I purchased a CrossBuddy bag which is sturdy, well-made and looks like it'll last a long time. However, I experienced a problem with the zipper. I was assured that faulty zipper problems are very rare... See more
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Put in order. With shipping update. Paid, but nothing happened. No feedback from 'customer service'. Where is 'Mike'. Is this legit...? Warning sign!! now mid january, and after some feedback, ship... See more
Company replied
After seeing ads for the Canvas Bag online, I thought: yes, why not? I love bags so can't say I baulked at the idea of adding to my extensive collection. I've used it in the past 48 hours and it's t... See more
Company replied
Everest backpack... Well made. Rugged. Spacious. Comfortable shoulder straps. I really like the rolltop closure of the main pocket, something you don’t see on many rucksacks making for a more i... See more
Company replied
Company details
Written by the company
Eye catching and handmade canvas bags. Designed for people who demand high standards of quality and service
Contact info
Oosterpark 50, 1092AP, Amsterdam, Netherlands
- +31 20 303 78 03
- Mike@thecanvasbag.com
- thecanvasbag.com
Great bag
Great bag! The only reason I give it 4 stars is the lengthy delivery - but great communication from Mike - and love the bag!!!
January 1, 2021
Unprompted review
Reply from The Canvas Bag
Hi Meg!
We are thrilled to read your review and hope that you will have so much fun with it!
Also, have a great 2021 with only the best of the best for you and your loved ones!
Megan | The Canvas Bag
Despite thé delivery time (a bit long)
Despite thé delivery time (a bit long), the communication has been good (thank you Mike) and last but not least, the bag pack is beautifull. Very good quality.
Thank you si much and Merry Christmas to you !
December 19, 2020
Unprompted review
Reply from The Canvas Bag
Thierry, we loved to read your review and thank you very much for it!
On behalf of the entire international team, we wish you and your loved ones the best Christmas ever!
Megan | Team The Canvas Bag
very nice bag
very nice bag , vintage look and I can put a lot of stuff inside . Realy handy . pratical and easy. I'm using it everywhere I go.
December 3, 2020
Unprompted review
Reply from The Canvas Bag
Thanks Luis!
It's great to get these kinds of reviews, and yours just made our day.
We wish you all the best and hope to see you again one day!
Mike & Team The Canvas Bag
Great bag grey crossbody
Great service , bag is super cool and I use it everyday to carry my wallet, keys, phone and book . No more bulging pockets .
December 3, 2020
Unprompted review
Reply from The Canvas Bag
Thank you Christopher!
That is indeed exactly what your bag is made for, and we're sure you look super sharp with your bag!
Be safe and hope to see you again!
Mike & the rest of the team
really nice bag
December 3, 2020
Unprompted review
Reply from The Canvas Bag
Thanks Matthijs!
We hope you enjoy every day with your Legend. Please be safe en zoals we in Nederland zeggen: Héél veel plezier met je tas en graag tot een volgende keer,
Mike & Team The Canvas Bag
My holiday gift...
My holiday gift...
Sturdy and lovely. It's not very roomy but compact enough to hold more than what I expected. Throughout the trip, I could put so many things like my wallet, two pairs of glasses, power bank, cosmetic bag, camera, light cardigan bag and a water bottle.
Not sure of the purpose of the button. Just wondering the bag can have more room if the button can be open up.
Overall, I love it.
November 30, 2020
Unprompted review
Reply from The Canvas Bag
Hi Miles!
Such a great gift for the holidays! We are happy to read that you love your new bag, and we hope you'll gather some great memories with it.
Hope to see you again and thanks again for this great feedback,
Mike & Team The Canvas Bag
I liked my new bag very much. QUALITY!!!!
I liked my new bag very much 👍🏼👍🏼
November 23, 2020
Unprompted review
Reply from The Canvas Bag
Thank you Anette!
We all hope you make great memories with your new bag and hope you stay safe and healthy!
Have a great day,
Mike | Team The Canvas Bag
I am absolutely happy
I received the bag and I am absolutely happy with it. Nice work and good quality. As promised I received the bag after three weeks. I asked for an update of the delivery in between and I got a fast answer. Thank you for the product and the nice contact.
Greetings
Mel
November 20, 2020
Unprompted review
Reply from The Canvas Bag
Hi Mel!
Thank you very much for this kind review; it's always great to read that our bag, in your case The Nomad, finds its way and makes our customer happy!
