A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really w... See more
Company replied
Reading the reviews now, I feel lucky that i got at least part of the order delivered in early December. One item didnt arrive and i got separate email that it was delivered, but it wasnt. Attached pr... See more
Happy to update this review but as things stand, placed order, wasn’t delivered by DPD and appears to be getting returned to the sender. I’ve emailed multiple times to customer services over the last... See more
Company details
Written by the company
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Contact info
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, United Kingdom
- concierge@thecourtyardspa.store
- thecourtyardspa.store
3.3
Average
100 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased 2 Molton Brown handwash on…
I purchased 2 Molton Brown handwash on the 15th November. I still
Haven’t received. I cannot get a response on email and there is no phone number.
Do
Not buy from here
December 1, 2025
Unprompted review
I wouldn’t bother ordering from this company.
Still haven’t heard back from you regarding my return.
November 12, 2025
Unprompted review
The customer service is horrible and I…
The customer service is horrible and I didn’t receive my products
November 12, 2025
Unprompted review
Great service
Items were perfect, packaged beautifully and delivered quickly. Would definitely purchase from here again
October 30, 2025
Unprompted review
Amazing products available at great…
Amazing products available at great prices.
November 18, 2025
Unprompted review
Quick delivery of product and great…
Quick delivery of product and great price
November 7, 2025
Unprompted review
Terrible customer service & theft
Terrible customer service. Ordered a product in 19.09.25 and paid for next day delivery. Have since emailed on 25.09.25, 29.09.25, 28.10.25 & 03.11.25 and not once have I received a response.
I can also see that they are flooding their trust pilot with positive false reviews to hide the true negative ones.
Would appreciate my money back
September 19, 2025
Unprompted review
Skincare
Ordered from the Rosalique skincare range and was very pleased with both the product and the price. Prompt delivery and well packaged
October 1, 2025
Unprompted review
Excellent value for money
Thank goodness I received an email from the courtyard spa as I immediately put in another order. My last order, I gave away as gifts and everyone was so pleased with them. This order is for myself and hubby, a little treat before Xmas.
November 13, 2025
Unprompted review
Nice easy experience
Nice easy experience, delivered on time and as expected.
November 4, 2025
Unprompted review
Amazing deal!
It is an absolutely brilliant price and it came really quickly. It is packaged beautifully. I would definitely recommend it!
November 12, 2025
Unprompted review
Great service
I ordered Molton Brown handwash for Christmas gifts.
Delivery was delayed through no fault of the Courtyard Spa team and I received a reassuring email.
Sure enough the order arrived today in perfect condition!
Thank you .
November 12, 2025
Unprompted review
Milton Brown handwash refills.
I ordered Molton Brown handwash refill. It arrived as expected. I love the product and the fact that its refills give me the opportunity to use less plastic.
September 11, 2025
Unprompted review
Molton brown gift set
I ordered a gift set as it was the best price I had found anywhere. I was slightly wary, as I'd never heard of the business, but it arrived yesterday and is perfect. There was a slight delay in delivery and the communication from customer service was great and very reassuring. I wouldn't hesitate to use again.
November 11, 2025
Unprompted review
Recommended
A great business with a lovely product range and great offers to match. I would definitely recommend.
November 11, 2025
Unprompted review
A newish website with great products at…
A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by far the cheapest place, so I didn’t mind the delay. Hope when they are more settled and have ironed out any teething problems, shipping will be quicker!
November 11, 2025
Unprompted review
Great products and prices
Great products and prices. Top communication re delivery. Happily recommend this site
November 2, 2025
Unprompted review
Great price and service
Ordered Davies shampoo and conditioner set which was very reasonably priced. Was delivered promptly with no issues.
Some indifferent reviews posted but my personal experience was all good 👍
October 3, 2025
Unprompted review
Great priced
The prices were the best I could find online.
Delivery was quick
Website east to navigate
Only reason not given five stars is the head on the moisturiser top was broken. I can still use it so didnt bother contacting as dont have enough time for that x
Would def use again though
November 1, 2025
Unprompted review
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