Wax & Wick Room Reviews 

88
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Purchased the copy santal 33 room spray and vaporiser oil. It smells divine. Products were also delivered reasonably fast.

Rated 5 out of 5 stars

Absolutely love their candles and moulds! The wax quality of the candles is fantastic, and my order always arrives quickly. I love that they wrap all of their mould orders in brown paper, and leave a... See more

Company replied

Rated 1 out of 5 stars

A very long delay in delivery. However, one candle mould was beautifully packed with a helpful reminder about wick size. No complaints about the hedgehog mould. The pillar candle mould seems h... See more

Rated 5 out of 5 stars

Delighted again with my last order from Wax & Wick Room. It was beautifully packaged in recyclable paper. Loved the rubber stamp and lavender string. I have already tried my new 5"x3" cylinder mould a... See more

Company details

  1. Candle Store

Written by the company

Hand-made Beeswax Candles and Moulds, lovingly made in Kent.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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No recent history of asking for reviews

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4.4

All reviews

(88)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed by the service

Very impressed by the emails, quick delivery and especially the helpful notes written on the candle packaging. Definitely be using again soon.

December 19, 2021
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Reply from Wax & Wick Room

Thank you so much for your lovely review, we hope to see you shopping with us again soon!

Rated 5 out of 5 stars

Another quality order delivered as…

Another quality order delivered as described in a timely manner. Thanks.

December 16, 2021
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Reply from Wax & Wick Room

Thank you so much for your lovely review, we hope to see you shopping with us again soon!

Rated 5 out of 5 stars

Great service

Great service.
Beautiful candle and gift bags.
Made with love and care.

December 7, 2021
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Reply from Wax & Wick Room

Thank you so much for your lovely review, we hope to see you shopping with us again soon!

Rated 5 out of 5 stars

Super beeswax candles

Fast delivery, great packaging and a copy of Bees Quarterly mag. What more could you want.

December 3, 2021
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Reply from Wax & Wick Room

Thank you so much for your lovely review, we hope to see you shopping with us again soon!

Rated 5 out of 5 stars

Just found this site as wanted to try…

Just found this site as wanted to try making beeswax candles for the first time. Everything arrived neatly wrapped and packed. I wouldn’t hesitate to use Wax and Wick Room again when I need more supplies.

November 23, 2021
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Reply from Wax & Wick Room

Thank you so much for your lovely review. We are so happy that you are pleased with your products. We look forward to welcoming you back anytime!

Rated 5 out of 5 stars

Good service

Good service, great packaging and ideal product.

November 22, 2021
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Reply from Wax & Wick Room

Thank you ever so much for your review. We hope to see you shopping with us again soon!

Rated 3 out of 5 stars

Still waiting 2 weeks later

Still waiting for confirmation order can be arranged for collection, last time I ordered and phoned got told I should have waited for a call to arrange a collection date.
Seems they don’t have everything in stock even though it’s available to purchase.

Edited: I’ve Probably been a little harsh, and given the fact I like this local supplier I will continue to use them. Amended from 1 star to 3…

November 20, 2021
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Reply from Wax & Wick Room

Hello, we are sorry you have not been happy with the service and left us a 1 star review. When you opt for collection, you need to contact us for a collection slot time. However, you finally have your order and hope this will not detract you from shopping with us again in the future!

Rated 5 out of 5 stars

Amazing Products!!!!

Absolutely love their candles and moulds! The wax quality of the candles is fantastic, and my order always arrives quickly. I love that they wrap all of their mould orders in brown paper, and leave a little card in my candles with care information on the back! Will definitely be ordering from them again!

November 11, 2021
Unprompted review
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Reply from Wax & Wick Room

Thank you for your review Summer!

Rated 5 out of 5 stars

Good customer service

Good customer service, quick delivery and very easy to use candle moulds!

November 1, 2021
Unprompted review
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Reply from Wax & Wick Room

Thank you for your lovely review Amy!

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