Since you're Dutch we 'wensen jou heel veel plezier met je mooie rugzak en blijf gezond!'
On behalf of all of us at The Canvas Bag,
Have a great day!
Mike
Terrible!!!
Terrible! Liars!
After 11 days (!!!) I asked them to give me an update on my order as there was no movement and they suddenly informed that - "I am so sorry, but we are unable to proceed with this order, it's costing way too much to ship it to Cyprus" Only after 11 days and only after my request!!! and no refund received yet! so basically the note "free delivery worldwide" is a lie!
November 13, 2020
Unprompted review
Reply from The Canvas Bag
Dear Nikolaos,
We indeed made the mistake here to not be faster in managing our service and information to you.
The cost to ship to Cyprus increased during your ordering process, to an extend that we could not proceed and we took some time to try to get it down, but that didn't work.
Please let us know if you have received your money back already; because there is no reason for any delay there. We always refund within 24 hours, so it should already be with you.
Again, we apologize for this unfortunate twist in our service to you.
Dylan | Team The Canvas Bag
Keep up the good work.
Due to Covid it took a while before the item was delivered but it was worth waiting for.
The feedback of the shop, about the status of delivery, was more than correct.
Keep up the good work.
November 10, 2020
Unprompted review
Reply from The Canvas Bag
Thank you very much for the kind review William! We loved to read that we've been able to manage your expectations well. Let's hope for Covid to soon be gone!
We hope you have great times with your LEGEND bag and hope to see you again! Stay safe and healthy.
Mike & Team The Canvas Bag
Excellent for daily use
Thanks, this crossbuddy Malin bag is perfect for daily use to work or shopping - will be my best friend for years to come. Excellent design and the quality is very promising.
November 10, 2020
Unprompted review
Reply from The Canvas Bag
Hey Lars-Göran!
This is such great news, thank you very much for the review, that means a lot to us.
And we've got the picture now; you walking the streets of Stockholm with your unique Malin Crossbuddy! We're sure you'll get some nice comments about it ;-)
Have great days, and please stay safe and healthy!
Mike & team The Canvas Bag
Covid19 interrupted the delivery of my…
Covid19 interrupted the delivery of my bag, however the team (Mike) was very prompt in answering my questions and looking at how the bag was tracking. Thank you very much, love my bag.
November 8, 2020
Unprompted review
Reply from The Canvas Bag
Dear Jill,
Thanks for your kind review and thank you for hanging in there, while waiting for your bag!
Let's hope the world gets rid of this virus soon, so we can all travel again ;-).
We wish you great days with your new bag, on behalf of everyone in the team,
Mike
Lovely bag.
Lovely bag which I am looking forward to using. I have been in self isolation since it came and today is the last day. I look forward to see how it works out. Seems very well made. A bit stiff but I have a feeling it will soften with use and will become a friend.
Good customer relations.
November 6, 2020
Unprompted review
Reply from The Canvas Bag
Dear Joann,
Thank you so much for your kind review !
First of all: you're completely right; the canvas feels a bit sturdy at first, due to the wax which makes it waterproof. It will soften during wearing, and start fitting to your body.
We all hope that tomorrow will be a great day, no only because you will be wearing your new Crossbuddy, but most of all because it means you're healthy and not in isolation any more!
Please be safe and enjoy every day,
Patricia
And the rest of the team The Canvas Bag
This bag is everything I wanted!
This bag is everything I wanted!! Love it!
Great quality! And customer service?! GREAT and funny
The team really responded well when I accidentally ordered the wrong colour (woops :D) and then got it within a few days. I’ve ordered another one for my boyfriend as a Christmas present. Absolutely love you guys!! Will tell my friends about you!
November 4, 2020
Unprompted review
Reply from The Canvas Bag
Hi Megan!
Your review made our day, no wait, our entire week. We love to read that our team managed to make you smile!
Thanks for this great review and be sure that we will celebrate customers like you!
Have a great week, thanks again and please stay healthy and safe.
Mike | The Canvas Bag
PS We will send you an extra email with a discount-code for your friends! ;-))
My happy bag
Just got 1, good delivery, and this bag is above my expectations, good colour( exactly as the picture), looks perfect !!!
Happy a somebody can be with this !
Thanks
November 4, 2020
Unprompted review
Reply from The Canvas Bag
Dear Karin,
We are so happy that your bag brightens up Switzerland from now on. And undoubtedly the two of you are making a smashing appearance every time!
