I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really w... See more
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Review summary
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A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by f... See more
Happy to update this review but as things stand, placed order, wasn’t delivered by DPD and appears to be getting returned to the sender. I’ve emailed multiple times to customer services over the last... See more
Reading the reviews now, I feel lucky that i got at least part of the order delivered in early December. One item didnt arrive and i got separate email that it was delivered, but it wasnt. Attached pr... See more
Company details
Written by the company
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Contact info
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, United Kingdom
- concierge@thecourtyardspa.store
- thecourtyardspa.store
3.3
Average
100 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 1 week
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Deliverd on time well boxed thanks
Placed quite a decent order
everything arrived well packed
and on time.
July 15, 2025
Unprompted review
Reply from The Courtyard Spa
Thank you Mick for your review.
Great prices for the Davines range
Great prices for the Davines range. It also had other products o couldn’t easily source elsewhere. Came well wrapped. Considering it was oil based products…no leaks & quick delivery.
September 3, 2025
Unprompted review
Reply from The Courtyard Spa
Thank you for your review Katy
Positive experience
Products arrived in a reasonable time frame and were priced well. Unfortunately the lid on the spray was broken, but it doesn’t affect using the it, and it had been packaged well so I think that was just a bit of bad luck. But overall I would buy from them again.
September 15, 2025
Unprompted review
Reply from The Courtyard Spa
I'm sorry to hear the lid was broken and we thank you for your positive review
PCA skin products
I've recently ordered PCA skin products and have received it promptly the next day. They offer the best price and the products were secured with bubble wraps. I will definitely order again.
August 27, 2025
Unprompted review
Reply from The Courtyard Spa
Thank you Rhoan for your review. We look forward to welcoming you back soon.
Great item and price prompt shipment…
Great item and price prompt shipment with good communication
September 12, 2025
Unprompted review
Reply from The Courtyard Spa
Thank you Derek for your review.
Positive experience
Online order received promptly, packaged neatly and well for transport, good price for item purchased, good communication. Very happy all round.
August 15, 2025
Unprompted review
Reply from The Courtyard Spa
We're pleased to hear your positive experience and we thank you for your review
Can't believe I have been cond thought…
Can't believe I have been cond thought this was molton brown site I have emailed so called concierge service no reply no order and nearly 80 out of pocket terrible site
September 2, 2025
Unprompted review
Reply from The Courtyard Spa
Hello Jackie, we are the Courtyard Spa and are only a stockist for Molton Brown. Can you please send an email to concierge@thecourtyardspa.store and I will get this looked into for you.
SCAM
Inside the box I received, a rather expensive item was missing. At its place there was an handwritten note I would have received a refund. I NEVER RECEIVED THE MONEY BACK, neither an answer to my email. First time I get scammed in this was, AVOID.
September 10, 2025
Unprompted review
Reply from The Courtyard Spa
Hello Silvia, I'm sorry that no one has replied to you, can you please send an email to concierge@thecourtyardspa.store and I will get this looked into for you.
Avoid by all cost
Avoid by all cost. I have never received ordered goods. I have tried to contact them several times- there is no phone support. Only emails. Never received response. Had to file complaint to my credit card company to retrieve my money. Checked them out on Company House website- they only registered this company about month before my purchase, so I don’t know if they are overwhelmed with orders and can’t keep up or they intend to scam people.
August 1, 2025
Unprompted review
Reply from The Courtyard Spa
Hello Magdalena, I'm sorry that no one has replied to you, can you please send an email to concierge@thecourtyardspa.store and I will get this looked into for you.
Recently bought two Molton Brown 400ML…
Recently bought two Molton Brown 400ML Re-Charge Black Pepper body wash refills pouches from this company.
Really competitive price, original products and excellent next day delivery with the products well packaged and arrived securely in perfect condition.
Will certainly purchase more products from The Courtyard Spa website.
August 4, 2025
Unprompted review
Reply from The Courtyard Spa
Thank you for your review, it is much appreciated.
Molton Brown - Coastal Cypress and Sea Fennel
I bought some discounted Molton Brown reeds and perfume with this company. I have received the items and I can confirm that the products are the real thing and the discount is very good. They arrived by DPD nicely boxed and well packed. Extremely happy with my purchase and thank you Amber for your kind responses. I hadn’t heard of the business before and could find nothing online. Having once been scammed by an online clothing store Destiny (China) I checked the location of the company (Birmingham) and looked them up as much as I could. It all seemed legitimate..The fact that it was on Shop comforted me although I now realise that there are a fair number of scam businesses on Shop as well. Shop are also incredibly hard to get in contact with if something goes wrong.
Either way, in this instance it all went very well.
August 12, 2025
Unprompted review
Reply from The Courtyard Spa
Thank you for your lovely review. I will be sure to pass your comments on to Amber and we hope to welcome you back soon.
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