Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more
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Review summary
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The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more
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Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more
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We ordered my daughter’s 21st Birthday Cake so easily online, selecting all the extras we wanted to make the cake exactly what my daughter wanted. Not only was the price less than we expected, but the... See more
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Company details
Written by the company
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
Contact info
13/74 Thomsons Road, 3042, Keilor Park, Australia
- 03 9099 0733
- hello@thecakepeople.au
- thecakepeople.au
4.7
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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EFFICIENT AND GREAT SERVICE
October 31, 2025
Delicious! Breathed sigh of relief when it arrived.
The cake was tasty. Enjoyed by all with all different dietary requirements.
We ordered the following Green minecraft cake:
CAKE Size - 40 Serves | 7 Inch Diameter | 7–8 Inches Tall × 1
HAPPY BIRTHDAY plaque - HAPPY BIRTHDAY + NAME + SHAPE
We had 12 kids and about 5 adults, we had half a cake left to eat during the week which was great.
I would give this 5 stars because the cake was perfect, but only concern I had was that i ordered well in advance and a few days before the scheduled date of arrival I called The Cake People to check it was still to be delivered as planned, and was greeted by an automated voice mail. I left the reason for the call (please confirm you are on track to deliver by [scheduled date], and nobody called me back.
Thankfully the cake arrived as planned and I breathed a sigh of relief!
October 24, 2025
Reply from The Cake People
Thank you so much for your lovely feedback — we’re thrilled to hear that everyone enjoyed the Minecraft cake and that it catered beautifully to everyone’s dietary needs!
We completely understand your concern and really appreciate you sharing it. We’re a very small family-run business — just the two of us — and while we can’t always provide phone updates on every order, we always make sure every cake is delivered right on time, exactly as scheduled.
For future reference, we do have two phone numbers listed on our website: one is our direct line, which is answered during working hours, and the other is a digital voicemail service we can access remotely when we’re away from the kitchen or on deliveries.
Thank you again for your kind words and for trusting us with your celebration — it truly means a lot to us!
Warm regards
Jo & Stephen
The Cake People
Thank you so much for offering a beautiful yet affordable cake!
Thank you so much for offering a beautiful K Pop Demon hunters cake that not only looked amazing but was also gf, dairy free and delicious!
October 24, 2025
Reply from The Cake People
Thank you so much for your lovely review! We’re thrilled you loved the K-Pop Demon Hunters cake — it’s always such a joy to create something that looks amazing and tastes just as good.
We’re so glad the gluten-free and dairy-free version was a hit!
Warm regards
Jo & Stephen
The Cake People
The cake was fantastic
The service was fantastic. The actual cake was absolutely incredible.
October 19, 2025
Reply from The Cake People
Thank you so much for your kind words! We’re so happy to hear you loved both the service and the cake — it really makes all the hard work worth it.
We truly appreciate your support for our small family business.
Warm regards
Jo & Stephen
The Cake People
Reply from The Cake People
Thank you so much! We’re so happy to hear the ordering and delivery were easy — and even happier that you loved how the cake looked and tasted. Your support means the world to our small family business!
Warm regards
Jo & Stephen
The Cake People
Another great experience with The Cake…
Another great experience with The Cake People. We purchased two rainbow cakes for our twins birthday and everyone loved it.
October 11, 2025
Reply from The Cake People
Thank you so much! We’re thrilled to hear everyone loved the rainbow cakes and that your twins had a wonderful birthday. We really appreciate your continued support — it means so much to us!
Warm regards
Jo & Stephen
The Cake People
Very Happy
The cake looked exactly like the picture, and the low gluten option tasted delicious!
October 4, 2025
Reply from The Cake People
Thank you so much! We’re so happy to hear you loved the cake and that the low gluten option tasted just as delicious. We really appreciate you taking the time to share your feedback!
Warm regards
Jo & Stephen
The Cake People
The Cake looked beautiful and tasted…
The Cake looked beautiful and tasted delicious. All our guests loved it. The only thing was the topper was a bit broken when I took it out of the cello. Even though I was very careful. It was easily fixed with a bit of sticky tape.
October 4, 2025
Reply from The Cake People
Thank you so much for your lovely feedback! We’re delighted to hear everyone loved the cake and that it looked and tasted just as you hoped. We’re sorry to hear the topper was slightly damaged on arrival — we’ll review our packaging to make sure it’s better protected in future. We really appreciate you letting us know and for fixing it so easily.
