The Dress Cleaning Company Reviews 

38
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I had my wedding dress cleaned twice by dress cleaning co. Customer service was excellent I had a slight issue with dpd that was not the businesses fault however Kelly was excellent and made my experi... See more

Rated 5 out of 5 stars

What a fantastic service, from providing the quote to receiving my dress back & checking all was well after - professional yet caring throughout - thankyou My dress was cleaned to look like new aga... See more

Rated 5 out of 5 stars

My daughter was married in her grandmother’s 1963 wedding dress in July. We wanted a company who we hoped would be able to remove the yellow stains and clean it. Caitlin and team did a fantastic job... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish. Very friendly and efficient staff, always kept me in the loop. Not only was my daughter’s prom dress cleaned (professional spot clean only) they supplied photo... See more

Company details

  1. Bridal Shop
  2. Dry Cleaner
  3. Wedding Service

Written by the company

The Dress Cleaning Company is a highly regarded specialist in wedding dress cleaning and preservation, based in Kilmarnock, East Ayrshire, Scotland. With over 30 years of experience in the bridal industry, the company has earned a strong reputation for its expert care and meticulous attention to detail. Whether it’s a delicate lace gown, a vintage bridal dress, or a modern designer piece, The Dress Cleaning Company offers professional services that ensure cherished garments are cleaned, restored, and preserved to the highest standard. The company provides a comprehensive range of services, including the cleaning and preservation of wedding dresses, veils, bridesmaid dresses, flower girl dresses, kilts, mother-of-the-bride/groom outfits, prom dresses, and even christening gowns. Each item is handled with the utmost care and is returned beautifully packaged in acid-free, pH-neutral tissue with an option to add on a preservation box, preventing discolouration and fabric deterioration over time. A key part of our service is carrying out minor repairs during the cleaning and preservation process. This can include fixing loose beads, securing hems, replacing missing buttons, or reinforcing delicate areas of fabric. These repairs are performed by skilled professionals to ensure that the garment is returned not only clean, but also in excellent condition, ready to be treasured or even worn again in the future. Customers can order services online and use a fully insured courier for nationwide collection and delivery. To ensure a smooth and secure experience, The Dress Cleaning Company uses a fully insured, trackable DPD courier service. Garments are collected directly from the customer’s doorstep on a date that suits them, providing complete flexibility and peace of mind. Each parcel can be tracked throughout its journey, from collection to return, allowing customers to feel confident that their cherished garments are in safe hands. The process is simple and convenient, from receiving a postage pack to having the cleaned and preserved garment returned, ready for long-term storage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

38 reviews

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4.8

All reviews

(38)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding wedding gown cleaning service

From the first contact to receiving the cleaned and repaired gown and veil in the keepsake box, the service provided has been outstanding.
We are beyond delighted with the restored dress, beautifully packaged with a personalised message on the box lid. Would recommend highly to anyone looking for a professional bridal gown cleaning service.

November 26, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thanks so much for your wonderful feedback - we’re delighted to hear it! We're so glad you loved our service.

Rated 5 out of 5 stars

Miracle Workers work here

Amazing company. Very attentive, considerate and truly care for their customers. My wedding Dress was in a terrible state and I really did not think they would be able to save it. What was returned to me was an item that looked brand new although over 52 years old and stored in its original box. Sadly I was unaware the original box was no longer fit for purpose. My dress is now in a perfect, beautiful and safe box. Simply perfect in every way. Huge thank you’s to the whole team. You are all simply AMAZING

November 18, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thank you for your lovely words and for entrusting us with your wedding dress! It was a joy to work on for you. Thank you!

Rated 5 out of 5 stars

Superb customer service, superb quality of work

Can't rate these people highly enough. Friendly, personable service, they were really helpful even when I caused faff and hassle for them - brilliant customer service all round, plus they did a really great job on my kilt, that looks brand new again. Massively impressed, would highly recommend.

October 29, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thanks for your kind review and for choosing us to care for your kilt. It means so much to us!

Rated 5 out of 5 stars

I really recommend this service for…

I really recommend this service for cleaning your wedding dress. I was a bit nervous about getting mine cleaned because it was silk and so special to me. The dress cleaning company were just perfect, pick up and delivery of the dress was easy and the emails and photos they share throughout the process made me feel reassured. They made my dress look.beautifup and managed to get out some stubborn stains! Its a great service

September 9, 2025
Unprompted review
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Reply from The Dress Cleaning Company

We truly appreciate your feedback and the trust you placed in us with your wedding dress. Thank you!

Rated 5 out of 5 stars

Vintage wedding dress clean

My daughter was married in her grandmother’s 1963 wedding dress in July. We wanted a company who we hoped would be able to remove the yellow stains and clean it. Caitlin and team did a fantastic job, their expert care and attention to detail ensured that the staining was removed completely. They made the whole process so easy and simple, even arranging collection and return. The wedding day was wet and so had no hesitation asking them to clean the dress and dirty hem. Brilliant service!

