Saved me so much time buying digital cards for my team incentives rather than having to go and buy physical cards.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's easy to buy and redeem a gift card. However, it's a bit time-wasting to activate the card after purchased.
Company replied
It is not easy to have birthday and Christmas presents delivered in Australia from the USA. Amazon's selection is limited for what can be delivered relatively quickly without large international deli... See more
Company replied
Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more
Company replied
Company details
Written by the company
Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.
Contact info
Australia
- thecardnetwork.com.au
3.8
Great
414 reviews
Replied to 67% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could not fault The Card Network
Could not fault The Card Network. Needed to find a last minute present for a friend and work colleague, and was easy to purchase a Gift Card and have it sent to the recipient within 1-2 hours of it paid.
I DO NOT recommend finding a present last minute but I DO recommend The Card Network should you need fast reliable Gift Cards for any occasion.
February 4, 2025
Unprompted review
Reply from The Card Network
Hi Andrew,
Thank you for your great review! We're so happy to hear that you had a smooth experience purchasing and sending the gift card quickly. We appreciate your recommendation and your feedback!
If there's anything we can do to earn that extra star, we’d love to hear from you!
Warm regards,
The Card Network
Excellent customer service and…
Excellent customer service and resolution management as when I had an issue with a card purchased with an error, I had been sent another card within few minutes that I was able to make payment from.specially weekends
September 20, 2024
Unprompted review
Reply from The Card Network
Hi there,
Thank you for your fantastic review! We're so glad to hear that our Customer Service Team was able to resolve your issue quickly and efficiently, especially over the weekend.
We truly appreciate your feedback and support!
Regards,
The Card Network
The processing of my digital visa gift…
The processing of my digital visa gift card was quick and easy. The website and application are easy to navigate & straightforward. Exchange rate was good as well.
February 3, 2025
Unprompted review
Reply from The Card Network
Hi Noel,
Thank you for your great review! We're thrilled to hear that the process was quick and easy for you, and that you found our website and app straightforward to navigate.
We appreciate your feedback and look forward to helping you again soon!
Kind regards,
The Card Network
Reply from The Card Network
Hi Amelia,
Thank you for your review! We're so glad to hear you found the process convenient and quick. We appreciate your feedback!
Regards,
The Card Network
Positive review
Used this website over 5 times now to purchase gift cards. Always fast and never had a problem activating the gift cards. Also like that the website has Apple Pay.
January 17, 2025
Unprompted review
Reply from The Card Network
Hi Amelia,
Thank you for your positive review! We're thrilled to hear that you've had a seamless experience purchasing and activating your gift cards. It's great to know you enjoy the convenience of Apple Pay too.
We truly appreciate your continued support!
Best regards,
The Card Network
Thank you for being such a great compay…
Thank you for being such a great compay to deal with.
I will always choose Visa pre paid cards from now on because these cards protect me from accessing certain gambling sites.
A lot of my pay gets sent to your company to provide a card to use instead of having money in my account.
I've noticed that prepaid Mastercard does work on Skrill which is generally used to transfer money to gambling webistes. Money gets shuffled from paysafe to Skrill then into my bank account
These are reasons why I will always use Visa card.gift cards
February 5, 2025
Unprompted review
Reply from The Card Network
Hi Richard,
Thank you for your thoughtful and detailed review! We're glad to hear that our Visa gift cards are helping you manage your finances and provide an extra layer of security.
We truly appreciate your trust in us, and we're happy to be a part of your solution. If you ever need further assistance, don't hesitate to reach out!
Kind regards,
The Card Network
Very happy customer!
Every year, we hold a company-wide conference, and I remember how we used to dash around buying Visa gift cards to award our sales champions on the day of the event. A few years ago, we transitioned to TCN, which not only simplified this task, but the winners also appreciated the convenience of receiving their Visa cards and adding them directly to their Apple/Andriod Wallets. Thank you!!
January 26, 2025
Unprompted review
Reply from The Card Network
Hi Michelle,
Thank you for your wonderful review! We're thrilled to hear that TCN has made your company-wide conference awards process so much easier. It's great to know that your sales champions appreciate the convenience of digital gift cards as well.
We truly appreciate your support and look forward to continuing to serve you!
Warm regards,
The Card Network
Never had a problem
Never had a problem. Quick and easy. Use for gifts or purchasing on-line, either way great results. Love ‘em and so do my workers
January 31, 2025
Unprompted review
Reply from The Card Network
Hi Jon,
Thank you for your great review! We're so pleased to hear that you've had a smooth experience using our gift cards. It's fantastic to know that both you and your workers love them!
