I'm completely new client. Came from Ukraine having experience with related app in Ukraine - mono Bank. So far pretty positive experience. As less interactions with real people as possible. But whe... See more
Company replied
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Guys,read review before.You open the account send all required paperwork and they ask for more.Driving license wasn't sufficient,they need proof of address and another id document.If you refused cred... See more
Company replied
** STILL WAITING NO UPDATES *** NOW OVER A MONTH NO UPDATE SUPPORT DON’T KNOW WHAT IS GOING ON Advised eligible on the 19th Sept however credit account remains at bear with us making tweaks ever since... See more
Company replied
What can I say, 1 star is 5 stars too many. Impossible to use product, statments contain charges being added and taken off many times and the helpdesk staff do not understand anything, logged on t... See more
Company replied
Company details
Written by the company
A challenger in the UK credit market. It combines credit card, the features of a neobank and e-money account. Join the credit revolution! Our mission is to make the experience of getting a credit simple, fast and convenient without unnecessary bureaucracy. Therefore, we’ve developed an app that you’ll want to use every day thanks to affordable credit conditions, smart features and cashless payments. All in one app. We look at eligibility for credit individually, and use Open Banking to make things easy - no need to send in bank statements or answer lots of questions to apply.
Contact info
Nightingale House, 46-48 East Street, KT17 1HQ, Epsom, United Kingdom
- support@thecreditthing.com
- thecreditthing.com
Had a problem with my card
Had a problem with my card - someone tried using it which wasn’t me - contacted the text chat service and this was resolved straight away and a new card issued - couldn’t have asked for better service - 5 star customer service - would recommend
July 8, 2022
Unprompted review
Reply from The Credit Thing
Hello Mark! Thank you for your feedback. We are happy we could resolve your issue fast and convenient for you. If you have any questions - we are always here for you!
It takes your info and says that not…
It takes your info and says that not eligible.
July 8, 2022
Unprompted review
Reply from The Credit Thing
Hi Tara! Unfortunately, at this current time, we are unable to offer you any kind of lending based on the information provided to us from our credit reference agency. You may wish to check your credit score, using a range of different free credit scoring websites/applications on the market.
Once you see your credit score improving, you can try and reapply, and hopefully we will be able to help you.
Not to bad good so far I think it’s the…
Not to bad good so far I think it’s the best credit card I’ve had
July 8, 2022
Reply from The Credit Thing
Hi Tanya! Thanks for taking your time and leaving us a review! We are working to provide the best product for our customers!
Fast and accurate support service
Fast and accurate support service, believe me, there is something to contact)
July 7, 2022
Unprompted review
Reply from The Credit Thing
Hi Vova! We are very glad to hear about your positive experience. Thank you for being our customer!
Why are you still reading this, apply NOW!!!!!
What a wonderful and easy process in application for the card.
It was even easier to use it and manage repayments via my phone.
I would whole heartily recommend them.
Why are you still reading this, apply NOW!!!!!
July 4, 2022
Reply from The Credit Thing
Hello! Thank you so much for finding the time to leave us a review. We highly appreciate your feedback! 😼❤️
Reply from The Credit Thing
Hello Darren! Thanks for your five-start review. We are glad to hear that you are happy with The Credit Thing. :)
Reply from The Credit Thing
Hi Marcio! Thank you for your feedback. We do appreciate it!
I had a trouble with payment because…
I had a trouble with payment because eshop platform had some bug, sometimes it happens. But this how I faced the best Supporting Clients Service. Quick, polite and finally very helpful! So even if You have any issues with payments they would help You.
July 1, 2022
Unprompted review
Reply from The Credit Thing
Hello Daria! Thank you for your five-star review. We are glad that we could help you. If you need anything - we are here for you!
Easy to install, great support
Very easy to install and use. Fantastic and fast support team. The fastest credits ever which is very useful for Ukrainians who arrived to UK because of the war. I love this product. You can get 10 pounds immediately after using the link. Will share,if you ask:)
July 1, 2022
Unprompted review
Reply from The Credit Thing
Hi Yulia! We are happy that we can help those who need it the most! Keep sharing your referral link with friends, let's make our marvellous community wider 😼
It s one of the best online banking…
It s one of the best online banking app. Easy to use, customer service answers instantly, solved every query i ve had, changed whatever i needed. I love it
July 1, 2022
Unprompted review
Reply from The Credit Thing
Hello Albert! Thank you so much for your kind words! We love you too. 😼❤️
User friendly interface
User friendly interface. Transparent about transactions. Lower interest comparing with other companies. Prompt response from customer service team. I hope they increase my credit limit so that I can close my other credit card account. Thank you The Credit Thing🙏🏽
June 28, 2022
Reply from The Credit Thing
Hi Zubair! Thank you for choosing The Credit Thing. We do appreciate your participation in building the great product!
Definitely recommend to everyone
I had a very good experience with using chat support. They helped me with my request so quickly! I was pleasantly surprised! Also The Credit Thing is very convenient and easy to use. Definitely recommend to everyone x
June 27, 2022
Unprompted review
Reply from The Credit Thing
Hello Viktoria! Thank you so much for your kind words! You inspire us to move mountains! 😼❤️
excellent technical support
June 27, 2022
Unprompted review
Reply from The Credit Thing
Hi! Thank you for your five-star review. We are very glad that you are happy with our support!
service of the highest level
service of the highest level. responded very quickly to my problem
June 27, 2022
Unprompted review
Reply from The Credit Thing
Hi Oleksii! We are very pleased to hear that because providing our customers with the best service - is one of our main priorities. If you need anything - we are here to help!
5 star
Really easy to use, sits in the back ground until needed and no unnecessary contact or offers.. love it
June 27, 2022
Reply from The Credit Thing
Hi Natalie. Thank you for your five-star review! If you need anything - just let us know. We are always here for you.
It’s a excellent account with a…
It’s a excellent account with a excellent customer service
June 27, 2022
Reply from The Credit Thing
Hi Mr Ramsey. We value our customers the most, they deserve the best service possible. 😼❤️
Great app money transferred fast when…
Great app money transferred fast when you need it easy to pay in or take out .
June 27, 2022
Reply from The Credit Thing
Hello Nicholas! Thank you for finding the time to leave the review. We do appreciate your feedback!
Thank you for your excellent service
June 27, 2022
Unprompted review
Reply from The Credit Thing
Hi Yuliya! We appreciate your feedback. Thank you for being our customer!
Reply from The Credit Thing
Hi Mouhamad! Thank you very much for your feedback! We are really happy you're enjoying the app!
It’s easy to open an account here
It’s easy to open an account here, it takes a minimum time and energy) I used to using monobank in Ukraine and anywhere I need, it’s convenient and user friendly, that’s why I’ve chosen the same kind of service in UK. I hope it will be possible to have a plastic card soon:)
June 25, 2022
Unprompted review
Reply from The Credit Thing
Hi Olena! We are very happy to have you on board with us. We're all about providing the best service to our customers, and you inspire and motivate us!☺️❤️
As for the plastic card issue, we are already working on it. Stay tuned!
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