Wax & Wick Room Reviews 

88
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Purchased the copy santal 33 room spray and vaporiser oil. It smells divine. Products were also delivered reasonably fast.

Rated 5 out of 5 stars

Absolutely love their candles and moulds! The wax quality of the candles is fantastic, and my order always arrives quickly. I love that they wrap all of their mould orders in brown paper, and leave a... See more

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Rated 1 out of 5 stars

A very long delay in delivery. However, one candle mould was beautifully packed with a helpful reminder about wick size. No complaints about the hedgehog mould. The pillar candle mould seems h... See more

Rated 5 out of 5 stars

Delighted again with my last order from Wax & Wick Room. It was beautifully packaged in recyclable paper. Loved the rubber stamp and lavender string. I have already tried my new 5"x3" cylinder mould a... See more

Company details

  1. Candle Store

Written by the company

Hand-made Beeswax Candles and Moulds, lovingly made in Kent.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.4

All reviews

(88)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing

amazing. my order arrived very quickly, packaged beautifully. the candle moulds are perfect.

June 22, 2022
Rated 5 out of 5 stars

Excellent

I am pleased with the service I have received from the wax and wick room, couldn’t have asked for better quality products and customer service.
Will definitely be purchasing more moulds from you guys.

June 19, 2022
Rated 3 out of 5 stars

Extremely good quality moulds

Extremely good quality moulds, not yet used but once I can I shall send response once used, also against wick suggested for each , Thanks
Why not five stars , while purchased a very large qty of moulds spending well over £200,
Each mound was difficult to find as. Nearly mixed up in transport to show,? I was not able to get to stand until late in day , nobody in queue in arrival , 4 when I left as a lot if time spent finding looking for the moulds I wanted, I got a tiny discount of 1:90 on the mould from the shelf , but hearing I one of the two store holders complaining as I even helped find the moulds I was after , I clearly a customer was not moving fast enough , although disabled unseen with EDS Slipped disc and diabetic , a little thought for customers when making large purchases, should not matter how long a queue waits if I need the wicks in larger qty if which in end you had run out of, came home with two of two wick sizes missing, then I live in Kent after all that so should be able to pop by at some point, customer service needed improvement, thank you ,

March 19, 2022
Rated 5 out of 5 stars

Can't fault customer service for this…

Can't fault customer service for this company. I have had issues with one of the moulds.....probably user error and a tricky mould. However, they gave me lots of prompt help and advice and when I was still struggling they gave me a voucher to use for another mould to the exact same cost.
thank you so much to the team and the Wax and Wick room especially Helen and Odette

February 15, 2022

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