Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as goo... See more
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very simple process professional agent…
Very simple process professional agent who managed my claim in an excellent manner. Thank you
May 26, 2026
Fanatic customer service and got my car…
Fanatic customer service and got my car fixed properly thank you
May 20, 2026
Very friendly service
Very friendly . Patient,understanding and helpful . Made me feel valued even though i had just took out a policy with them . They took over and sorted everything out nothing was to much troublr .
March 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Accident Assist
We're pleased to hear it was easy to use . Thank you for your feedback.
Really good service very reliable
May 20, 2026
Reply from The AA Accident Assist
Wonderful 😀.
Was completely satisfied with the…
Was completely satisfied with the service I received from the AA. From the first phone call, I felt that I was in safe hands and everything glided through smoothly. Shall definitely tell family and friends to get this insurance!
April 13, 2026
All in all a very satisfying process…
All in all a very satisfying process considering the events.
May 19, 2026
Reply from The AA Accident Assist
Thanks for the 5-star review.
Very satisfied with the service…
Very satisfied with the service received and would not hesitate to recommend the AA
May 19, 2026
Damage repair to my vehicle including paintwork
The whole process used to get my car repaired was carried out very clearly and professionally. This process included the replacement vehicle and all communication with the body repair company.
February 4, 2026
Efficient call handling following…
Efficient call handling following accident and AA arranged everything seamlessly. Also kept me informed on the progress of the repair.
April 15, 2026
My claim was sorted from the same day…
My claim was sorted from the same day of the accident
May 19, 2026
Reply from The AA Accident Assist
We're delighted to hear this, thanks for taking the time to share your feedback.
The A.A is a reliable motoring organisation
The A.A. is a trusted organisation and rightly so !.
May 19, 2026
IT WAS EASY IN EVERY ASPECT FROM…
IT WAS EASY IN EVERY ASPECT FROM REPORTING TO HIRE CAR DELIVERY AND COLECTION OF MY CAR TO BE TAKEN FOR REPAIR
April 11, 2026
Excellent Service
May 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.