Thecarcentrenorthwich Reviews 

99
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Absolutely amaizng Ross bent over backwards to help me get my new car i needed for my family. So friendly amd helpful. Came all the Wales to drop it off for me. Highly recommend 10/10

Rated 5 out of 5 stars

I dealt with Ross at the car centre. He sourced a fantastic AWD Kuga at a great price for me, quickly got it to his team to get it MOT ready, serviced, and valeted. We did have a slight misc... See more

Rated 5 out of 5 stars

We bought our daughter’s first car from the Car Centre and we are so happy with the service. From the beginning of viewing the car to collecting the keys they were professional and kept us up to date... See more

Rated 5 out of 5 stars

Never had a bad experience with these guys, always offer a great and friendly service and nothing is too much trouble for them. They've always looked after both me and my partner with anything we've n... See more

Company replied

Company details

  1. Car Dealer

Written by the company

The Car Centre Northwich is a family run business, our cars are all HPI checked and all come with 12 months MOT and RAC Warranties. Good and Bad credit


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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4.8

All reviews

(99)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Peugeot 2008 from the Car…

I bought a Peugeot 2008 from the Car Centre. It was a pleasant experience; they were very friendly and efficient. The car was serviced and supplied with a new MOT. Altogether a great experience.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service...

Absolutely incredible service couldn't thank them enough for getting the car i purchased to me within the time scale 😀 the car drives like a dream too. Will recommend this family run business to friends and family

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, all nicey nicey.. once you pay, becomes the opposite like every other used car dealer tbh.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Due to family expanding I needed a…

Due to family expanding I needed a bigger car Ross and his dad were very helpful right the way through buying my car explained everything in detail.didn’t judge when I didn’t understand what was said. Very good customer service and support. Car was immaculate and runs like a dream. I would definitely recommend and use again if needed

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY A CAR FROM HERE

DO NOT BUY A CAR FROM HERE

Unless you want to spend thousands of pounds fixing a car do not buy one from here, I knew it was broke the second i drove it off the forecourt and had to call them the moment I got home with it due to throwing up fault issues left, right and Centre. At first they were co-operative and promised to fix whatever this issue was. Tried mugging me off and telling me it was due to having low oil in the car and sent me on my way. Yet again it started throwing up engine faults and then was told give it a few days which I did to then be out driving with my children in my car and my brakes fail while on the motorway to the point I had to use my handbrake to slow down. I then paid to have it put on a low loader and put on there forecourt for them to have it for 2 days and tell me it was my injectors and then it was an O2 sensor and so forth. In the space of 4 months of having the car I had been back and forth with them allowing them the chance to fix the issues as promised to the point they stopped answering my calls and “weren’t available” when I called. I then took it up with my finance company who I had been keeping in touch with the whole time this was happening for them to contact the Car Centre and speak to Brett and him tell them they had repaired the car which was far from the case. I still to this day have not recieved proof of the parts that were apparently “replaced” and when asking for these we’re threatened with their legal team. To this day 1 year on from buying the car I have had to replace the Clutch as well as the battery and all the injectors which has cost me over £1,500.
Save yourself the headache and go else where!!

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from a company that cares

Had the great pleasure of purchasing a Citroen Relay as the base van to convert into a family camper from Ross at the Car Centre & I could not be happier with how smooth the process went, the sale, vehicle handover & the V5 arrived within 3 days of the purchase.

Ross knew exactly what I was looking for & sourced the vehicle within two weeks.

