Extremely slow upload speeds on a VPS server. During normal working hours the upload speed of their VPS servers can be as low as 2Mbps and averaging around 5Mbps. Their support was helpful (reason for... See more
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Review summary
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Cheap, and.. unstable, downtime seems unpredictable, I rented a server for 5 days but every day it goes down for a few minutes to a few tens of minutes. High latency during peak hour of Asia area. Y... See more
Company replied
My server has been unavailable for five hours, as has the service’s website. None of the news channels through which they advertised themselves mention this outage at all, and there’s no information a... See more
I used this hosting service for a few months until they required KYC. The KYC process didn’t work (I tried to upload a photo of my ID, but their app marked it as “Unrecognized”), so I ended up los... See more
Company replied
Company details
Written by the company
THE.Hosting is an international hosting provider offering VPS/VDS and dedicated servers in 50+ countries. High performance, stability, and 24/7 support.
Contact info
Netherlands
- social@the.hosting
- the.hosting
1.6
Bad
57 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dirty and unupdated ip locations, bad support
Well, my previous review was full of praise.
After 2 months of using this service for personal VPN, I encountered:
Downtime
Dirty + unupdated IP (VPS located in Germany, but IP listed as USA, California – and its also dirty)
When I asked support for an IP replacement or a refund, they said that databases don't update their records, so it's not their failure even though huge services like Roblox and other games also consider that IP as US.
May 12, 2026
Unprompted review
SCAM — Do not use this service
⚠️ SCAM — Do not use this service
I paid for a VPS (Aluminium[AM]) that was never set up properly. When I asked for a refund, they refused to return my money unless I completed a "KYC verification" — which included sending a selfie holding my passport and a handwritten note with the word "THE" on it. This was never mentioned in their terms at the time of payment.
This is not a standard KYC procedure used by any legitimate financial institution. It is a data collection scheme designed to obtain personal identity documents under the guise of a refund process.
I have filed a chargeback with my bank and reported this to the relevant authorities. All correspondence has been saved.
Avoid this company.
May 1, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify the situation.
KYC (identity verification) may be requested in certain cases in accordance with our security policies and Terms of Service. This procedure is used to prevent fraud, abuse, and unauthorized transactions, and is applied consistently across our platform.
At the same time, the situation you described requires verification on our side. To properly investigate your case — including the service setup, communication history, and refund request — we kindly ask you to provide your support ticket number or order ID.
Without these details, we are unable to identify your account and review what exactly happened.
We take such concerns seriously and are ready to look into this matter and provide a clear resolution once we have the necessary information.
Best regards,
THE.Hosting Team
Selling blacklisted IPs, clueless support, and zero refund policy.
I strongly advise avoiding the.hosting, especially if you plan to use their servers for personal VPNs.
I purchased a server in Moldova, which worked for two weeks before the IP was completely blacklisted. Hoping to fix the issue, I bought a new server in Albania. The IP for the Albanian server was completely dead (blocked) from the very first minute. This means they are actively selling IPs that are already blacklisted and unusable out of the box.
When I contacted their technical support with solid proof (server logs, speedtests showing the server had internet but no inbound connection), their response was an absolute joke. They literally told me to "try connecting to your server via VPN". Why would I use a third-party VPN to connect to my own VPN node? It shows a complete lack of technical understanding.
I didn’t even ask for a refund to my credit card. I simply asked for a one-time IP replacement or to cancel the dead servers and credit my internal account balance so I could buy a different location that actually works. The "sales department" flat-out refused, blamed my local ISP, and kept my money for a service I couldn't use for a single second.
They do not care about customer retention or providing a working service. They sell defective IPs, refuse to fix them, and hide behind their "no refund" policy. Save your money and go to a provider that actually respects its customers.
April 29, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this matter in detail.
The cases you described require verification based on specific data, such as IP addresses, service provisioning time, and support history. Without this information, it’s not possible to objectively confirm or refute the claims.
Please provide your support ticket number or order ID — this will allow us to accurately identify your case, review the interaction history, check the technical details, and provide a well-grounded response.
