There is no care for customers no service - I purchased biscuits in store and upon opening them later that day. They 'soft' and had a ghastly taste to them. Upon realising that the packaging hadn't b... See more
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See what reviewers are saying
Popped into the floor room at John Lewis Southampton and we were pleasantly surprised. The staff are lovely and welcoming, specifically Jess who talked us through all our options and was very knowledg... See more
Company replied
I called in the shop to enquire about having a new floor installed in my home, next day a charming gentleman rang me to let me know the approximate time he’d arrive, immediately informed me as to what... See more
Company replied
I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very s... See more
Company replied
Company details
- Flooring Store
- Carpet Store
- Decoration and Interior Design Store
- Home Improvement Store
- Wood and Laminate Flooring Supplier
- Wood Floor Installation Service
About The Floor Room
Written by the company
We believe that every dream home starts with the perfect floor.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
Contact info
Nestware House, Purfleet Bypass, Purfleet, Essex, RM191TT, Essex, United Kingdom
- 0330 390 4125
- help@thefloorroom.co.uk
- thefloorroom.co.uk
4.2
Great
751 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
User friendly website
July 5, 2024
Reply from The Floor Room
Hi Jacqueline, thanks for the great feedback, we're always trying to improve our user experience online. We hope you found what you needed. Don't forget, we offer a free In Home Consultation too.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Deborah, thank you for taking the time to leave our Kingston team 5 stars. They will be very happy that you found them so helpful.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Sarah, how lovely to receive such a nice comment for our team in Edinburgh. Thank you for the 5 star review.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Good morning, thank you for taking the time to leave a 5 star review for our team in Southampton. It's always great to hear how well out teams do.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
New bedroom floor
The range of products and the technical advise from Edmund were really helpful in choosing a new floor for our bedroom. The service, flexibility and craftsmanship of the fitter Darryl Oxton was excellent. The end result has transformed the room.
July 3, 2024
Unprompted review
Reply from The Floor Room
Hi Barry, thank you for taking the time to leave such a nice review for Darryl and the team in Cribbs Causeway. It's great to hear you are happy with your new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Lady who served was exceptionally…
Lady who served was exceptionally knowledgeable in every product. She gave us the pros and cons based on our requirements. Made us feel comfortable and no hard sale. She listened to our requirements and showed us products based on this. She is asset to company. Weldone young lady. 5* in all aspects and cannot fault you in anything. Very happy customer.
July 3, 2024
Reply from The Floor Room
Good morning; what a lovely review for our team in Nottingham. We pride ourselves on our staff and their knowledge so it's great to hear this. We hope you found what you were looking for.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Just popped in to look around and
Just popped in to look around and
a gentleman came over, he asked if we needed help, told him we were just looking he told us any questions just ask and left us to it. We had questions so went back to him, he was extremely helpful and polite and we will be going back. Thank you Sean
July 1, 2024
Unprompted review
Reply from The Floor Room
Good morning; thank you for taking the time to leave a lovely review for Sean in Horsham. We hope to see you again soon.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great advice given and friendly and…
Great advice given and friendly and efficient service.
July 3, 2024
Reply from The Floor Room
Hi Vee, we're thrilled to hear that the team in Cribbs Causeway did so well, we hope you found the perfect flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Available information including sales…
Available information including sales person availability
July 2, 2024
Reply from The Floor Room
Hi Derek, thank you for taking the time to leave us a positive review, we hope you found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Happy experience
Top service, from first casual drop-in-for-a-browse at John Lewis to the estimator and fitters. Unsure what to go for - wood, sisal, carpet etc - my many questions were answered thoughtfully over the next few weeks. On colour, texture, material, underlay etc, Sakshi offered just the sort of help and advice you hope for with a big purchase, and she was clearly knowledgeable about interior design. Very happy with the new flooring.
