The Bay Furniture Company Reviews 

110
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent company to deal with. Nice to be left alone to shop and not hassled. Very helpful when you ask questions. Went above and beyond to deliver on a Saturday. Quoted three weeks and delivery very... See more

Rated 5 out of 5 stars

We left a lot of furniture behind when moving to Wales and we have almost furnished our whole house with purchases from Nathan over the last couple of years! Good quality ex-display or end-of-line ite... See more

Rated 5 out of 5 stars

Service was fantastic, Nathan from the Bridgend store was helpful throughout really informative with all the sofas I was deciding from, helped with providing all the pros and cons of each one wh... See more

Rated 5 out of 5 stars

What an amazing place. High quality at half the price of most retail. I called ahead to Nathan who sent me pics of what he had available to give me an idea then on arrival Gavin in Haverfordwest store... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Mirror Shop
  5. Sofa Store

Written by the company

Hello! we are an independent Family run company! with high expectations on customer service! We Sell Household furniture at discounted Prices from some of the largest retailers in the industry! including Sofology, Bensons for Beds, John Lewis, Sealy, DFS & many others! All our stock is available immediately, with delivery's coming in Daily! Based in West Wales with the option to deliver all of the united Kingdome with our inhouse Delivery service!


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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No recent history of asking for reviews

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4.9

All reviews

(110)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, happy with purchase

February 6, 2024
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hi Ian,
Thank you for your review! We're really pleased to hear you were happy with your purchase and found our team helpful. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Very swift delivery

Very swift delivery, ahead of schedule quoted

February 16, 2024
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Reply from The Bay Furniture Company

Thank you for your review! We're delighted to hear your delivery arrived ahead of schedule. We always aim to provide prompt and reliable service, so it's great to know we met your expectations. We hope you enjoy your purchase and look forward to seeing you again soon!

Rated 5 out of 5 stars

We purchased a lot of new furniture for…

We purchased a lot of new furniture for our new home and everything from start to finish was fantastic! Nathan was so helpful and they delivered our furniture to the house. Everything was immaculate and great quality. We will definitely be returning and for our next project.
Thank you.

February 19, 2024
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Reply from The Bay Furniture Company

Hi Jessica,
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience furnishing your new home with us. Nathan and the team will be thrilled to know they made the process smooth and helpful. We're so pleased you're happy with the quality and service, and we look forward to helping with your next project. Thanks again for choosing The Bay Furniture Company!

Rated 5 out of 5 stars

Great quality products and very helpful…

Great quality products and very helpful staff.

December 7, 2023
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Reply from The Bay Furniture Company

Hi David,
Thank you for your kind review! We're so pleased to hear you're happy with the quality of our products and found our team helpful. We really appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

Good service good price on time…

Good service good price on time delivery.all you need really.

February 9, 2024
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Reply from The Bay Furniture Company

Hi John,
Thank you for your great review! We're glad to hear you were happy with the service, pricing, and prompt delivery—just what we aim for. Your feedback is much appreciated, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Plenty of choice .

Plenty of choice to choose from in the showrooms and dealt with in a good manner. Delivery was fast and they took the old furniture away.

February 21, 2024
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Reply from The Bay Furniture Company

Hi Roy,
Thank you for your kind review! We're so pleased you enjoyed the wide range of choice in our showrooms and that our team provided helpful service throughout. It’s great to hear the delivery was quick and that the removal of your old furniture made the process even easier. We really appreciate your support and look forward to seeing you again soon!

Rated 4 out of 5 stars

ok good no problem

March 12, 2024
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Reply from The Bay Furniture Company

Hi Dan

Thank you for the review!

We are delighted you've had a good experience , was there anything else we could have done to get a 5 start review ?

All the best,
The Bay Furniture Company

Rated 5 out of 5 stars

Good Friendly service Bed delivered in…

Good Friendly service Bed delivered in 48 hours . Easy payment scheme. On delivery bed was taken up to the bedroom and assembled by friendly staff .Recommended

March 11, 2024
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Reply from The Bay Furniture Company

Hi Keith

Thank you for the review!