We would appreciate your clarification so we can assist you promptly and resolve the issue.
I purchased a VPS server
I purchased a VPS server, and after the payment the activation process got stuck.
After contacting the support they said that there was no free resources and offered to wait. I requested a refund and they refused, stating I needed to go to identity verification first. So they can charge your card without identity verification, but cannot refund, go figure. Looks like a scam to me, I'll request a chargeback from my bank.
I'm stating it again specifically to The.hosting - if you can charge my card without KYC, you can refund without KYC too (i have multiple businesses and I know how that works). So do not lie to me and to other customers.
You employ a scam tactics by charging and refusing to refund, that's plain and simple. You are not a financial institution to KYC your customets. Nobody in their sane mind will share their ID with you, and that's exactly your plan to extort money.
April 20, 2026
Unprompted review
Reply from THE.Hosting
Hi Grigor,
Thank you for your feedback.
We’re sorry to hear about your experience. To look into this situation and verify the details, please provide your support ticket number or contact our team directly with it.
Without identifying your request in our system, we’re unable to review the case or provide specific clarification. Once we have your ticket, we’ll re-check everything and assist you accordingly.
Best regards,
THE.Hosting Team
Update:
Thank you for your feedback. We’d like to clarify the situation, as some important details are missing from your review.
At the time of your order, the selected location temporarily had no available resources. This can occasionally happen due to high demand. You were promptly offered two standard options: wait for deployment or switch to another location with available capacity.
Regarding the refund request — we did not refuse it. The funds remained on your account balance and were available for withdrawal or reuse. However, in order to process a refund back to the original payment method (card), identity verification (KYC) is required.
This is not an arbitrary requirement, but a standard compliance measure related to anti-fraud and payment provider regulations (including providers such as Stripe). Without verification, we cannot safely confirm that the refund is being requested by the actual payment owner.
It’s also important to note that:
— payments can be made using minimal input data,
— while refunds require stricter verification, precisely to prevent unauthorized withdrawals.
In your case, additional verification was required before proceeding further. This is a standard step in situations involving refund requests.
We remain open to resolving this matter and would like to assist you. Please continue communication within your support ticket — this will allow us to review your case in detail and provide a resolution as quickly as possible.
Once the verification process is completed, the refund can be issued in accordance with our policies.
WHORST SERVISE
I deposited 25 EUR into this service and bought servers, only to find out that their IP subnets are "dirty" and blacklisted everywhere. Nothing works. The support team is completely unhelpful, giving nothing but excuses instead of fixing the issue.
After a long struggle, they finally "replaced" two servers, but only one of them actually activated. I specifically took a server in Moldova, but it’s just as useless as the others—blocked everywhere.
To top it off, they refuse to provide any kind of refund because I paid with cryptocurrency, which is basically their way of stealing your money. I have essentially gifted them 25 EUR for absolutely nothing in return.
Be very careful and check the reputation of this service before you buy. Don’t make the same mistake I did. This company is a scam.
YOU ASK SUPPORT TICKET, ITS 884130
BTW I ORDER ARMENIAN SERVER A WEEK AGO ITS STILL "ACTIVATION IN PROGRESS" BUT U CHARGE MONEY... BUT IDC BECAURCE EVEN IF I GET THE SERVER ITS STILL DONT WORK... AND YOU DONT CARE
upd
i wait for a server for 12 days and i ask to cancel my order but u decide to charge my money and give me the server which i dont need. ticket id 886986
i warn every one to be very careful don't send much money there. do a test.
April 17, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback.
Based on the information provided, we were unable to identify you as our customer. To investigate this matter, please provide your support ticket number or contact our support team with it.
Without proper identification, we are unable to verify the situation described or provide a specific response. Once we receive your ticket number, we will review your case in detail and assist you accordingly.
Best regards,
THE.Hosting Team
UPDATE:
Thank you for providing your ticket details. We have reviewed your case and would like to clarify several points, as the situation described in your review does not fully reflect the actual events.
