The Boiler ExchangeReviews 

364
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

In a world where customer service is sadly lacking I can’t praise highly enough the team from The Boiler Exchange who came to install our new boiler . We d been left without hot water / heating for n... See more

Rated 5 out of 5 stars

Got a few quotes before going with the Boiler Exchange and delighted we did. Not only was it more affordable but the service was second to none. We have a 9 month old and were worried it would be... See more

Rated 5 out of 5 stars

Great team and a great install, highly recommend The Boiler Exchange for service and communication. Provided good guidance on appropriate boiler options all with a competative quote and the team insta... See more

Rated 5 out of 5 stars

We had an emergency over the new year with the old boiler in the flat we're renting out. I'm living abroad and had to organize the whole thing over Whatsapp. I reached out and Chris contacted me immed... See more

Company details

  1. Gas Installation Service
  2. Heating Contractor

Written by the company

Central Heating Installation company serving Central Scotland. From one off services to full heating installations, we provide the full spectrum, no job too small.


Contact info

4.9

Excellent

TrustScore 5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(364)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with job

We were unsure about a combi boiler but Chris explained it all and convinced us it was the way to go. And I'm glad he did. New combi boiler fitted in a few hours. Old boiler, hot water tank and cold water tank taken away. Shower pump removed too as no need for it now. No mess left and all working perfectly. Pressure in shower now is amazing! Hopefully will see some savings in our evergy bills. 10/10

September 19, 2021
Unprompted review
Rated 5 out of 5 stars

So I wasn't looking forward to the…

So I wasn't looking forward to the replacement of my mother's boiler and these guys just made it so easy and quick.
From start to finish the whole experience was relaxed, professional and efficient. The salesman was gracious and understanding and the engineer was expert and tidy. The job took a day to finish and everything was guaranteed and not as expensive as i had feared.
I am happy to recommend this outfit to anyone in need of their services.

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Tidy, quick Installation by experts

Chris came, gave us a highly competative quote carefully went over all the various options gave us the plusses and minuses of the various systems (which aligned with my research). Then to clinch the deal told us there had been a cancellation for the next day, and since our existing 18 year old boiler had just failed and was irreparable wew jumpted at the chance. The next day the engineer arrived as promised and the installation was completed by early pm. a very tidy job carried out by a skilled engineer.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Chris came out & explained the best…

Chris came out & explained the best system for us & all technical options, very knowledgeable, no hard sell. After agreeing to go ahead new combi boiler & 6 radiators fitted the following week. James & Norrie were excellent, very polite, clean & tidy. We are very pleased with this company from start to finish they are true professionals. Wouldn't hesitate to recommend them, thank you

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

New Boiler Installation.

New Boiler Installation.
We were recently informed that the boiler in the property which we own and lett to tennants was not fit for purpose due to advanced age. Amongst others I contacted The Boiler Exchange and Chris replied promptly and we arranged to meet the next day. He gave me the advice and information that i needed to make a decision on the type of boiler that we required. I was impressed with his knowledge and clarity. We agreed a fair price for the work that was required and work started the next day. Our tennants were very impressed with competence and speed of the two fitters who carried out the work, it was of a high standard and carried out very quickly and with a minimum of disruption.We were supplied with all the necessary accreditations and paperwork that is requirwe with a new install. I would not hesitate to reccomend The Boiler Exchange to anyone who requires work done on their Gas systems.
Ali from Falkirk.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Chris came out to the property to do a quote and was very informative and professional, he double checked everything and i was satisfied i qs getting good quality from a good company, 3 days later was the install and james was great he arrived at 8am and didnt stop until finished the job, he explained everything to me and the install went smoothly

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Company and Excellent Combi Boiler.

Excellent and very efficient installation. It was obvious the engineer took a pride in his work. The boiler itself is, without doubt, the best on the market. I have no hesitation in recommending this company to anyone wishing to install a new system.
Before going ahead with the order, everything about the system was explained clearly and without pressure to buy.

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent! Delighted overall from quote to completion for boiler replacement. I received the quote on Wednesday evening and the work started the following Monday and was completed the next day, leaving no mess. Both Chris and Peter were great. I would definitely recommend The Boiler Exchange.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great job and experience

Great job and experience from start to finish. Good finance options and the installation was well done without a fuss, and took the time to talk me through the hive thermostat. Had enough boiler problems in my last place to be able to spot a good company by now, would definitely recommend.

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Would Use Again

Chris was very helpful and accommodating throughout the planning process. Peter came to complete the work and worked hard to ensure this was done reasonably quickly despite some of the eccentricities of the plumbing in my house! Would highly recommend.

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

First Class Service!

Excellent service from start to finish. Very efficient and totally professional. Everything was explained really clearly so I knew exactly what work would be done. Reassuring to know there would be no ‘hidden costs’. Installation was done in a day. Highly recommend!

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

The replacement work is fabulous

The replacement work is fabulous. Excellent service from explanation, estimation to replacement. The replacement only takes half of the day. Highly recommend for replacing the boiler.

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

I got my boiler replaces and moved. The work was done very carefully and efficiently. The end result is really good and I would recommend to anyone.

July 3, 2021
Unprompted review
Rated 5 out of 5 stars

A real 5 star service!!!

Excellent service from initial enquiry to completed job!!! This company are seriously good. After emailed enquiry, Chris rang and arranged to survey and quote later that same day and was happy to fit in with my other plans. He arrived on time and explained clearly the way the boiler systems works and recommended a couple of suitable options and a clear price for the job.
Quote accepted, replacement boiler was scheduled for the following week, James arrived early and started work straight away.
Clean, tidy workmanship and left the house as he found it. A real 5 star service - I would happily recommend the Boiler Exchange to anyone thinking of getting a new boiler.
They also provide an annual service which we will now also use.

June 30, 2021
Rated 5 out of 5 stars

New combi boiler

Men arrived on time and worked well all day with very little upheaval. Roofer came in afternoon and fixed the flue and drain pipe. When they were finished the gas engineer explained the controls very clearly. They left the place very tidy. A good job done would highly recommend.

June 21, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look