I purchased a CrossBuddy bag which is sturdy, well-made and looks like it'll last a long time. However, I experienced a problem with the zipper. I was assured that faulty zipper problems are very rare... See more
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Put in order. With shipping update. Paid, but nothing happened. No feedback from 'customer service'. Where is 'Mike'. Is this legit...? Warning sign!! now mid january, and after some feedback, ship... See more
Company replied
After seeing ads for the Canvas Bag online, I thought: yes, why not? I love bags so can't say I baulked at the idea of adding to my extensive collection. I've used it in the past 48 hours and it's t... See more
Company replied
Everest backpack... Well made. Rugged. Spacious. Comfortable shoulder straps. I really like the rolltop closure of the main pocket, something you don’t see on many rucksacks making for a more i... See more
Company replied
Company details
Written by the company
Eye catching and handmade canvas bags. Designed for people who demand high standards of quality and service
Contact info
Oosterpark 50, 1092AP, Amsterdam, Netherlands
- +31 20 303 78 03
- Mike@thecanvasbag.com
- thecanvasbag.com
Excellent quality, amazing appearance
I fell in love with the Daya patchwork backpack immediately when I saw the online advertisement. The product arrived yesterday. This bag is beautiful! High quality material, amazing design and well made. It is just absolutely adorable!
Also a huge thank you to Mike for the kind, accurate, supportive customer service. He always answered within 2-3 hours. The fastest and highest level customer service support I have experienced ever!
October 9, 2020
Unprompted review
Reply from The Canvas Bag
Dear Carmen, such great news, we love it!
And also a big shout-out to you for sharing it with the world. Positive news is hard to come by during these Covid times, so we cherish this...
We hope you have many wonderful days with your Daya backpack and hope to see you again. Be safe and healthy!
Mike & Rest of the Team The Canvas Bag
Excellent support and product
Excellent support and product
Thank you Mike for your support while waiting for the bag.
A very good surprise when it arrives, very nice and good quality.
See you soon!
October 7, 2020
Unprompted review
Reply from The Canvas Bag
Dear Fernando,
Thank you very much for this review, we love reading it!
The whole team is working hard to get you the best of the best, and I will forward your review to the hard working people in manufacturing as well!
Thanks again and hope to see you soon indeed!
Mike & Team The Canvas Bag
Excellent product ..
While waiting for delivery... great customer service.
When I received my cross over bag which my Pomeranian can ride in,
I was So impressed.
I want to gift for Christmas!
Such great craftsmanship ❤️
October 4, 2020
Unprompted review
Reply from The Canvas Bag
Dear Paula,
Thank you very much for your kind review; you made our day! I will share it with our manufacturer, who will be proud ;-). They are always working so hard and we love to share your feedback with them.
Have a great day and hopefully we'll see you again!
Megan | Team The Canvas Bag
PS whenever you have a picture of your Pomeranian in the bag? Please send us! We can't wait to see that!
I send for cross body bag
I send for cross body bag. It tolk a Long time to get her, but the item was of very good quality and a really Nice bag, so indeed worth waiting for 👍😉
October 3, 2020
Unprompted review
Reply from The Canvas Bag
Hi Carsten!
We love to read this, thank you!
Let's all hope this Covid situation soon passes, so everything goes back to normal.
We hope you have the best time ever with your new bag and please share some pictures with us when you do!
On behalf of the whole team,
Megan | Team The Canvas Bag
I got 2 items from 'The Canvas Bag'
I got 2 items from 'The Canvas Bag' - the Cross-Buddy and the Backpack and I love them both. Great design, great quality.
October 2, 2020
Unprompted review
Reply from The Canvas Bag
Thank you very much for letting us know Christoph! We all think you have great taste ;-)) but most of all, we wish you all the best!
May you be able to pack some awesome memories in these bags,
Hope to see you again,
Megan & Team The Canvas Bag
Disappointing.
Disappointing.
Be aware that this bag is significantly smaller than what it looks like on the website...The woman in the promotional shots must be 10 yrs old.
It fits a yoga block and not much else.
Otherwise it's is a handsome design and well made...it just looks oddly out of proportion on anyone over 5ft tall ( like myself )
September 29, 2020
Unprompted review
Reply from The Canvas Bag
Hi Louis,
We're very sorry to read that you didn't get the size as described on the website! And we will fix that by making it very easy to return the bag to us!
I will ask Mike to contact you about that, so you'll have your money back in 24 hours.
As for the sizes and pictures in the description: the man in the picture (Josh) is 1.85 meters /6 ft and the woman in the picture is 29 years old and 1.78 meters high.