Regarding IP availability
The issue you encountered is related to regional restrictions and filtering by certain ISPs, particularly in specific networks. This is not the same as globally blacklisted or “dirty” IP ranges. Our IP subnets are operational and routable, however, accessibility may vary depending on external network policies beyond our control.
Actions taken by our team
Following your requests, we:
— provided detailed clarification,
— offered and performed server relocation (Romania → Moldova / Armenia),
— activated new services based on the selected locations.
Please note that location changes were carried out according to your requests.
Regarding activation delays
Due to high demand, some locations may experience delays in provisioning. This was communicated, and alternative locations were offered.
Refund policy
You chose cryptocurrency as a payment method. Such payments are irreversible by design, and refunds are handled according to our Terms of Service.
At the same time, we offered a practical alternative — keeping the funds on your internal balance for reuse.
Additional note
We understand that your use case requires stable accessibility from specific regions. Unfortunately, no provider can guarantee full reachability in networks where external filtering is applied.
We would like to help resolve this situation. Please continue communication within your support tickets (ID 884130 / 886986), so we can review your case further and assist you with an appropriate solution.
If there is any misunderstanding, we’re open to clarifying and resolving it together.
Reckless service termination and holding production data hostage
Stay Away from this scam..
I have been a loyal client of The.hosting for two years, but my recent experience has been a nightmare. Out of nowhere, they suspended my VPS—which hosts live production systems—for a random KYC check.
Even after I successfully completed the KYC and verified my identity, they refused to reactivate my server. Instead, a staff member (John Constantine) told me my account was "permanently blocked" without any valid justification.
When I pressed for a reason, they pointed to a compromised WordPress site on the server (a security issue I had already acknowledged and offered to fix). Instead of following standard industry protocols—like giving me temporary access to clean the site or backup my data—they chose to shut down my entire infrastructure and hold my data hostage.
The support is slow, unprofessional, and shows a complete lack of understanding for "Production" environments. They are currently ignoring my requests for data export, effectively killing my business operations.
Avoid this provider if you care about your data and business continuity. They will shut you down without notice and block your access even after you prove your identity.
April 14, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback.
Based on the information provided, we were unable to identify this case in our system. To properly review the situation, please provide your support ticket number or contact our support team directly with it.
Please note that account suspensions are never performed “randomly.” Such actions are triggered by security, compliance, or abuse-related factors and are handled in accordance with our Terms of Service. In certain cases, restrictions may remain in place even after verification if the issue is not limited to identity confirmation.
At this time, without being able to identify your account or request, we cannot confirm the situation described. Once you provide your ticket number, we will review the case in detail and provide clarification.
Best regards,
THE.Hosting Team
I’ve been using THE.Hosting for a short…
I’ve been using THE.Hosting for a short time and my experience has been mixed. The setup process was simple and the pricing seems reasonable.
The service works fine most of the time, but I did notice some instability on a few occasions. Support responded when I contacted them, although it wasn’t always immediate.
Overall, it’s okay for basic use.
April 10, 2026
Unprompted review
Avoid
Avoid. They take crypto payments for 'In Stock' servers that are actually out of stock, then refuse to refund when they can't deliver.
April 8, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback.
We were unable to identify this case in our system. Please provide your support ticket number so we can review the situation.
Don't accept european phone numbers
Scam. They don't accept european phone numbers, their verification form just doesn't accept them, support says "just use another number". Ticket #879969.
March 30, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Could you please provide your ticket number so we can review your case and identify you in our system? We’ll be happy to look into the situation and assist you.
UPDATE:
Thank you for providing your ticket details. We have reviewed your case and would like to clarify the situation.
At the time of your request, there was a temporary issue affecting validation of certain phone number formats during the verification process. This was a technical limitation, not a restriction on European numbers, and it has since been resolved.
We can confirm that:
— your KYC verification was successfully completed,
— your refund request was accepted,
— and the case was forwarded for processing.
This means the issue described did not prevent the verification process or the refund from being handled.
We would also like to note that our service fully supports European phone numbers, and no permanent restriction was in place.
