The CEYX Reviews 103

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making every interaction pleasant. The service is frequently described as outstanding, efficient, and quick, often exceeding expectations and providing a convenient alternative to other options. People also appreciate the wide availability of products and the cleanliness and organization of the shop. Reviewers highlight the excellent customer service, noting that the team goes the extra mile to ensure satisfaction and provides valuable advice.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being friendly, helpful,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, friendly, and... See more

Product

People report positive experiences with product availability and quality. Customers consistently praise the... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This service is absolutely fantastic. You book an appointment online with an exact time (not like some GPs where they say they'll call you in the 'morning'). So far they have called me exactly at my a... See more

Company replied

Rated 5 out of 5 stars

Staff are extremely helpful and polite. Always feel welcome and looked after in the shop. Best pharmacy I've ever had the pleasure of attending. Pharmacist is also really knowledgeable and helpful and... See more

Company replied

Rated 5 out of 5 stars

Very quick and prompt in dispensing prescriptions. Very accommodating when they don’t have an medicine. The are very quick in getting it most times next day. Lovely staff, who really listen, advise an... See more

Company replied

Rated 5 out of 5 stars

This pharmacy is in a great location, right next to my work. The staff are very helpful and unlike other pharmacies closer to my home, they care and want to help. There has been a few occasions where... See more

Company replied


Company details

  1. Pharmacy
  2. Health and Beauty Shop
  3. Online Pharmacy

Written by the company

The CEYX is a forward-thinking community pharmacy group with branches across the UK. We offer a wide range of NHS and private healthcare services, alongside medicinal and health products. Our team of skilled pharmacists is dedicated to providing personalised care and expert advice, ensuring our customers receive top-tier service. We pride ourselves on innovation, using modern technology to deliver swift and accurate services both in-store and online. As we expand into e-commerce, we're making it easier for customers to access our products and services from home. Our motto, "Convenience meets care," reflects our commitment to seamless healthcare experiences. At The CEYX, we aim to be a trusted healthcare partner, helping to improve well-being across the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

amazing customer service so helpful

amazing customer service so helpful

November 24, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Natasha,

Thanks so much for sharing your feedback. We really appreciate you taking the time, and we’re glad you had a positive experience.

If we can help with anything else, just let us know.

Kind wishes,
The CEYX Team

Rated 5 out of 5 stars

Staff was so friendly

Staff was so friendly! I was served instantly and by polite faces, I felt so comfortable ordering medication and felt comfortable in a usually uncomfortable situation. My number 1 trusted pharmacy in nottingham

November 24, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi James,

Thank you for your brilliant review. We’re really happy to hear you felt comfortable and well looked after.

We’re here anytime you need us.

Warm regards,
The CEYX Team

Rated 5 out of 5 stars

Extremely friendly service and much…

Extremely friendly service and much more efficient than Boots!

November 24, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Sarah,

Thanks for taking the time to leave us a review. We truly appreciate your kind words and your support.

Let us know if you ever need anything.

Best wishes,
The CEYX Team

Rated 5 out of 5 stars

Helpful and informative staff

I came in to get some sensitive shampoo and conditioner and they were very helpful and talked me through the different options. Very helpful!

November 21, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Iza,

Thank you for your lovely review. We’re really glad our team could help you choose the right products during your visit.

We’re always around if you need anything else.

Kind regards,
The CEYX Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service

November 24, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Laura,

Thanks so much for your review. We’re really pleased to hear you had a great experience with us.

If you ever need anything, feel free to pop back in.

Warm wishes,
The CEYX Team

Rated 5 out of 5 stars

Lovely people

Lovely people, great service.

November 24, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Christopher,

Thank you for leaving such a kind review. We’re really happy to hear you had a positive experience.

We’re here anytime you need us.

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Great customer service

Great customer service, always really helpful

November 24, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Tom,

Thanks so much for taking the time to leave us a review. We really appreciate your support and kind words.

