We had checked everything online but rang up your customer services to verify the price quoted was genuine. Our previous provider for car insurance had wanted an extra £150 compared to the AA. Just ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had found an excellent quote online but wanted to ensure that I could also get a paper copy of my car insurance once taken out. I am not too technical so like to have a paper copy as well. I tel... See more
Only the second time in my driving life have I ever called out a recovery service. We called out the AA using their app, which was easy to follow and straightforward even for me. I was given an estima... See more
Good clear explanation of choices. Personable and friendly agent. Price excellent for cover required. Just an indication of waiting time to get an agent would be good, but only about 5 minutes as i... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Nazir was very helpful on the telephone…
Nazir was very helpful on the telephone answered all my questions respectfully.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Insurance
💛.
Online chat was useless but I rang and…
Online chat was useless but I rang and young lady I dealt with couldn’t have been more helpful & pleasant. A credit to the AA
July 27, 2026
Very easy to do
Very easy to do. I am a pensioner and not very good at tech but managed this OK
July 28, 2026
Reply from The AA Insurance
Amazing stuff 😁.
HAPPY CUSTOMER The quote given for insurance was alot…
The quote given for insurance was alot cheaper and covered more than my existing insurers offered. I already have and for many years breakdown with AA and have always been pleased with the service when needed.
July 28, 2026
The process was easy and quick at a…
The process was easy and quick at a reasonable price
July 28, 2026
Was fitted the cheapest windscreen…
Was fitted the cheapest windscreen possible in my CLS 50 of 50 insurance group car, horrible driving experience.
Getting this giving how much I pay for the insurance is an insult. The value of my car goes down with that windscreen and the driving experience too.
July 21, 2026
Unprompted review
Reply from The AA Insurance
We're sorry to hear about your dissatisfaction with the windscreen replacement and the impact on your driving experience. We understand your concerns regarding the quality and how it affects your vehicle's value. We hope you're okay.
Easy to understand choices
Clearly informative on line choices easy to navigate on line site. Well explained choice but also an actual human being to speak to and easy to reach phone line.
The customer service agent, Nolan was easy to understand and was patient and polite. An asset to the company
July 26, 2026
very helpful
Got to speak to an actual human being, whom was very helpful and patient. checked with me to ensure what I had keyed in online was all correct, and what I needed. explained everything clearly
July 8, 2026
Reply from The AA Insurance
Love to hear it 💛.
Easy to use the site and quick to…
Easy to use the site and quick to organise my car insurance cover
July 25, 2026
QUICK AND PAPER COPY SENT
July 25, 2026
The company was to be well.
July 7, 2026
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