The Bay Furniture Company Reviews 

110
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent company to deal with. Nice to be left alone to shop and not hassled. Very helpful when you ask questions. Went above and beyond to deliver on a Saturday. Quoted three weeks and delivery very... See more

Rated 5 out of 5 stars

We left a lot of furniture behind when moving to Wales and we have almost furnished our whole house with purchases from Nathan over the last couple of years! Good quality ex-display or end-of-line ite... See more

Rated 5 out of 5 stars

Service was fantastic, Nathan from the Bridgend store was helpful throughout really informative with all the sofas I was deciding from, helped with providing all the pros and cons of each one wh... See more

Rated 5 out of 5 stars

What an amazing place. High quality at half the price of most retail. I called ahead to Nathan who sent me pics of what he had available to give me an idea then on arrival Gavin in Haverfordwest store... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Mirror Shop
  5. Sofa Store

Written by the company

Hello! we are an independent Family run company! with high expectations on customer service! We Sell Household furniture at discounted Prices from some of the largest retailers in the industry! including Sofology, Bensons for Beds, John Lewis, Sealy, DFS & many others! All our stock is available immediately, with delivery's coming in Daily! Based in West Wales with the option to deliver all of the united Kingdome with our inhouse Delivery service!


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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No recent history of asking for reviews

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4.9

All reviews

(110)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% recommended

The two Nathan's were a pleasure to work with and the furniture delivered was excellent. Delivery was on time (no Pembrokeshire promises here) and I also have loads of praise for the gentlemen who delivered!
100% would recommend.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

Really lovely team, delivery was prompt and my tv unit and sofa are lovely!! thank you so much Gav and team ☺️

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service from the start from going in the shop in Haverfordwest and speaking with Gav to having the delivery today and to man that were clean tidy building the furniture it be first class service. Very good communication on the delivery timescale and making it convenient to me around work. Highly recommend for sofa and beds thank you very much. Definitely be telling others and using you again

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

I used the Haverfordwest branch and was…

I used the Haverfordwest branch and was impressed from the first moment I walk through the doors into showroom ( behind Morrisons ) , Nathen was a star nothing too much trouble without the hard sale patter ,
Cannot recommend this company enough picked the sofa on Sunday had free professional respectful delivery on the Wednesday
Plus 40% cheaper for the same sofa in dfs
Perfect service start to finish will defo use again

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brought a sofa and beds from Gavin in…

Brought a sofa and beds from Gavin in Haverfordwest and as a first time buying a house he was very helpful and reliable and helped us make the right choice and quick with delivery. Delivery men were also very respectful and nice I’d advise you to use bay furniture company top service. Morgan Leo and Mason.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Called into the shop in Haverfordwest…

Called into the shop in Haverfordwest Gavin the salesman was so helpful , didn’t try and rush into a decision, we sat on various sides and chose a 3 and a 2 seater agreed a delivery day and was kept informed, sofas arrived with helpful delivery chaps who took the old suite and put the new one in place . Absolutely five star service from start to finish . We are thrilled with the new sofas

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, didn’t rush us into deciding what we wanted measured everything to make sure it fitted, then held everything for us until the work we were doing was finished . The furniture is good quality and the sofa very comfortable. They also managed to find two sideboards and a bookcase that matched, so pleased with everything! My daughter and son in law were so impressed they went and bought two sofas from them.Will definitely use them again

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service from The Bay Furniture Company, Nathan was incredibly helpful helping us decide which sofas to choose for our first home. Delivery was simple and stress free too, myself and my partner can’t recommend them enough.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service…

They were very helpful in both of their shops. With their help we found 2 matching small space sofas that are ergonomically designed to prevent back ache. They removed our previous L-shaped sofa too. We are very pleased with the sofas which are still very comfortable months after purchase. Thank you.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Like a Tardis inside

Like a Tardis inside! Great value, good quality. Willing to make a deal on multiples. Would definately shop here again delivery was from stock within 2 days as arranged. Assembled for me, old sofa taken away.
Very happy,couldnt ask for better service.
John Newcastle Emlyn

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Attentive and helpful

Nathan at The Bay Furniture Company was a pleasure to do business with - attentive, helpful and amicable.
Exactly what is expected when a major purchase is being made, but let's face it, some other businesses don't give that respect.
Our one seater, two seater and three seater electric recliners are giving us great pleasure and comfort.
Don't recall date of purchase exactly, but within the last year & had plenty of time to 'roadtest' !

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted

I discovered Bay Furniture approx. 18 months ago and have as a result bought a number of items both big and small. I am thrilled with every piece I have bought and the service I received. Thank you

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

When you expect good customer service…

When you expect good customer service and you get much more.
Everyone is so helpful and friendly and everything we have had has been high quality at fantastic prices.
Very impressed and would recommend to everyone.

July 25, 2025
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hello Jane , Thank you so much for your kind review and continued support – it truly means a lot to us. We're thrilled to have you as a valued customer and look forward to welcoming you again in the near future!

Rated 5 out of 5 stars

Great showroom with lots of choice.

Great showroom with lots of choice and value for money. Delivery service was excellent. A great local business with very professional and friendly owner.

July 26, 2025
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hi Sandra Glen , Thank you so much for your kind review and continued support – it truly means a lot to us. We're thrilled to have you as a valued customer and look forward to welcoming you again in the near future!

Rated 5 out of 5 stars

A gem of a furniture store.

Gav, provided us with all the information we needed to choose our new lounge furniture, he & Nathan assured us that the furniture would be delivered as agreed with the helpful delivery guys moving furniture for us and taking away unwanted items, everything went to plan.
An excellent company to deal with, many thanks.

July 14, 2025
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hi Mark Hope Your Good :) We really appreciate you taking the time to leave a review – thank you for your continued support! It’s always a pleasure to serve you, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

A first class company

This is a first class company. Nathan was very patient, knowledgeable and most helpful. He spent a lot of time with us.
We bought a leather, reclining corner suite. Excellent quality and price. It was delivered 2 days later by cheerful careful delivery men. I cannot praise the staff, the product quality, price and very fast delivery service highly enough.Highly recommend.

July 22, 2025
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

hi Linda , We really appreciate you taking the time to leave a review – thank you for your continued support! It’s always a pleasure to serve you, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, next day delivery

September 1, 2024
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hi Stephen Craig , Thanks so much for your great review and continued support. We're truly grateful to have customers like you and look forward to seeing you again soon!

Rated 5 out of 5 stars

WENT THERE MET NATHAN VERY HELPFUL A…

WENT THERE MET NATHAN VERY HELPFUL A VERY NICE PERSON BOUGHT ELECTRIC CHAIR VERY GOOD ITEM AM VERY HAPPY WILL GO AGAIN THANK YOU ..................

May 10, 2025
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hi Jimmy,
Thank you so much for your kind review and continued support – it really means a lot to us. We're glad to have you as a valued customer and look forward to seeing you again in the near future!

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