If you need anything else, we’re always happy to help.

Warm wishes,
The CEYX Team

Rated 5 out of 5 stars

Really good service

Really good service. Got meds delivered super quick! Very efficient staff over the phone!

September 6, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Tamanna,

Thanks for the lovely review and for taking the time to share your experience. We’ll make sure your feedback reaches the team, it means a lot to us.

We're always here if you need us again.

Best wishes,
The CEYX Team

Rated 5 out of 5 stars

Much easier service compared to going through GP surgery

Much easier service compared to going through GP surgery. It was quick, easy and straight after my telephone appointment my tablets were dispatched and delivered same day. I would definitely recommend this service to friends.

August 12, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Janet,

Thanks so much for leaving us a 5-star review! 🌟

We’re really glad the service worked smoothly for you — and it means a lot to know you’d recommend us.

If there’s anything else we can help with in the future, just let us know.

Thanks again for choosing The CEYX!

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Outstanding service

My experience of using this service has been outstanding. It’s so easy, very reliable and the nurse’s advice is very helpful. My order always arrives in the timeframe provided which (so far) has always been the next day! It’s a real relief to know that access to my contraceptive pill is this reliable and easy. I’d really recommend!

June 11, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Josie,

Thank you so much for your amazing review! 🌟
We’re really happy to hear the service has been so reliable and easy for you, and that your orders are arriving promptly. That peace of mind is exactly what we aim to provide.

We'll pass on your kind words to the team, it really means a lot.

Thanks again for choosing The CEYX!

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Fantastic!

This service is absolutely fantastic. You book an appointment online with an exact time (not like some GPs where they say they'll call you in the 'morning'). So far they have called me exactly at my appointment time. The pharmacists who call are very friendly and knowledgeable and the call takes less than 10 minutes. My prescription always arrives within two days to my home address. Great alternative to having to go in person to a doctor or pharmacy.

June 4, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi EmLo,

Thank you so much for your fantastic review! 🌟

We’re really glad to hear the service has been working well for you, especially that the calls are on time and quick, and your meds arrive fast. That’s exactly what we’re aiming for.

We’ll make sure to share your feedback with the team, it means a lot.

Thanks again for choosing The CEYX!

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Brilliant pharmacy

Thank you CEYX for your quick service! I have received my medication today. I went to a pharmacy at first to get my repeat contraception but was told to wait as the pharmacist is busy. Waited for more than 30 mins and no one attended me and I left the pharmacy. Went home and found CEYX online. Got the phone consultation within few hours and medication dispatched the same day. Pharmacist is very thorough with the questions and professional. Will recommend to my family and friends. This will definitely be my regular pharmacy from now on.

March 2, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Kate,

Thank you for your wonderful review! 🌟 We’re so pleased to hear that you found our service quick, professional, and convenient. Our goal is to make accessing your contraception as smooth and stress-free as possible, so it’s great to know we could help after your experience at the pharmacy.

We appreciate your recommendation and are thrilled to be your new go-to pharmacy! If you ever need anything, we’re always here for you.

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Super easy to use

Super easy to use. I received a call on the same day and then received my medication 2 days later. Super quick and efficient.

January 27, 2025
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Harry,

Thank you for your fantastic review! 🌟 We’re so glad you found the service super easy and efficient. Same-day consultations and fast delivery are exactly what we aim for! 🚀💊

If you ever need anything else, we’re always here to help. Thanks for choosing The CEYX! 😊

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Very good service

My appointment was very easy to book and then when I had the appointment, the person over the phone was very friendly and informative. This was my first time using this service and I will be using it again and would recommend.

December 10, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Ella,

Thank you so much for your kind review! 🌟 We’re delighted to hear that booking your appointment was easy and that our team provided a friendly and informative experience over the phone. It’s wonderful to know that your first time using our service went smoothly!