September 12, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thanks so much for your lovely review and for choosing us to clean and care for such an important garment. We're so glad you love it!

Rated 5 out of 5 stars

Cleaning of 100+year old christening gown

I have just received my grans christening gown back and I am blown away by how beautiful it looks after being cleaned. Caitlin and her team have taken such care of this for me. The service they provide is second to none and kept me informed each step of the way. I was nervous initially with something so precious as I found the information via an online search, not via a personal recommendation, but after speaking to Caitlin I was reassured of the service they provided and the limitations of handling such a delicate fabric.
I would recommend The Dress Cleaning Company for the cleaning of any precious and / or wedding gowns.

September 11, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thank you so much for your lovely feedback and for trusting us with your Gran's lovely Christening gown. We really appreciate it!

Rated 5 out of 5 stars

Turned my old kit into a new one again

I have just received my kilt back from The Dress Cleaning Company and I am delighted with what they have done. It looks like it was when new on the day of my wedding over 33 years ago and I didn't think it would ever look that good again. The communications were great and their work was fantastic. Thoroughly recommend them for the excellent quality of their work,

September 11, 2025
Unprompted review
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Reply from The Dress Cleaning Company

We’re very thankful for your kind feedback and for trusting us with your kilt. Thanks so much!

Rated 5 out of 5 stars

Fantastic service

What a fantastic website/ service.
I was looking for someone to trust with my special wedding dress, ordering the service was easy, I chose the Diamond cleaning and box package.
I made a mistake and was refunded within a day of emailing. The courier service was easy to use and very prompt.
Throughout the process communication from the girls was excellent and they reassured me my dress was in capable hands. I received updates on timings and pictures of the finished dress. The dress was received back in exactly 4 weeks from being sent all boxed and looking beautiful, so I can treasure it forever- worth every single penny.
Thank you girls for looking after and commenting on my beautiful dress and for doing such an amazing job.
Would highly recommend 🤗

August 27, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thank you for your kind feedback and for trusting us with your dress. We’re so pleased you loved our service!

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!

Caitlin and the team at The Dress Cleaning Company were absolutely amazing from start to finish. I had my wedding dress cleaned with them, and the service was flawless throughout. They were friendly, professional, and treated my dress with such care and attention. When it came back, it looked absolutely perfect — like new again! I’m so grateful to have found a team I could fully trust with something so special. I wouldn’t hesitate to recommend The Dress Cleaning Company to any bride looking for expert care and exceptional service.

Heiman x

July 31, 2025
Unprompted review
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Reply from The Dress Cleaning Company

We really appreciate your lovely review and for entrusting us with something so special as your wedding dress. Thank you!

Rated 5 out of 5 stars

I can highly recommend this company28

I can highly recommend this company. My daughter’s wedding dress was in a very sorry state after having many spillages on it then being stored in a bin liner for a week it turned mouldy .
The dress arrived back yesterday looking stunning . It’s clean and packaged beautifully.
The collection and delivery process was simple and efficient.
Caitlin was extremely helpful
An all round great service
Thank you

July 29, 2025
Unprompted review
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Reply from The Dress Cleaning Company

Thanks so much for your wonderful feedback and for letting us take care of your daughter's wedding dress!

Rated 5 out of 5 stars

Mums wedding dress

I wanted to get my mums 60 year old wedding dress cleaned and was delighted with the whole service from the dress cleaning company ..the results were amazing and Caitlin provided me with updates throughout the whole process …I would highly recommend this company 🥰

May 7, 2025
Unprompted review
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Reply from The Dress Cleaning Company

We’re so grateful for your lovely feedback and for choosing us to care for your Mum's wedding dress. Thank you so much!

Rated 5 out of 5 stars

This full experience has been… AMAZING!

This full experience has been absolutely amazing from start to finish. My dress looks brand new again!

I can’t thank the team enough and I would recommend this company to everyone. The customer experience and all the little touches are second to none.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service 🤍

Couldn’t have asked for a better service!

My dress was a total mess after my wedding with every stain possible and now it’s beautifully cleaned, packaged and perfect as ever 🥹🤍

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had my mums wedding dress cleaned and boxed (from 1986) as a surprise gift for her. It turned out amazing and she was absolutely thrilled with it. Can’t thank the team enough for their service!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend this dress cleaning company!

Extremely happy with the job this company did cleaning my dress. Would highly recommend!

June 9, 2025
Unprompted review
The Dress Cleaning Company logo

Reply from The Dress Cleaning Company

Thank you so much for your lovely feedback and for trusting us with your wedding dress. It truly means a lot to us!

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