Highly recommended to anyone looking for the right vehicle.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Car purchase made easy

Dealing with Ross was very easy and a welcome change.
I live 21/2 hr drive away and he kept communication open at all times and is a friendly face.
I can highly reccomend them to anyone.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing company

What an amazing company. From start to finish, the whole process of purchasing a car from them was amazing. Previously I had a terrible experience with another company and was a bit worried about where to go for another car. The Car Ctr have restored my faith in buying a second hand car. I won’t go anywhere else. Thank you x

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

I have just collected my car from The…

I have just collected my car from The Car Centre it was an upgrade from the car I have now I can honestly say I have never had such an easier transition to my new car Ross and the team have made it so easy for me to pick my new car they are a family run business who pride themselves in treating a potential buyer with respect and courtesy they do not try and push you into a vehicle you can't afford there is no hard selling either they are all professional I can't recommend The Car Centre highly enough and I will be recommending them to all my friends.

November 11, 2023
Unprompted review
Thecarcentrenorthwich logo

Reply from Thecarcentrenorthwich

Thank you for your kind words

Rated 5 out of 5 stars

Friendly and quick

Great buy from these guys, friendly and honest

September 16, 2023
Unprompted review
Thecarcentrenorthwich logo

Reply from Thecarcentrenorthwich

Thank you for your kind words, it has been a pleasure working with you

Rated 5 out of 5 stars

What can I say about this company this…

What can I say about this company this is my 3rd car I have had from them and each time they have gone above and beyond any garage show room I have ever dealt with they are honest and I would recommend ANYONE looking for a new car to get intouch with these people very polite and curious company thank you again

August 8, 2023
Unprompted review
Thecarcentrenorthwich logo

Reply from Thecarcentrenorthwich

Thank you for your kind words, it has been a pleasure working with you again

Rated 1 out of 5 stars

Over a period of 10 days of messages

Over a period of 10 days of messages, phone calls exchanging photographs and videos with regards to a volkswagon touareg i was trying to purchase. The day of starting my 800 mile round trip to complete the deal .... out of the blue I had a WhatsApp message to say sorry its sold ?????? Shocking will never contemplate dealing with this car dealer ever again.

May 17, 2023
Unprompted review
Thecarcentrenorthwich logo

Reply from Thecarcentrenorthwich

10 Days ... we sent you walk around videos on Friday at 1pm which you did not come back to us until Sunday (when we were closed) saying you hadn't received the exterior walk around video which we forwarded to you on Monday at 1pm. You had a part exchange we requested pictures for to arrange a valuation and in this time we had a customer put a deposit down to secure the car and complete the purchase. No car is removed from sale until either a deposit is placed or purchased in full, this is industry standard ... we feel the need to defend ourselves here as at no point have you offered a deposit to remove the vehicle from sale.

Rated 5 out of 5 stars

Excellent service from this family…

Excellent service from this family business can’t praise them enough great service from delivery of vehicle to their after service

May 1, 2023
Unprompted review
Thecarcentrenorthwich logo

Reply from Thecarcentrenorthwich

Thank you for your review, it has been a pleasure working with you

Rated 1 out of 5 stars

AVOID AVOID AVOID!! Nothing but a bunch of dishonest conmen.

AVOID AVOID AVOID. They’re absolutely appalling, and nothing but conmen. I’ve done 1400 miles since I got the car. It’s spent the last 4 weeks in the garage, along with two weeks in February.
1 - They made out they got me a good deal, and saved me money, when they’d added £1000 to the price of my car without mentioning it.
2 - The car they sold me has cost me £1000 so far, on oil, breaks & diagnostics. And it’s now costing me another £1300 to make it safe to drive. The turbo needs replacing, the EDF filter needs replacing, the air filter needs replacing and the swirl flaps too. They let it leave their premises with all these faults
3 - They told me the car was taxed and would remain taxed until the new owner forms arrived. The car wasn’t taxed, and hadn’t been taxed since December. I got an £80 fine for no tax.
4- The breaks were completely worn.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

This is my second purchase from Northwich Car Centre. The customer service is second to none! Would 100% recommend and will definitely be using them again

April 26, 2023
Unprompted review
Thecarcentrenorthwich logo

Reply from Thecarcentrenorthwich

Thank you for your review, it has been a pleasure working with you

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