We’re always here to help, so don’t hesitate to reach out if you need anything in the future. Thanks again for choosing The CEYX and for recommending us! 😊

Best regards,
The CEYX Team

Rated 5 out of 5 stars

CEYX pharmacy service for pill

Used CEYX pharmacy service for access to recurring oral contraceptive. Easy to use, swift appointment, rapid response. Definitely recommend.

November 21, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Serena,

Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you found our service easy to use and efficient. Providing swift appointments and a smooth process is exactly what we aim for, so it’s great to know we met your expectations.

If you ever need any further assistance, we’re always here to help. Thanks for choosing The CEYX and for recommending our service! 😊

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Not ready for another baby yet…

Legit the easiest way to get my pill. No more waiting for ages to get the doctors to sort a prescription when I can just book an appointment on this site which was readily available by the way, a quick call with a professional and voila my pill washes up through my door before noon the next day. Brilliant! Had my reservations at first but I don’t think I’ll ever need to go to my doctors for me pill anymore. Did I mention it is completely free? 5 stars all around.

October 3, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Lu,

Thank you so much for your amazing review! 🌟 We're thrilled to hear that our service has made getting your pill so convenient and stress-free. We know how important it is to avoid the long wait times at the doctors, so it’s great to know our same-day appointment and fast delivery worked perfectly for you.

And yes, the fact that it’s a completely free service through the NHS makes it even better! If you ever need anything, don’t hesitate to reach out—we’re always here to help. 😊

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Good pharmacist and service

I was experiencing some side effects with my previous pill and struggle to get a GP appointment so I tried this website. The pharmacist, Janelle, was incredibly helpful and provided a detailed explanation of what's happening and what i could do next. After trying the other pill she suggested for a month, I'm happy to say that it has been much better. No more side effects! what a big relief for me instead of going round in circle.

August 14, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi,

Thank you so much for your kind review! 🌟 We’re thrilled to hear that Janelle was able to provide the support you needed and that the new pill is working so well for you. It's always a relief to find the right solution, and we’re happy to know you're feeling better now! If you ever need anything else, feel free to reach out—we’re always here to help. 😊

Best regards,
The CEYX Team

Rated 5 out of 5 stars

First Pill Experience

Starting the pill for the first time was a breeze! I booked my appointment, had the phone consultation, and received my pill through free delivery next day. The pharmacist was super supportive and answered all my questions, making the whole process stress free. Highly recommend anyone who wants to start the pill!!!

September 12, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Rebecca,

Thank you so much for your fantastic review! 🌟 We’re delighted to know that our service made a positive difference for you. Our goal is always to provide a smooth and stress free experience, and it’s wonderful to hear that we could support you along the way.

If you ever have any more questions or need assistance, feel free to reach out. We’re always here to help!

Thanks again for choosing The CEYX. 😊

Best regards,
The CEYX Team

Rated 5 out of 5 stars

GP pill review alternative

Got told to book a GP review for my pill or else no prescription will be issued. The site has plenty of appointments in 7 days a week. GOt my review sorted and pill delivered fast! SO convenient!

September 10, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi Katherine,

Thank you so much for your great review! We’re glad we could help you avoid the hassle of waiting for a GP appointment and get everything sorted quickly. It’s awesome to hear that you found the process convenient and fast!

We’re always here for you, so don’t hesitate to reach out if you need anything else.

Best regards,
The CEYX Team

Rated 5 out of 5 stars

Super Convenient!

I used the pill service and loved how easy it was! Quick phone call, and my pills were delivered the next day. So much quicker than getting from the GP.

August 30, 2024
Unprompted review
The CEYX logo

Reply from The CEYX

Hi,

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you found our service super convenient and easy to use. Making healthcare quick and hassle-free is exactly what we strive for, so it’s great to know we could make a difference for you.

If you ever have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

Thanks again for choosing The CEYX!

Best regards,
The CEYX Team

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