Thanks for your kind review, and we love to see you back again one day.
Stay safe and healthy and thanks again for shopping with us!
Angela | Team The Canvas Bag
Horrible nightmare..
Horrible nightmare... same issue with Robert Jerome bidochon but worse. Bag damaged and merchant unwilling to do exchange. I can prove damage with photos. Be forewarned. This site will not allow me to post photos. Anyone interested I can send you photos. First, Trustpilot already has the necessary documentation and photos. Second, stop lying and make it seem like I damaged the bag. Explain to everyone that you folded the bag and squeezed it into a 3 inch by 3 inch plastic bag. Lastly, you never answered my question in the email. Are you able to deliver the bag in the same condition as seen on the website otherwise it is pointless to do an exchange. If you are unable to deliver in the same condition, you should be upfront to the customers otherwise you waste our time money and effort. It has been going for 4 months now since I made the purchase last August... I need the shipping address to send the bag back...
November 3, 2020
Reply from The Canvas Bag
UPDATE 9/11/2020
We have sent more than 10 emails, offered to call, asked for pictures and did everything in our power to find you, but we still have no answer from you, nor did Trustpilot get an answer from you.
Therefor we will let it rest now, assuming you have become happy with your bag.
We wish you all the best and hope to see you again.
Mike & Team The Canvas Bag
UPDATE 5/11/2020
Dear Amado, can you please answer our emails? We also contacted you through Trustpilot but no one in our team has had any reply.
Plus, you claim to have the same question as a person that has never ordered in our shop, so that might me misleading people who read this.
Thanks!
Mike
4/11/2020
Dear Amado,
We are surprised to find your review here... because we are still waiting for your answer to our emails.
You claimed the bag had spots on it and although it's very hard to get dirty during shipment, we believed you.
That's why we offered to send another bag to you. But you didn't want to return the 'dirty' bag to us.
Please accept the offer done to you, so we can send another bag to you...
(We don't want anybody to think you just want a free second bag right? ;-)))
Please answer to our emails from the past 2 weeks okay?
Thank you!
Megan | Team The Canvas Bag
The bag is very well made with good…
The bag is very well made with good canvas material and buckle ajustable too. I’m very happy with my bag and if you have an active life style like me then this is the bag for you I recommend it.
October 28, 2020
Unprompted review
Reply from The Canvas Bag
Wow, such a great review Iris! We love it!
Please have the best days and years with your DAYA backpack Iris!
We wish you only good things.
Stay safe and healthy please and maybe we'll see you again!
Warm regards,
Mike & the rest of the team The Canvas Bag
It took almost 4 weeks to get the bag…
It took almost 4 weeks to get the bag but I was well informed when orderingthat it might take some time due to covid. But omg... Worth waiting for, I tell you. What a brilliant design. It just sits there and looks so good. I am thrilled. My only problem now is to keep my 26 year old daughter away... Or ordering a new one for her.🤔😆
Thank you guys 💞from 64 year old Elisabeth in Gothenburg Sweden 🤗
October 24, 2020
Unprompted review
Reply from The Canvas Bag
Dear Beth, you just made our whole week! Love your comment AND your daughter 🥰 to bits.
Thank you so much for having the patience and the good heart to share your review here.
Have a great day and we all hope you share great times with your lovely bag!
Megan | Team The Canvas Bag
PS My mother (60 years young like you) has the same bag and as a daughter I am also constantly stealing it.... maybe I should get one myself too 😎😘😘
I loved the bag and will be ordering…
I loved the bag and will be ordering one more from the new collection.
October 16, 2020
Unprompted review
Reply from The Canvas Bag
Thank you very much Purna!
Our new collection will surely have some great bags again!
Have a great day, stay safe and healthy,
Megan & Team The Canvas Bag
Adoooooore my new bag
Adoooooore my new bag! Lots of space, easy to adjust, easy access to extra pockets and looks very retro and stylish. Friends genuinely like it too! Great service from the shop
October 9, 2020
Unprompted review
Reply from The Canvas Bag
Thanks so much Aliza! It's a great backpack right? We use it all the time too ;-)
So now the streets of Lisboa are even more beautiful; you and your new backpack making the awesome picture complete.
Thank you for shopping and please stay safe and healthy!
Megan | Team The Canvas Bag
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