So not a child any more ;-).
We take good notice of stating exactly what the measurements are, but in case you missed it, no worries: just let our team know and we will arrange a swift return!
Megan | team The Canvas Bag
I fell in love with this bag…
I fell in love with this bag immediately and saw all the advertising that came to me on social media, I bought it without asking myself much, indeed, yes, I made sure it was shipped from Europe because I needed a fast shipping, since I had to do a birthday present. Now, I can't say that the shipment went smoothly but only because of an unclear communication. In fact the bag was shipped from Honk kong and not from Amsterdam as Mike said. I had no problem if it came from China, I just wanted to know. In fact, it took the right amount of time for a package to arrive from China.
But, leaving aside the inconvenience of the expedition and the somewhat ambiguous communication that I invite you to improve,
let's talk about the bag: the bag is beautiful! it certainly looks smaller than the images on the site, but the measurements given are right. The materials and seams are of great quality. I would like one for each color and ... yes, I would buy again here ...
now let's talk about Mike ... I don't know who is behind this name ... but it is certainly thanks to him and his patient responses that I am not angry about the communication shortcomings and the anxiety generated by the ambiguous communication. ..
in short, excellent product, arrived within the promised time
thanks Mike
September 28, 2020
Unprompted review
Reply from The Canvas Bag
Dear Antonella,
Thank you very much for your clear review! And we love reading that you like the bag.
As for the origin of the shipment; Mike is right and so are you ;-). We keep stock in several places so we can always chose what's the fastest way to get to our customers. In this case your bag could just as well have arrived from Amsterdam ;-), but apparently our logistic partner decided otherwise. We're glad it arrived in good order.
Also thank you for pointing out that we can be clearer in our communication about our shipment! I hope this short message helps a bit, and we will take care of it from now on.
Thanks again for being an awesome customer and we all hope you have great fun with your Crossbuddy!
Have a great day!
Megan | Team The Canvas Bag
A perfect canvas bag!
After seeing ads for the Canvas Bag online, I thought: yes, why not? I love bags so can't say I baulked at the idea of adding to my extensive collection. I've used it in the past 48 hours and it's terrific. Good size. Light yet very, very strong and durable, well finished, good quality furnishings to the bag (zips, clasps, inserts etc.). Highly recommended PLUS great customer service (5/5)from Mike. Definitely recommend this product.
September 24, 2020
Unprompted review
Reply from The Canvas Bag
Thank you so much Denise!
Mike is the best, and so are you for sharing your review with us, and everybody else here!
We wish you all things wonderful with your bag and please stay safe and healthy!
On behalf of Mike and the rest of the team,
Pauli
Covid has made delivery times spin out
Covid has made delivery times spin out, but when my Canvas Bag finally arrived I was thrilled with the quality of the product. It's a great size and comfortable to wear close to the body.
Mike was unfailingly patient and helpful in dealing with my enquiries about delivery; they were an really good company to deal with.
September 22, 2020
Unprompted review
Reply from The Canvas Bag
Thank you so much Sue! And also a big shout-out to your patience; we all get really challenged these days right?
So glad to read that Mike has done a good job in keeping you posted during shipping! We want you to be 100% happy and if that worked, well, than we all are happy too!
Have the best times with your bag and please stay safe and healthy,
Britt and Team The Canvas Bag - and Mike ;-)
Great communication and concerns over…
Great communication and concerns over the delivery ordeals. My bag is a sharp and useful as I thought it would be, my solely surprise was the size. On the other hand that might help me to keep it focused and carry with me the things that are really handy for my dally rotine. Carla P, Lisbon
September 21, 2020
Unprompted review
Reply from The Canvas Bag
Hi Carla!
Thanks again for being an awesome and understanding customer! We all hope this virus soon gets out of our way ;-).
Please have great fun with your bag - you may find that it will hold more than you expect ;-))) and please also stay safe and healthy. Hopefully we'll 'meet' again!
Greetings from the whole team!
Mike
Disappointing
My partner bought two bags which arrived today. Nice quality but so much smaller than we expected which makes it feel expensive for the size. Probably won’t have the level of use out of them we’d anticipated.
September 19, 2020
Unprompted review
Reply from The Canvas Bag
Dear Sally,
We are so sorry to read this!
Please let us know if we can do anything to help you with this feeling; we want you to be happy with it.
We do hope though that you can appreciate the design and high quality materials? And did you know that while using, the bag always surprises everyone? In the sense of 'bigger then I expected' and 'holds more than you would think'?
We are in the middle (as we speak) of designing a bigger Crossbuddy backpack; would you want to trade them with the ones you have now? Maybe we can fix something so you're happy with our bags, okay?