Warm regards
Jo & Stephen
The Cake People
Absolutely delicious!
The most delicious, well presented cake, and supper fast & efficient service, delivered right to my door!
September 18, 2025
Thank you the cake people
Thank you the cake people , 5 *****. Ordered before and was very happy with the cake , lots of guest made comments about the attention to detail as well will be ordering for the 3rd time for my daughters birthday 🎊
September 22, 2025
Pretty and delicious
My daughter was thrilled with her cake. It looked absolutely gorgeous and tasted great too.
September 22, 2025
Beautiful cakes
Easy and smooth experience. Cake came right on time and all of my special requests were met. My son loved his cake!
September 18, 2025
Disney princess cake - not worth it
Honestly, the cake looked gorgeous however for the price, the size was a lot smaller than expected.
The most disappointing part, is that the cake did not taste good at all. It tasted as if it was made over a week ago and then frozen and defrosted for our delivery. For $100 & then $33 shipping - it definitely isn’t worth it. Won’t be ordering from this company again.
On a good note, the delivery driver lady was lovely!
September 18, 2025
Not that great customer service
Not that great customer service, wanted $10 to make a change 5 days prior to collection (the sponge flavour). When questioned, said they do this so they don’t forget to make the change (I’m paraphrasing but that was the main point) and they are very busy blah blah. Cake wasn’t that good either, sponge was dry and the filling between layers was hard. I only bought from them coz I found it on the internet and was looking for something particular. Better places out there for the price you pay here.
August 4, 2025
Reply from The Cake People
Hi Michelle
Thanks for your feedback. We're sorry to hear that your experience didn’t meet expectations.
To clarify, the $10 admin fee exists to ensure changes are accurately processed in our system — especially during busy periods. It's not about being "too busy" to help, but about maintaining a clear workflow to avoid errors. As a small team, this system helps us deliver each cake with care and precision.
As for the cake itself, we’re disappointed it wasn’t to your liking. All our cakes are baked fresh using award-winning recipes that have received countless positive reviews — even from other customers ordering the same flavours in the same week.
We also let all customers know that our cakes are best served at room temperature. If stored in the fridge, the buttercream and fillings may firm up, which can affect texture. Taking the cake out 2–3 hours before serving brings it to its ideal state.
Warm regards
Joanne & Stephen
The Cake People
No comment here
No comment here. I found the company a little temperamental to deal with. Hope the cake will please
September 12, 2025
Unprompted review
Reply from The Cake People
We’re very disappointed to receive this review given the full context of your orders and our efforts to help. You originally placed two different Black Forest cake orders – one gluten free, and one with Biscoff (which is not gluten free). Had you selected to make your cake gluten free, Biscoff does not pop up as an option. You later asked us to refund the order with the incorrect delivery address, which we did. To support you, we even reduced our standard $35 admin fee down to $10, absorbing the transaction costs and time involved as we felt it was a genuine mistake.
We’ve gone through our thread of emails where you asked for the refund due to the wrong address, and at no point did you ever mention that this second cake was required to be gluten free. There was nothing for us to “pick up on” until you raised it right before delivery. A confirmation email was also sent to you at the time of purchase, clearly stating the order details you submitted. Unfortunately, you did not notice that you hadn’t selected gluten free, yet now seem to want to judge us for not reading your mind.
When you contacted us yesterday, I was on the road so couldn’t check immediately but phoned you few hours later and followed up with a message noting you didn’t select gluten free. At no point did we ever say the cake was “not vegan.”
We’ve been patient, responsive, and fair throughout, and it is upsetting to be left with a 1-star review for what was ultimately a customer ordering error. We do our very best to guide customers, but the selection made at checkout determines the outcome. We pride ourselves on our quality and customer care, and feel this review does not reflect the service actually provided.
Jo & Stephen
The Cake People
I was very nervous about ordering a…
I was very nervous about ordering a cake online without a way to see products in advance. The cakes were amazing, spot on for what was shown on the website and delicious!
September 1, 2025
Reply from The Cake People
Thank you so much for trusting us — especially when ordering online can feel like a bit of a gamble! We’re thrilled to hear the cakes exceeded your expectations and matched what you saw on our website. It means the world to us to know you were happy with both the look and the taste.
Hope we can help you celebrate again soon!
Warmly
Joanne & Stephen
The Cake People
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