Theegyptiancotton Reviews 

Outstanding Customer service.
So as a sain person spending their money 💰I checked this company wasn't a Scam before ordering...
All I can say is that the bad reviews are obviously from people you just can't please and the company replied professionally offering solutions.

My experience was I placed my order of the teddy duvet for my son OBI omg he loves the soft teddybear feel and it comes in its own little holdall /sack which his teddy lives in.

My second order was the full bedroom set of Tessella in the black but ordered the throw in charcoal thinking it would look nice ...
I got a call from Mo that day checking I hadn't miss ordered, he offered some advice and I have to admit his choice was better.

For me as a hospitality director i am ubber critical of BAD service this WAS GENUINE GREAT CUSTOMER SERVICE, in my job I experience people everyday who are professional complainers sadly they want something for nothing
( sadly the society we live in)
This maybe a NEW START UP company from a home Or a HUGE Corporate who knows 🤔but what I do know is that I have received....
Amazing customer service
Great Quality items
Awesome Value for money.

Hermes are a different company.... bear this in mind when writing ✍shameful reviews of Egyptian Cotton who are doing their best in a tuff crazy covid19 climate.

I will be recommending this company

I have been looking for this company since yesterday so i could write a review. Im calling trading standards in the morning. Where do i start. 10th april i placed my order for 84 pound thinking i found a bargain i actually went on to dunelm and dont know how and why i got diverted to this sham company.ordered a duvet set and the throw to match and a mattress protector. I thought i would of received my order days ago as the money came out quick time. Checked my email stating hermes have my parcel but its delayed with no further updates so i tried to contact hermes through tracking with no luck. This company know you cant call hermes so i dont know if theres a scam going on with both companies. Anyway yesterday monday 19th april 2021 after 5pm me and my little daughter was on the tram and i receive a call from a mobile number a man called mo, first of all his english and accent are terrible pure shouting on my phone as he was trying to push the blame on me stating its not his fault or the company that i havent received my item, the fact he was shouting down my phone and im on the tram was embarrassing most people were looking at me disgusted that someone is calling me being so disrespectful. I ended up ending the call as my daughter was getting very upset. About 10 to 15mins after whilst i was in a shop i received another phone call from another mobile number. This time a woman i dont know what nationality these two people are but they are very rude unprofessional and i really dont know if this is a legit company. Anyway i told the woman i only want to speak to a manager which she said she was so i told her what happened. Previous before she called i had emailed customer service to complain and told them keep there stuff i just want my money back but had received so much abuse by mo on the phone. This alleged manager apologised at first stating mo had a bad but she was sorry blah blah. Because i emailed the company stating i would be leaving a review about staff and would be telling the truth about this company she totally switched and told me im being hostile so i told her straight just want my money refunded dont want nothing off them. I received a email after ending the call stating i was rude to them and they tried to help, then i received several more emails asking why am i going to leave a bad review then the final email threatening me stating if i do end up receiving the parcel that has magically not been delivered if i keep products they will call police. Never used any company like this i wish i could upload all the emails so everyone can see. Ive sent them a email back go to the police but i may go tomorrow and show them the threatening email from this company. After reading many reviews i saw someone write this place might be on a housing estate and they may drive to see the owner. After the disrespect and the fact i have not received my refund or the item the same thought crossed my mind.!!!! Definitely contacting the police and trading standards first thing in the morning. Today is the 21st april 2021 and i will keep updating my review until something is done about this company. As everyone can see this is not a professional response from a company manager or staff who have tried to help. As of today i still havent received no goods or my refund. I have been to the police and contacted trading standards who are investigating so i will update once i get this resolved. Please investigate and read all reviews regarding this company and dont buy anything!!!!!!!!! I will be putting up all proof over social media scam company.check the website it stated this company been in buisness over 30 years but who ever responded to my review has stated this is a new company whatever.!!!!!!

I ordered the mattress topper. Had a bit of trouble with the delivery however it was the couriers folt (HERMS!!) Not Egyptian cottons. I rang them and told them i hadn't received my order i spoke to a man called MO who was fantastic and reassured me that he was going to sort it! He stayed in constant with me throughout the process and even sent a free towel to compensate for the inconvenience wich im so pleased with as its lovely 😍 even though i had a bit of a mess around i will definitely be ordering again as there products are top Quality many thanks again MO ! Your a fantastic Attribute to this company 👏🏻.

I was renovating my room and my whole house and i stumbled across this website, i recently moved to birmingham, so i just wanted to get the idea of renovating done with. i wanted my room to have a chic style. and i was looking at towels clocks and all sorts i found bali bed sheets and they looked so good as described, so i ordered it and payed for the delivery for it to come on saturday, i got a whatsapp message saying it has been out of stock but they sent me the same duvet set in a different colour i absoloutely loved it😍it was better than my first choice! the man himself had excellent customer service and did send a free towel, when i got my bed sheets they were so beautiful! just as described but even better in real life i loved the brilliant colour choice 100 percent recommend and will be buying in the future again thank you guys once again :))

Hi, I ordered duvet set that should be cotton, but received polyester one. I tried to message the, not respond, even the email is not found.

Same here ordered a heap of Towels after a week they arrived, I was on my way out & thought to myself, I’ve been done over no way is there the amount of towels I ordered . It was a few days before I opened the parcel & the white set you could spit through them, or the polite term hold up to window & see through them. I emailed for return & got a phone call off Mohammed asking me if I d prefer to exchange & they’d send a couple of samples of 750gsm thickness towels,there thickest of which they did. I wasn’t sure so Ordered a hand towel from M&S, when it come it was 650gms & compared to TECC it was approx same thickness or slightly more so as TECC 750 gsm.
I have also asked for a return label many times, without it coming to fruition. I too never received any thing in parcel to return or sent a confirmation email on ordering. I’ve been very careful not to unpack towels as they won’t give refund if not folded same along with many other rules to avoid giving a refund 🙄.
Anyway glad I paid via paypal & now show PP these reviews & proof these scammers don’t provide a return label or can I find an address to return them too.
Update in answer to reply. 3/4/21
There is no address to return in PayPal resolution centre!! Bluffing!
I went through PayPal as I know I’ll get my money back & now as in other reviews, I’m having same problems problems ie inferior goods, no order number or conformation email or package invoice I’m glad I did .
Bunch of scammers

Abosolute scam.
The item received is something you might get at a market stall.
The duvet set is poorly made and is nothing like the photos displayed on their website.
The website is completely misleading.
There was no response from them regarding a return slip as the package received did not contain one and their policy requires that you must have one prior to posting back.
We attempted to contact them via their online form, via their listed contact email & also the invoice email.
We received no response.

Utterly ashamed we fell for such a ridiculous scam.

Avoid at all costs.
The business looks to be run out of a small housing estate and the thought of driving to see the owner had crossed my mind.

Please do not order from this website as they false advertise. I ordered a Duvet set and it came and its completely different to the picture on the website. Emailed customer services with pictures and they told me that it was the correct duvet set. I am completely shocked at how they can do that especially how expensive they are. AVOID
Shame I can't attach photos just to show you how different the bedding I received to what I actually ordered.