April 17, 2024
Unprompted review
Reply from The Floor Room
Hi Clare, this is so good to hear, thank you for taking the time to tell us what a great experience you had with the team in Edinburgh, particularly Sakshi.
We hope you go on to place your order and will be equally as happy with your new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Linda, thank you for taking the time to leave us 5 stars, it's great to hear the team in Kingston did such a good job.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great Service from Davied in Floor Room, Reading
Davied has been very helpful in helping me choose replacement bedroom carpets for my Shinfield house - his experience as an interior designer is very obvious. Today I was visited for the free measuring service by an extremely personable chap and having narrowed my choice of carpet down to two, look forward to making a decision and placing an order without delay. Thanks again!
July 2, 2024
Unprompted review
Reply from The Floor Room
Hi Andrew, thank you for taking the time to tell us how well the Reading team did; this is exactly the type of feedback we love to hear.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Clear, informative and helpful
I had an excellent experience working with Mea on my flat's flooring project. She was incredibly clear, informative, and helpful throughout the entire process. Her expertise and attention to detail ensured a smooth and successful installation. I highly recommend Mea for any flooring needs!
June 18, 2024
Unprompted review
Reply from The Floor Room
Hi Luca, we're so pleased to hear how happy you are with the service you received from Mea in our Horsham branch. Thank you for taking the time to tell us.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Excellent customer service
Very impressed with the customer service from Mea at the Floor room in Horsham.
Never an easy topic to fully understand however Mea guided us through the process with excellent knowledge making it so much easier and answering all our questions simply and directly.
A pleasure to deal with such a professional member of the team.
June 28, 2024
Unprompted review
Reply from The Floor Room
Hi Julie, Mea will be delighted to hear she did so well. We hope you found your perfect flooring and thank you for taking the time to tell us about your experience.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Kudos to Sean
We visited the Horsham branch to enquire about replacing our stair carpet.
The chap who served us was extremely knowledgeable and even though we wasn’t in a position to make a decision on the day, Sean still gave us great customer service.
Kudos to Sean, thank you!
July 1, 2024
Unprompted review
Reply from The Floor Room
Hi Ryan, thank you for leaving 5 stars, it's great to hear Sean did such a great job. Hopefully you'll be back to order your new flooring soon.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Sean was a pleasure to speak to and…
Sean was a pleasure to speak to and sorted everything out for us wonderfully
June 7, 2024
Unprompted review
Reply from The Floor Room
Hi Katherine, this is great to hear, Sean will be pleased to hear that you were so happy with the service he provided. Thank you for taking the time to tell us about it.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Sean was extremely helpful and…
Sean was extremely helpful and courteous and went above and beyond to accommodate us.
June 8, 2024
Unprompted review
Reply from The Floor Room
Hi Rachel, thank you for your great review. We're thrilled to hear how well Sean did and hope you found what you were looking for.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Credit where credit is due…we met a…
Credit where credit is due…we met a really helpful young lady end of last week in the Floor room concession in John Lewis. Her name was mea, she was so helpful knowledgeable and went the extra mile for information we wanted. When our renovations have finished we will be back to see her. Note to management she’s a big asset dont lose her …. Thank you Mea
June 7, 2024
Unprompted review
Reply from The Floor Room
Hi Lisa. that's great to hear, I'm sure Mea will be thrilled that you were so impressed with the service she provided. I hope you found the perfect flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Excellent customer service
Excellent customer service, Sean was really helpful, thank you!
June 5, 2024
Unprompted review
Reply from The Floor Room
Hi Racheal, thank you for taking the time to leave us a great review, Sean will be very pleased he did so well.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Went in to the store and I was made to…
Went in to the store and I was made to feel right at home. Staff knew there stuff and all in all way a really good experience. Will 100% be back to do business with them. Well done team!
July 1, 2024
Unprompted review
Reply from The Floor Room
Good morning, thank you for your great review, the team in Horsham will be pleased to hear they did so well.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
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