The Courtyard SpaReviews 

100
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent prices for products, often finding them to be the cheapest or most competitive compared to other retailers. Many also appreciate the quality of the products themselves, describing them as lovely, delightful, and effective. Reviewers often highlight the speedy and well-packaged delivery of their orders, with items arriving in perfect condition and sometimes even faster than expected. However, some customers experienced significant issues with their orders, including items not arriving, partial deliveries, or incorrect products. There are also concerns about the website, with some finding it difficult to navigate or noting that it was temporarily unavailable. A few other people also felt that communication regarding order delays was sometimes lacking, leading to uncertainty about their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the wide range of quality items available... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Price

Customers consistently note positive experiences with price, often finding excellent or amazing products at... See more

Website

People report ambiguous experiences with the website, with many expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by f... See more

Rated 4 out of 5 stars

I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really w... See more

Company replied

Rated 2 out of 5 stars

Reading the reviews now, I feel lucky that i got at least part of the order delivered in early December. One item didnt arrive and i got separate email that it was delivered, but it wasnt. Attached pr... See more

Rated 2 out of 5 stars

Happy to update this review but as things stand, placed order, wasn’t delivered by DPD and appears to be getting returned to the sender. I’ve emailed multiple times to customer services over the last... See more


Company details

  1. Skin Care Clinic

Written by the company

A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.3

All reviews

(100)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good value, prompt service.

They're selling a good product at a reasonable price, and they're a small British business, so I want to support them. I'm very pleased with Rosalique, which is as good as people say.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for last minute gifting

I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birthday celebrations extra special. The shower gel smelled lovely and the candle looked lovely
I also had a quick query and was really impressed with how fast and friendly the communication was—it made the whole experience feel super easy and stress-free. Finding gifts can sometimes feel like a gamble, but this was smooth sailing from start to finish.

August 30, 2025
Unprompted review
The Courtyard Spa logo

Reply from The Courtyard Spa

Thank you Jed for your review. I'll be sure to pass your feedback on to the customer service team.

Rated 5 out of 5 stars

Noble Isle Golden Harvest Hand Lotion

I met this hand cream in my niece's house. After using it I just had to get some for my own home.
Delivery time was okay, product was well packaged and arrived safe and sound.
It is such a lovely hand cream in that it rubs in well and my hands feel as though they have been 'creamed' rather than 'oiled'. It isn't watery like so many others. It smells divine.
All round great hand cream for me.

September 17, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you for your review. We can’t wait to welcome you back again soon!

Rated 4 out of 5 stars

Great price, great communication.

I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really wasn't a problem. I ordered some further items and delivery was as promised. Will purchase from you again.

August 3, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you for your review. We're glad you had a positive experience and we look forward to welcoming you back soon.

Rated 3 out of 5 stars

Customer service could be better

I ordered Molton brown products 2 weeks ago, they all arrived today well packaged. It's a pity they let themselves down for their customer service. They responded to one email and ignored the others I sent to them. I was beginning to worry I wouldn't receive my products. However, they arrived safely today. I would think twice before ordering from them again because customer service is bad.

September 17, 2025
Unprompted review
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Reply from The Courtyard Spa

Hi Melody, I'm sorry that your experience with our customer service team wasn't a positive one. I'll be sure to feed this back. We hope that we can welcome you back soon.

Rated 5 out of 5 stars

Recent Molton Brown purchase

I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long-lasting. It gently lingers throughout my home, creating a calming and welcoming atmosphere.

The entire shopping experience was smooth and reliable. My order arrived right on time and was carefully packed, showing great attention to detail and care. I’m very
satisfied with both the product and the service, and I’ll definitely be ordering again.

Highly recommend!

September 10, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you Sally for your wonderful review. I'll be sure to pass your positive comments on to our warehouse team.

Rated 5 out of 5 stars

Make sure you check out these amazing…

Make sure you check out these amazing prices before going anywhere else. Fabulous prices and service. Very happy customer.

September 3, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you Karl for your review.

Rated 5 out of 5 stars

Purchased Molton Brown products

Purchased Molton Brown products , very competitive price. Quick service and delivery, will definitely be using your company again.

August 8, 2025
Unprompted review
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Reply from The Courtyard Spa

Thanks for your review. We look forward to welcoming you back soon

Rated 5 out of 5 stars

The choice of products was excellent…

The choice of products was excellent (Molten Brown for me) with the best prices and a quick delivery. What's not to like?

September 1, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you for your review. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Great prices and prompt delivery

Great price on Molton Brown refills, perfectly packaged and on my doorstep really quickly!

September 16, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you PJ for your review.

Rated 5 out of 5 stars

Product arrived quickly

Product arrived quickly. My daughter was able to take it offshore with her. Thank you

September 1, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you for your review. It is much appreciated.

Rated 5 out of 5 stars

My new go-to for ordering my skincare…

My new go-to for ordering my skincare products! I use PCA Skin products which can be quite inaccessible and expensive, but ultimately nothing quite compared to this product range. Thankfully The Courtyard Spa stock a ton of their products & even cheaper than you can find them anywhere else! I had a great experience with their delivery as well, my products arrived faster than expected I believe I received them literally a day later. Will be a returning customer and highly recommend The Courtyard Spa.

September 9, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you Hannah for your glowing review. We can't wait to welcome you back

Rated 5 out of 5 stars

Competitive prices for the Davines…

Competitive prices for the Davines conditioner that I like. Arrived on time and was packaged well. Will be buying from here again.

August 29, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you Susie for your review

Rated 5 out of 5 stars

Ordered Molton brown

Ordered aftershave, delivery was fine & I also got a sample in the box, which I think always adds that extra touch so thank you

September 10, 2025
Unprompted review
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Reply from The Courtyard Spa

Thank you Steph for your lovely review.

Rated 4 out of 5 stars

My Molton brown handwash & shower gels…

My Molton brown handwash & shower gels arrived as expected. Love the firefy pink peppercorn scent & the eucalyptus. Makes my skin feel amazing. Great price

September 4, 2025
Unprompted review
The Courtyard Spa logo

Reply from The Courtyard Spa

We're so glad your happy with your order. Thank you for your review.

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