We are delighted you've had a good experience using our services :)

All the best,
The Bay Furniture Company

Rated 5 out of 5 stars

Got what I wanted they were very…

Got what I wanted they were very helpful delivery was good they took all the packing away

February 6, 2024
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Hi Marilyn

Thank you for the review!

We are delighted you've had a good experience using our services :)

All the best,
The Bay Furniture Company

Rated 5 out of 5 stars

Friendly and courteous

Friendly and courteous. No hard sell , good quality product very happy

December 18, 2023
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Reply from The Bay Furniture Company

Hi Jean

Thank you for the review!

We are delighted you've had a good experience using our services :)

All the best,
The Bay Furniture Company

Rated 5 out of 5 stars

Excellent service really happy with my…

Excellent service really happy with my new sofa was exactly what I was looking for

January 29, 2024
Unprompted review
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Reply from The Bay Furniture Company

Thanks For Your Kind Words Denise Owen , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Straight forward service.

Straight forward service from both Nathans. Unbelievable bargain. We bought a huge three seater electric leather recliner. Probably saved at least £1500. No scratches. Perfect condition, delivered and set up for us.

January 30, 2024
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Thanks For Your Kind Words Owain , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

This bay furniture company have such…

This bay furniture company have such fabulous furniture in store. I bought two beds and three mattresses from them. They can’t do enough for you same day delivery which is first class service. Will definitely be buying all my furniture from them.

January 19, 2024
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Thanks For Your Kind Words Mrs Harries , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Good business !

Smooth transaction - prompt delivery - Nathan / Kevin and Dan - top chaps !! All delivered installed very professional polite and careful with the entire operation .

January 11, 2024
Unprompted review
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Reply from The Bay Furniture Company

Thanks For Your Kind Words Deepak , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Well worth our visit

Well worth our visit, service was excellent, bought 2 lovely chairs, will be going back soon

December 30, 2023
Unprompted review
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Reply from The Bay Furniture Company

Thanks For Your Kind Words Bridget , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Great deal

Great deal, great service, great delivery

December 15, 2023
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Thanks For Your Kind Words Ian , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Purchased a Sofology Sofa set from The…

Purchased a Sofology Sofa set from The Bay Furniture Company, fantastic service from the team and their drivers who delivered it to Aberdeen within a few days, absolutely 1st Class from start to finish, would highly recommend to anyone

December 8, 2023
Unprompted review
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Reply from The Bay Furniture Company

Thanks For Your Kind Words David , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Perfect 👌

Perfect all round from purchase to delivery. The suite is amazing and the price was half what you would normally pay. Can’t recommend them enough 👍

December 7, 2023
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Thanks For Your Kind Words Mary , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Awesome !

I cannot recommend this company enough!! I had amazing customer service from Nathan after visiting both stores in Cardigan & Hwest whilst looking for a sofa and mattress . I was extremely impressed by the selection of sofas and gorgeous cushions & lovely bits and bobs for the home . Nathan went out of his way to help, his customer service was excellent. Both the sofa,chair , mattress and lots of cushions are excellent quality . Delivery was next day- no waiting for 16 weeks - where else can you get that ?? Amazing! Big shout out to the delivery chaps who were polite & friendly and went above and beyond to get the furniture inside the house . I will be telling everyone about this company, guys - excellent from start to finish . Nicole & Steve

November 16, 2023
Unprompted review
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Reply from The Bay Furniture Company

Thanks For Your Kind Words Stephen , If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

Rated 5 out of 5 stars

Excellent service

Nathan was so helpful and friendly on arriving at the store. We purchased a mattress for my daughter but needed something that would suit her hyper mobility joints and her back. Nathan was so knowledgeable on each mattress and did not rush us or push a sale. He is really genuine guy. The store has so much choice with loads of furniture and beds, great to wander around and find something nice. I will also say the delivery was perfect, it arrived in 2 days and the delivery guys were very helpful and friendly. I would highly recommend this store and will definately be buying from them again. Thank you Nathan and Team. Mrs Brooks

October 31, 2023
Unprompted review
The Bay Furniture Company logo

Reply from The Bay Furniture Company

Thanks For Your Kind Words Michaela, If You Need Any More Furniture Please Get In Contact With us :) Kindest Regards Nathan

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