If you have any remaining questions regarding your request, please feel free to contact our support team — we will be happy to assist you.
Stupid Service
I passed KYC using biometrics, I confirmed my email and mobile phone several times because they asked for it, I bought a VPS, 18 hours have passed, but they still haven’t activated it.
"At the moment, the demand for equipment has increased significantly. We don't have time to add equipment in proportion to the growing demand.
You can wait for the service to be issued or choose another location."
He dont have time, he cant add 1VCPU and 1GB RAM
You're such hypocrites. Like you can't check if you have a user from AM named Harutyun with this problem? My order 4947761, It's been 4 days and I still haven't received what I paid for.
March 24, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback.
We understand your frustration and would like to clarify the situation. However, to properly investigate your case and provide an accurate update, we need to identify your request in our system.
Please provide your ticket number so we can review your case in detail and get back to you with a resolution as soon as possible.
Required KYC that not working
I used this hosting service for a few months until they required KYC. The KYC process didn’t work (I tried to upload a photo of my ID, but their app marked it as “Unrecognized”), so I ended up losing access to my VDS. Support kept saying that “everything works fine.”
I’ve used many cloud providers, and none of them required uploading an ID like this. It wouldn’t surprise me if this hosting provider used the submitted scans for fraudulent purposes.
I strongly do not recommend this hosting service.
March 26, 2026
Unprompted review
Reply from THE.Hosting
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating it can be to encounter issues during the verification process.
KYC verification is a standard security measure used by many providers to protect accounts and prevent fraudulent activity. At the same time, we take reports of technical issues very seriously. If the system marked your document as “Unrecognized,” this may indicate a formatting or quality issue, but it should not prevent proper resolution with the help of our support team.
Regarding your concern about data usage — we want to assure you that all submitted information is processed strictly in accordance with security and privacy regulations and is never used for any unauthorized purposes.
To properly investigate your case, identify your account, and provide a detailed explanation, we kindly ask you to share your ticket number or any reference to your request with our support team.
We’re committed to resolving this situation and will be happy to assist you further once we have the necessary details.
I purchased two VPS servers from this…
I purchased two VPS servers from this provider. Both instances were repeatedly unstable and became unreachable multiple times per day.
The servers were disconnecting from the network and becoming unavailable for several minutes at a time. I verified the issue by deploying an identical setup with another hosting provider using the same internet connection — the alternative VPS works perfectly stable. This confirms the issue was not related to my ISP or regional restrictions.
Despite this, the provider refused to issue a refund, stating that they “cannot influence country restrictions,” even though the problem was clearly specific to their infrastructure.
Unfortunately, based on my experience, I cannot recommend this provider due to instability and lack of customer-oriented resolution.
February 18, 2026
Reply from THE.Hosting
Hello,
We were unable to identify you as our customer, and we have no records matching the case you described.
Please provide your order ID or contact our support team so we can investigate the issue. We are always ready to assist and resolve any situation.
At the moment, the information in this review does not correspond with our data, and we have not observed similar reports regarding our infrastructure stability.
I’ve been using THE.Hosting for about…
I’ve been using THE.Hosting for about three months now to host a few KVM VPS instances for a personal project and a small game server. Overall, the technical performance is impressive for the price point
January 24, 2026
Unprompted review
All Servers Suspended!
Signed up as an affiliate, drove sales that paid for my servers, earnings not added to my account for 2 months. When I questioned them, they added ONE DAY on my servers, said the issue will be resolved, issue wasn't resolved, all my servers suspended. The.Hosting which is actually PQHosting, a Russian owned business that got a bad reputation changed their name to The.Hosting and are still as shockingly bad as always!
To The.Hosting's reply "As of May 29, 2025, PQ.Hosting rebranded and transitioned all assets, infrastructure, and services to THE.Hosting"
You deleted my account, invoices, order numbers etc.
January 15, 2026
Unprompted review
Reply from THE.Hosting
Hello,
We were unable to identify you as our customer, and you did not respond to our request for additional information. We would like to investigate this situation; however, the information provided in your review does not correspond with the data available to us.