Best regards,
The Card Network
Very easy to buy and use for digital…
Very easy to buy and use for digital just add to Apple wallet
February 1, 2025
Unprompted review
Reply from The Card Network
Hi Sue,
Thanks for your feedback! We're glad to hear you found the purchasing and usage process easy, especially with adding your gift card to your Apple Wallet.
Enjoy your gift card!
Regards,
The Card Network
Reply from The Card Network
Hi Katherine,
Thank you for your review! We're glad to hear that the process was easy and that you enjoyed being able to send the gift card to your friend.
We noticed you gave us 4 stars, and we’d love to know how we can improve to earn that extra star from you. Your feedback is always appreciated!
Best regards,
The Card Network
Service provided was exactly as…
Service provided was exactly as described. My friend was easily able yo sue the gift card
February 3, 2025
Unprompted review
Reply from The Card Network
Hi David,
Thanks for your 5-star review! We're glad to hear that your gift card worked seamlessly for your friend and met your expectations.
We look forward to serving you again soon!
Best regards,
The Card Network
Very good gift card
February 5, 2025
Unprompted review
Reply from The Card Network
Hi Lee,
Thank you for your review! We're delighted to hear that you’re happy with your gift card. We appreciate your support!
Warm regards,
The Card Network
Quick service and received cards as…
Quick service and received cards as soon as paid for.
February 5, 2025
Unprompted review
Reply from The Card Network
Hi Rapheal,
Thank you for your review! We're glad to hear you received your gift cards quickly and had a smooth experience.
We look forward to helping you again soon!
Regards,
The Card Network
Digitally card was delivered…
Digitally card was delivered immediately & no issues. Thank you!
February 5, 2025
Unprompted review
Reply from The Card Network
Hi Joe,
Thank you for your great review! We're happy to hear that your digital card was delivered promptly and everything went smoothly.
We appreciate your feedback, and it there's anything we can do to earn that extra star, please don't hesitate to let us know!
Kind regards,
The Card Network
Purchasing was a breeze
Purchasing a gift card online was very easy and straightforward. The gift card was emailed instantly.Great you can add to your wallet on your phone.Only issue is you can never manage to use completely,always a few cents or dollars left unless you spend over the whole amount.Maybe implement a way if $5 or under is left one can transfer this or donate to a charity.
January 31, 2025
Unprompted review
Reply from The Card Network
Hi there,
Thank you for your great review and thoughtful feedback! We're so glad to hear that you found the process easy and convenient.
We also appreciate your recommendation, and we’ll certainly take it into consideration for future improvements.
Regards,
The Card Network
So Easy to use and convenient for last…
So Easy to use and convenient for last minute gifts!
February 2, 2025
Unprompted review
Reply from The Card Network
Hi Susie,
Thank you for your great review! We're so happy to hear that you found our gift cards easy to use and perfect for those last-minute gifts. We appreciate your support!
Best regards,
The Card Network
Easy as falling off a log!
Never had a problem. Quick and easy. Use for gifts or purchasing on-line, either way great results. Love ‘em and so do my grandkids.
February 1, 2025
Unprompted review
Reply from The Card Network
Hi Joanne,
Thank you for your fantastic review! We're so glad to hear that you've had a seamless experience using our gift cards. It's wonderful to know that both you and your grandkids love them!
Kind regards,
The Card Network
User Friendly A+++
so easy and quick, love how user friendly the platform is!
January 29, 2025
Unprompted review
Reply from The Card Network
Hi Aida,
Thank you for your wonderful review! We're thrilled to hear that you found the platform easy to use and convenient. We appreciate your support!
Warm regards,
The Card Network
I’ve been going around in circles for…
I’ve been going around in circles for weeks trying to get a new digital card issued after the originals were faulty. It was my daughter’s Xmas present as she wanted to go online and pick her own gifts, it’s now February and still no outcome. Email turn around is over a week.
February 3, 2025
Unprompted review
Reply from The Card Network
Hi Emily, thanks for your honest review. We have sent you a request for information so we can call you directly to solve this for you.
Warm regards, TCN.
Be aware of expiry dates
Be aware of expiry dates. My daughter bought me a card but there was no date added for purchase so when I found it to accept it was OOD. Totally accept the T&Cs but feel that kids buying these as gifts for Mum aren’t aware. I’d rather buy cards with no expiry dates. This card has $50 of my daughters money
February 2, 2025
Unprompted review
Reply from The Card Network
Hi Helen, thanks for your honest feedback and review. Gift cards all have an expiry term of 3 years (unless a promotional card). If your card was purchased within the last 3 years and not from a promotion please call us on 1300 375 346
Warm regards, The Card Network
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