The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more
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Review summary
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The whole process from ordering to pick up was exceptional. The way the keep you up to date was very good. Easy to find for pick up. Staff every friendly. Would recommend the cake people to friends an... See more
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The Cake People make absolutely amazing cakes and their presentation is impeccable. They are always delivered on time and always taste good. For those who think that you can't make a vegan cake, you'v... See more
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Minecraft Cake: The presentation was amazing! The flavours of the cake were delicious, perfectly balanced and moist. The cake topper with the minecraft character in my sons name was a bonus! Will b... See more
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Company details
Written by the company
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
Contact info
13/74 Thomsons Road, 3042, Keilor Park, Australia
- 03 9099 0733
- hello@thecakepeople.au
- thecakepeople.au
4.7
Excellent
279 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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Delivery was on time and the cake was…
Delivery was on time and the cake was great, it is not easy to find a nice gluten free option. I will be buying from the cake people again
January 29, 2026
Reply from The Cake People
Thank you, Paolo! We're so glad we could deliver on both counts — on time and delicious. We look forward to your next order! 🎂
Tasted great and a nice cake!!!
Tasted great and a nice cake!!!!
I ordered my son a Marvel Avengers Cake for his 6th birthday and he loved it so much he said it tasted so nice and yummy. Everything was done the way I wanted it was decorated nicely and look so amazing. It was also wonderful that they do delivery too. The cake was perfect and tasted so great. Thank you so much 😀
January 15, 2026
Reply from The Cake People
Thank you, Mary! A Marvel Avengers cake with a 6-year-old's seal of approval — we love to hear it! So glad everything came together just as you hoped, and that the delivery made it all that little bit easier. 🎂
Cake looked and tasted great
Cake looked and tasted great, not too overly rich. Thank you
January 17, 2026
Reply from The Cake People
Thank you, Claire — getting that balance just right is something we really care about. Glad you enjoyed it! 🎂
Great customer service and the cake was…
Great customer service and the cake was enjoyed by all the family.
January 8, 2026
Red Velvet Cake was a hit!
Red Velvet Cake was a hit!
Everyone loved it and there wasn't a crumb left over.
Delivery was efficient as well. Thanks team!
January 7, 2026
Disappointed 😞
When cake arrived it looked fantastic but was disappointed that we had to wait 4 days after delivery as it was the closest date to my granddaughters birthday party, l was told cake would be ok cause of the frosting Round cake would keep it moist. When we cut it there was no cream barely any jam & moist a little bit & the frosting was too thick
December 24, 2025
Reply from The Cake People
As discussed during our phone conversation, I’m sorry to hear you were disappointed.
For clarity, our cakes do not contain fresh cream, and this is clearly outlined in our product descriptions. They are finished with buttercream, which is designed to seal the cake and maintain freshness over several days when stored correctly.
Regarding the filling, our jam is measured by weight to ensure the cake remains stable and travels safely. Jam is a moist filling, and using more than this would cause the layers to slide or the cake to fall apart. The amount used is intentional and balanced for both flavour and safe travel.
You also mentioned the cake being too sickly due to the buttercream, while also feeling there should have been more buttercream in the centre. These points are contradictory, and the cake was made exactly to our standard specification.
You further advised you were expecting an ice-cream cake. We do not sell or advertise ice-cream cakes on our website, so unfortunately this appears to have been your misunderstanding when ordering.
We understand your disappointment that your granddaughter’s birthday fell during our Christmas closure. We are open every other day of the year, however we do close briefly over Christmas to spend time with our family. The delivery date selected was the closest available operating day, and our availability was clearly visible at the time of ordering. Proceeding with a delivery several days prior to the event was a decision you made during checkout.
While we’re sorry the cake didn’t meet your expectations, it was supplied exactly as described. For this reason, we’re unable to offer further resolution.
The flavours were great,but the cake…
The flavours were great,but the cake was underbaked,dense,soggy
December 23, 2025
omg one of the nicest chocolate…
omg one of the nicest chocolate christmas canach cakes we have ever devoured , everyone loved them , highly reccomend , so fresh
December 20, 2025
Fantastic service & fantastic cake
Fantastic service & fantastic cake. They nailed our boys 8th birthday basketball cake. Everyone loved it and it looked superb!
December 15, 2025
The absolute best !
Amazing as always! Steven goes above and beyond ! Delicious cakes, wonderful customer service. Highly recommended
November 30, 2025
This cake was well loved by everyone…
This cake was well loved by everyone because is wasn't too sweet.
December 4, 2025
The cake is exactly what we wanted!
The cake is exactly as advertised to look at and the flavour and freshness never disappoints - easily picked up from their warehouse and a wonderful family business. Highly recommend The Cake Prople!
November 25, 2025
EFFICIENT AND GREAT SERVICE
October 31, 2025
Delicious! Breathed sigh of relief when it arrived.
The cake was tasty. Enjoyed by all with all different dietary requirements.
We ordered the following Green minecraft cake:
CAKE Size - 40 Serves | 7 Inch Diameter | 7–8 Inches Tall × 1
HAPPY BIRTHDAY plaque - HAPPY BIRTHDAY + NAME + SHAPE
We had 12 kids and about 5 adults, we had half a cake left to eat during the week which was great.
I would give this 5 stars because the cake was perfect, but only concern I had was that i ordered well in advance and a few days before the scheduled date of arrival I called The Cake People to check it was still to be delivered as planned, and was greeted by an automated voice mail. I left the reason for the call (please confirm you are on track to deliver by [scheduled date], and nobody called me back.
Thankfully the cake arrived as planned and I breathed a sigh of relief!
October 24, 2025
Reply from The Cake People
Thank you so much for your lovely feedback — we’re thrilled to hear that everyone enjoyed the Minecraft cake and that it catered beautifully to everyone’s dietary needs!
We completely understand your concern and really appreciate you sharing it. We’re a very small family-run business — just the two of us — and while we can’t always provide phone updates on every order, we always make sure every cake is delivered right on time, exactly as scheduled.
For future reference, we do have two phone numbers listed on our website: one is our direct line, which is answered during working hours, and the other is a digital voicemail service we can access remotely when we’re away from the kitchen or on deliveries.
Thank you again for your kind words and for trusting us with your celebration — it truly means a lot to us!
Warm regards
Jo & Stephen
The Cake People
Thank you so much for offering a beautiful yet affordable cake!
Thank you so much for offering a beautiful K Pop Demon hunters cake that not only looked amazing but was also gf, dairy free and delicious!
October 24, 2025
Reply from The Cake People
Thank you so much for your lovely review! We’re thrilled you loved the K-Pop Demon Hunters cake — it’s always such a joy to create something that looks amazing and tastes just as good.
We’re so glad the gluten-free and dairy-free version was a hit!
Warm regards
Jo & Stephen
The Cake People
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