The Floor Room Reviews 751

No communication after deposit.
In Lewis’s we got different information.

Good visit from Sarah. Helpful advice given and done in a pleasant and professional way. Prompt response by email following her visit.

Rosie took us through all options and helped us narrow things down, get a broad estimate of cost and booked us in for an on site visit. Very easy to deal with

Very pleased with the carpet, fitting service and customer service and lead time

Winnie was very helpful, she really helped us decide what to choose and explained thoroughly all the options and we were confident to raise an order. John lewis in Bristol

I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very sound advice and the various pros and cons regarding different types of carpets. She also was very accommodating with my ever changing schedule.
The carpet is lovely, just right and i'm thrilled with it. The fitters were also excellent, highly professional and quick. 5* all around

We went ahead with the floor room because they have a showroom in John Lewis and we thought there’s a baseline of customer care, service, and professionalism. However, it was apparent from the start that we are dealing with unorganised staff with minimal care and attention for their customers. Since May, they have been using “IT system being hacked” as excuses for not replying to any enquiries, the only way we can get hold of them was to physically go to their John Lewis shop floor. But even with more than 5 plus personal visits, our issues were not resolved. They are not willing to make an effort to solve customers’ issues alternately, simple things such as give a call to the warehouse to follow up. The fitting day we were given were more than a month ago, wrong items were sent, and to this day we are still living with incomplete floors. The surveying process was inaccurate and we were left with excesses of some materials, and none of the others. Worst of all, our builder had to rush to rescue the day by helping to make good of the floor right before the carpet installation, which caused a delay in our overall project. The surveyor failed to notice and communicate these issues to the fitters, and the fitters were left in their own devices to deal with the customers. We were not offered any discount, or compensation for the inconveniences and stress that it has caused us. At this point, we might be looking at Aug for this nightmare to be over. We would have been a lot better off to just find a fitter ourselves on check a trade, which is pretty much all this company does really badly anyways.

The young lady on the floor room could not have been more helpful with my queries before I order a new flooring. Thank you JL Trafford Centre

I have already reviewed the initial ordering of the carpet. The fitting went well. Barry has fitted 4 carpets for us over the past few years and all have been superbly fitted. He and his colleagues are prompt and courteous.Furniture was moved without any fuss and replaced in the original place.
Jordan outlined and arranged the date of fitting with Barry and it was painless.

A very knowledgeable support offered with kindness and attention to our preferences and needs

The gentleman who served me was very knowledgeable and helpful. It was a pleasure to deal with him.

Functionality of website not very smooth

Excellent help and excellent customer service, the shop was so easy to navigate with the free samples at hand , I would highly recommend. Freddie was brilliant.

Quick and excellent customer service

Quick service

Paid for the carpets and later on received the email that the link expired. Money has been deducted from the account. Several phone calls , when call the office back nobody knows who called.

We had very good service and have already received 1 of our samples.

Very helpful and polite.

We had Alex visit our home to take floor measures and consult on LVT options; he did a fantastic job at explaining the various suppliers and timelines; and was very accommodating of our special requests for different quote options. The quotes came through really swiftly. Great overall customer service!