!
Quick delivery and good quality fabrics. Customer service is quick to respond and very helpful. Have never had any issues.
Tips for improvement:
The only reason I am not giving a 5 is because I think the fabrics could be organised differently on the homepage, which could make it easier for beginners such as me to find what I am looking for. Maybe according to what could be done with the fabrics, rather than if it's "canvas"or "woven" etc?
Also, it would be super helpful if the little stickers that are put on the fabrics when they arrive contained washing instructions.
Friendly helpful online and telephone help when I had a return and reordering problem. Would definitely use you again. Thanks!
I have bought material from Textielstad several times now and find their service to be friendly and cooperative. If needs be, they return phone calls in a timely manner. Fabrics are well measured and posted within 48 hours. Prices are also good for quality items.
Nola
Good product felts very good and fast delivery.
Ordered yarn here during lockdown. The employees I emailed with about pick up were kind and replied within 10 mins to my questions. Everything was in order and I could pick up my product the day after I ordered it.
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