We would also like to clarify that THE.Hosting has no affiliation with PQ.Hosting. The statements in your review appear to refer to a different company and are not related to our services.
If you have any relevant details, please provide them so we can review this case. Otherwise, we plan to request Trustpilot to conduct a further investigation of this review.
Company is not that bad
Company is not that bad. You get what you pay for.
October 31, 2025
Unprompted review
I strongly advise against using this…
I strongly advise against using this hosting service. One day, without any warning, they completely shut down power to my server, leaving it fully inaccessible. They provided no explanation, no details about what happened, and not even an estimated time for when the service might be restored.
Their support only says vague things like “please wait,” but gives no real information. This is completely unacceptable for any hosting provider, especially if you rely on your server for business.
If you need a reliable hosting service — this is definitely not the one! Extremely poor experience!
November 19, 2025
Unprompted review
Reply from THE.Hosting
Hello,
We were unable to identify you as our customer, and we have no records matching the situation described in your review.
We take such matters seriously and continuously monitor our infrastructure to ensure stability and availability. At the moment, we have no data confirming incidents of the kind described.
Please provide your order ID or contact our support team so we can investigate this case in detail. We are always ready to assist and clarify any situation.
If we do not receive sufficient details to verify this case, we may request Trustpilot to review this review further.
STAY AWAY FROM THEM, NEVER AGAIN!
I used it for 1 year and 6 months, it was great. But after changing to the.hosting they are terrible. Even their servers are slower.
PQ.Hosting were beasts! the.hosting are terrible. They suspend, they don't even refund the funds.
STAY AWAY FROM THEM, NEVER AGAIN!
November 6, 2025
Unprompted review
Reply from THE.Hosting
Hello,
We were unable to identify you as our customer, and we have no records matching the situation described in your review.
We would also like to clarify that THE.Hosting has no affiliation with the brand mentioned in your review. The statements provided do not appear to relate to our services.
If you have any relevant details regarding our services, please provide your support ticket ID so we can investigate this case. We are always ready to review and assist.
If we do not receive sufficient information to verify this case, we may request Trustpilot to review this review further.
Extremely slow upload speeds on a VPS…
Extremely slow upload speeds on a VPS server. During normal working hours the upload speed of their VPS servers can be as low as 2Mbps and averaging around 5Mbps. Their support was helpful (reason for 2 stars) and stated that there is an issue but there is no ETA for a fix. They know there is a problem with their infrastructure but are still selling it. They don't want to provide a refund either.
November 6, 2025
Unprompted review
They will close you on a false…
They will close you on a false accusation
Later they might ask ... also, their email notifications do not work ...
November 5, 2025
Unprompted review
Reply from THE.Hosting
Hello,
We were unable to identify you as our customer, and we have no records matching the situation described in your review.
The statements provided are quite general and do not include specific details that would allow us to investigate the issue. We take all concerns seriously and aim to provide transparent communication with our clients.
If you have any relevant information, please provide your support ticket ID so we can review this case in detail and assist you.
If we do not receive sufficient information to verify this case, we may request Trustpilot to review this review further.
very annoying hosting ever
im using their previous PQ.hosting from 2 yaers i didn't faced any single problem but after it changed to THE.hosting im facing lots of problems like downtime and suspension without any notice they suspend my server every month and now they suspended my server from yesterday and till now no response from support from yesterday its very annoying for me & my users i have very bigvamount of users its a very bad experience for me
November 1, 2025
Unprompted review
Reply from THE.Hosting
Hello,
We were unable to identify you as our customer, and we have no records matching the situation described in your review.
We would also like to clarify that THE.Hosting has no affiliation with the brand mentioned in your review. The statements provided do not appear to relate to our services.
We take any reports of downtime or service issues seriously and continuously monitor our infrastructure. At the moment, we have no data confirming the issues described.
If you have any relevant details, please provide your support ticket ID so we can investigate this case and assist you.
If we do not receive sufficient information to verify this case, we may request Trustpilot to review this review further.
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