AA has what I believe to be a unique offering - it's easy to get a quotation online AND then to be able to speak to a knowledgeable, helpful and courteous member of their UK based staff to answer any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a new insurance quote as I felt my current ins company was ripping my off, I went onto go compare . com and found AA platinum, I wrang and spoke to a great advisor Gareth who was great at goi... See more
Change my car insurance to the AA, great cover and a lot cheaper. Then changed our home and contents insurance to the AA - exceptional cover, not the cheapest but £125 less than what my previous insur... See more
Company replied
I had to call out the aa due to my mgs5 loosing all power. The weather was absolutely terrible and initially I was told that the visit would be delayed by a day. The fitter turned up a couple of hours... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It all seemed to work well enough
November 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Outstanding
I needed to put a review on because I have had outstanding service from everyone to call handlers, staff at AA car insurance
October 1, 2026
Unprompted review
Reply from The AA Insurance
Thanks for the fantastic feedback, Pat. We're pleased to hear you've had such a positive experience with both our call handlers and AA Car Insurance team 🙂💛.
Competitive prices
November 5, 2026
Competitively priced car insurance with…
Competitively priced car insurance with great cover. Information was clear and purchase was easy. Not so easy to make a small amendment to a minor detail. (Not just AA but) - AI chat was (as usual) unable to help and agents were all very busy (as usual) so double check everything before clicking or spend another hour sorting it out!
November 5, 2026
Reply from The AA Insurance
Hi Andy, we appreciate you taking the time to leave a review and we hope you managed to get your details corrected. If anything still needs to be updated, you can log into your online account or give us a bell and we'll be happy to help.
Avoid these people at all costs
Avoid these people at all costs. Cancelled our policy with 7 months remaining and they charged us 90% of the policy value anyway.
May 29, 2026
Reply from The AA Insurance
Hi, we can see you've already spoken with one of our advisors, who explained why a refund wasn't possible. We're sorry to hear that you're still disappointed with the outcome and appreciate you taking the time to share your feedback.
very competitive price but account set up was difficult
very competitive price. Fairly easy to navigate the purchase, however signing up for an account proved very difficult and tedious.
November 5, 2026
insurance application…
the application was straightforward easy to understand and done in less than 15 minutes
the quote was easy to understand and came with explanations
documents were sent within minutes of completing the online form
November 5, 2026
Home insurance. Spoke to No nonsense humans not robots
Spoke to No nonsense humans not robots, a lot cheaper than the competition.
November 5, 2026
helpful courteous staff
November 5, 2026
Great price,easy to navigate,no…
Great price,easy to navigate,no hassle,just how i like it !
November 5, 2026
Easy to sort out
November 5, 2026
Great competitive price and high degree…
Great competitive price and high degree of cover . Easy to sort through the application . Excellent experience.
November 5, 2026
Very good insured me and sent documents…
Very good insured me and sent documents straight away good price aswell
November 5, 2026
Very easy and straightforward when…
Very easy and straightforward when filling in forms. No hard sell, to buy additional products. Very competitive on price.
November 5, 2026
Reply from The AA Insurance
Thanks for the feedback, Michael and for choosing us 🙂.
Great value!
November 5, 2026
Easy to deal with the only thing is i…
Easy to deal with the only thing is i had to print my insurance details out for the car insurance.
November 5, 2026
Kept locking out before I entered code
Everything went smoothly until I tried to set up an account which took a while
November 5, 2026
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