You can write to Mike@thecanvasbag.com, of leave me a message here!
Mike | The Canvas Bag
good product
good product. It take some time (Covid effect) but it arrives very well and I love it:)
September 16, 2020
Unprompted review
Reply from The Canvas Bag
Thank you so much Alexandra! We loved to read your review, and hope you stay safe and healthy!
Have a great day and hopefully we will 'see' each other again ;-).
Mike & Team The Canvas Bag
Great bag which sits comfortably and…
Great bag which sits comfortably and looks sharp. Equally considerate prompt response to the concern over time arriving.
Definitely order again.
September 15, 2020
Unprompted review
Reply from The Canvas Bag
Thank you so much for your kind review Eve! It really makes us happy to read this.
We hope you have a great day and see you again!
Mike & Team The Canvas Bag
Worthwhile the wait
Took a while to arrive but after looking at the parcel tracking info, it turns out that the problem was with Australian Post who are struggling to keep up with demand. The bag was a gift for a 60 year old and she loved it. After some adjustments, she takes it everywhere. She carries her phone, (and sometimes iPad), purse, sunglasses, reading glasses and hair brush. The bag safely fits over her neck and shoulders close to her body which means she has the option to carry other stuff without the hassle. No need for a handbag. She is happy and so am I.
September 14, 2020
Unprompted review
Reply from The Canvas Bag
Your review makes us very happy Shane, thank you!
Hoping your gift will keep the 60-year old lady happy for many more years to come,
Have a great day and hoping to see you again,
Mike & Team The Canvas Bag
VERY good quality !
Hi, just think I will tell you that the bags have arrived today and I am very pleased with the quality, they were worth the wait.
Lots of kind regards 😃
September 12, 2020
Unprompted review
Reply from The Canvas Bag
Thank you very much Grete!
It's very important for us that all our customers are 100% happy so it's nice to read this. Sorry you had to wait longer than normal....
But... we're all very glad you love your bag!
Wishing you a great weekend and hope to online-meet again!
Mike
The product is really really nice and…
The product is really really nice and fully what you would expect, when looking at the website.
What could be much better is information on how long time it may or may not take before it can be delivered.
I actually began to suspect it was a fraud, as I was told to patient - for more than a month.
It finally arrived, and I realize the long delay may not even be The Canvas Bag company to blame.
So I sent my apologies! :-)
September 10, 2020
Unprompted review
Reply from The Canvas Bag
Dear Lasse,
We absolutely love your review, thank you for it!
Indeed we did everything we could, but delivery took longer than we all expected and we're still sorry for that!
Let's hope this Covid misery soon ends. Please stay safe and healthy and until we online-meet again ;-).
Mike
Great product and great support by the…
Great product and great support by the Canvas Bag team!!!!
September 9, 2020
Unprompted review
Reply from The Canvas Bag
Thanks soooo much for your warm review Paolo!
Always great to read, so you just made our day and we love you for it! Have a great day!
Mike & Team The Canvas Bag
I just received my bag
I just received my bag, and it looks lovely. Thank you!
September 2, 2020
Unprompted review
Reply from The Canvas Bag
Thank you so much for your kind comment!
We hope you enjoy using your bag as much as we loved getting it to you. Have a great day!
Mike & Team The Canvasbag
All over Facebook and Instagram for…
All over Facebook and Instagram for several weeks. Order, paid the money - no delivery. Don't go there. Caveat Emptor!
August 29, 2020
Unprompted review
Reply from The Canvas Bag
FINAL UPDATE 02/10/2020 FROM THE CANVAS BAG:
Rupert,
We have tried in all ways possible to contact you, but you don't reply... which we find very disappointing. We love to have 100% happy customers and know you have received your bag as promised. So sorry we won't be able to get your opinion about it.
Have a great time with your bag and we all hope all is well with you!
Rick & Team The Canvas Bag
UPDATE 24/9/2020
Dear Rupert,
We already answered to your review and haven't gotten any response yet. But we checked again and:
1) you have received the bag according to our our promises
2) we have answered your emails immediately after you sent them, but you used another email address than you provide now (dela[xxx]@icloud.com ), so you may have missed our service?
Again, please let me know how we may be of service,
Mike, Team The Canvas Bag
Dear Rupert,
Thank you for warning potential customers here.
However, according to our data you have received your bag last Thursday - 10.20 h ?
Maybe something went wrong and our track & trace isn't correct.
Please let us know, because we absolutely want you to be happy with our bags!
You can find all our contact details on our home-page https://thecanvasbag.com/
Thanks Rupert,
Mike
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