The Boiler ExchangeReviews 

364
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

In a world where customer service is sadly lacking I can’t praise highly enough the team from The Boiler Exchange who came to install our new boiler . We d been left without hot water / heating for n... See more

Rated 5 out of 5 stars

Got a few quotes before going with the Boiler Exchange and delighted we did. Not only was it more affordable but the service was second to none. We have a 9 month old and were worried it would be... See more

Rated 5 out of 5 stars

Great team and a great install, highly recommend The Boiler Exchange for service and communication. Provided good guidance on appropriate boiler options all with a competative quote and the team insta... See more

Rated 5 out of 5 stars

We had an emergency over the new year with the old boiler in the flat we're renting out. I'm living abroad and had to organize the whole thing over Whatsapp. I reached out and Chris contacted me immed... See more

Company details

  1. Gas Installation Service
  2. Heating Contractor

Written by the company

Central Heating Installation company serving Central Scotland. From one off services to full heating installations, we provide the full spectrum, no job too small.


Contact info

4.9

Excellent

TrustScore 5 out of 5

364 reviews

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No recent history of asking for reviews

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4.9

All reviews

(364)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

My boiler broke at the start of November. Let down by a major gas supplier, I took a chance with Boiler Exchange as they were advertising they could install a boiler quickly. I am glad I did. Had excellent service from start to finish and the new boiler is very quiet.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

The heating engineer was clean and tidy throughout the job friendly and helpful. The boiler was fitted along with all pipe work in a very neat way considering it was in a small kitchen unit. All in all a very good service would recommend to anyone.
Ian

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Between quote and installation

Between quote and installation, didn't have to wait long. Peter was very pleasant and worked all day. Explained things re thermostat. Very pleased 😀

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Simply Amazing !!!!

I was very pleased I found this company as I had already had another local company visit and just felt like everything was so slow to get a price and date for the job to be started. Chris is great at what he does and even made my job more logical and less cost for a better result. I had a visit from Chris on the Tuesday and a boiler installation, without my wife even knowing, on the Thursday ( now that is service for you). The whole team in this company will go far as they know what they are doing and don’t mess around. I am about to board a plane tomorrow, to the sunshine, knowing my house will be warm on my return. Thanks for such a great service and boiler. Stuart.

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Chris who first came to see us first…

Chris who first came to see us first regarding what the Company has to offer, explaining everything about the boilers, was very professional. We were very pleased with our new boiler from The Boiler Exchange. James the fitter did a fantastic job, having to re-position pipe work as well. He was a very professional worker, and cleared up after himself. Would highly recommend the Company.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from the start to completion. Felt like the job was handled professionally and I was left feeling like I got a good deal with a very nearly installed boiler at a good price.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Chris came out and surveyed the job, he was professional, polite and even came out a second time to further discuss. The price was extremely competitive, as it was a big job and Chris was top notch.
On the day James and Norrie turned up and again could not have been better. Worked without fuss, advised me on best practices and again they could not have been better. Don't hesitate to use this company, in my view I would request James and Norrie for your job, top notch.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Glad to see there are tradesmen left…

Glad to see there are tradesmen left who take pride in their work ! As promised , he showed up exactly on time and got down to the job in hand. Worked quietly and efficiently and had old boiler out and new one fitted and working within 5 hours. Would recommend Boiler Exchange to anyone.

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

New Boiler installation - Fantastic service.

Great service. From Chris who explained all our options and gave us a competitive quote. James the installer who completed a quick, tidy and expert installation despite some unexpected extra work ( at no extra cost!) All in all a pleasure from start to finish. Quote on Friday and installed on Monday. Can’t ask for anything else!

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional and prompt service! We got stood up by another company after 2 months of waiting and The Boiler Exchange team booked us in for the same week they came for the quote. I wanted to wait a couple of months before leaving a review and so far I had no issues. I highly recommend them!

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

New boiler installation

The surveyor, Chris, was very thorough and listened to our needs and concerns about changing from an old system to a combi boiler. James and Norrie did the installation and were quick and very pleasant to deal with. They cleaned up after themselves and made sure we were happy with everything before leaving. I would absolutely recommend The Boiler Exchange if you’re looking for a new/replacement boiler

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent purchase

First class from sales to fitting. All done and dusted in a short space of time. Total customer satisfaction. Also worth passing on that Chris who managed the deal knows his stuff and the engineer, Peter, did a wonderful seamless changeover from the old combi boiler to the replacement. You cannot go wrong with this company. Well done guys!

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

HUGE Thank You 🙏

When I enquired about a quote on Wednesday, received a call from Chris the same day, arranged a free consolation on Monday evening, I never expected to have a boiler fitted and working by Thursday evening!!

Chris was very patient and extremely knowledgeable. He made the decision easy for us to take the plunge and get a new boiler.

Worried about a messy install and full boiler relocation? Don’t be!! James and Norrie were fabulous installers. Clean and tidy work, scrap metal all gone and house left as if they’d never been. Not sure how they managed!

All in all 5 stars is the easiest 5 stars I’ve ever given!!

Thanks to The boiler Exchange!!

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Chris came out and talked through the best options for a boiler and radiators and answered all questions I had, including all payment options. We agreed an installation date and James couldn't have been more helpful on the day. Now have a modern heating system that I am delighted with. Would not hesitate to recommend.

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Staff members were very professional at…

Staff members were very professional at all times. Explains what was going to happen and they got the work done all in one day.. I’m very happy with the excellent service I was given I would definitely recommend them to everyone.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Enquired about a new boiler and got a phone call back from Chris in a matter of minutes and got a quotation the same day. Very happy with the service. The boiler went in without a hitch very pleasant and tidy. Had a issue with my shower being blocked and it was sorted the same day again great service. Happily recommend to anyone.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional

Got our boiler replaced very quickly , James and his team did a great job , very professional . Lovely guys , certainly know their stuff . Would highly recommend this company .

September 22, 2021
Unprompted review

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