There is no care for customers no service - I purchased biscuits in store and upon opening them later that day. They 'soft' and had a ghastly taste to them. Upon realising that the packaging hadn't b... See more
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Popped into the floor room at John Lewis Southampton and we were pleasantly surprised. The staff are lovely and welcoming, specifically Jess who talked us through all our options and was very knowledg... See more
Company replied
I called in the shop to enquire about having a new floor installed in my home, next day a charming gentleman rang me to let me know the approximate time he’d arrive, immediately informed me as to what... See more
Company replied
I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very s... See more
Company replied
Company details
- Flooring Store
- Carpet Store
- Decoration and Interior Design Store
- Home Improvement Store
- Wood and Laminate Flooring Supplier
- Wood Floor Installation Service
About The Floor Room
Written by the company
We believe that every dream home starts with the perfect floor.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
Contact info
Nestware House, Purfleet Bypass, Purfleet, Essex, RM191TT, Essex, United Kingdom
- 0330 390 4125
- help@thefloorroom.co.uk
- thefloorroom.co.uk
4.2
Great
751 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I have recently moved so am looking to…
I have recently moved so am looking to update the house. I spoke with Mea in store and she was super helpful and knew her stuff. I have come away with knowledge and gorgeous new flooring.
July 1, 2024
Unprompted review
Reply from The Floor Room
Good morning, thank you for taking the time to leave 5 stars, I'm sure Mea will be very pleased to hear she did so well.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Fazila - very helpful at JL flagship store
Went into JL flagship store in Oxford Street in May this year. Looking for new lounge carpet, Fazila in The Floor Room was extremely helpful. Great customer service.
May 13, 2024
Unprompted review
Reply from The Floor Room
Hi Jessica, we're so pleased that the team and Fazila looked after you so well. We hope you found what you needed.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great service from Jess at The Floor Room
Visited the Floor Room in Southampton yesterday to look at carpets for my new flat and would like to say how impressed I was with both the store and the customer service, especially Jess who had an impressive depth of knowledge about the products and patiently answered all my questions without any pressure to buy. I now know exactly what I want and will definitely be coming back to The Floor Room when the time comes. Thanks Jess!
June 29, 2024
Unprompted review
Reply from The Floor Room
Hi Mark, that's so good to hear, the team including Jess in Southampton, will be thrilled you took the time to leave us 5 stars and tell us about your experience.
We look forward to seeing you again.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Highly recommend this place customer service excellent too
Highly recommend this place customer service
June 20, 2024
Unprompted review
Reply from The Floor Room
Hi Kev, thank you for taking the time to leave us 5 stars, we're delighted the team in Oxford looked after you so well.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Rodney is very friendly and helpful…
Rodney is very friendly and helpful with good info...
June 29, 2024
Reply from The Floor Room
Good morning, thank you for taking the time to leave us 5 stars, Rodney will be thrilled to hear he did so well.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
I called in the shop to enquire about…
I called in the shop to enquire about having a new floor installed in my home, next day a charming gentleman rang me to let me know the approximate time he’d arrive, immediately informed me as to what could be done and what couldn’t. He took measurements, then told me how much it will cost me. That quick and efficient. Extremely professional and speedy.
June 29, 2024
Reply from The Floor Room
Hi Angela, praise indeed for our In Home Consultation service. We're thrilled you found this so helpful.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Fantastic customer experience
As soon as I was walking round I was greeted by this pleasant lady called Chloe. She had a lovely soft welcoming spirit about her. She asked me what it was I was looking for then when into explain in details what was available including all the offers that in store. She could not have been more helpful and informative. Definitely one of the best experiences I have had. We all know how stressful it can be when doing DIY at home and Chloe made it even more enjoyable. Thank you Chloe for all
Your help you are a star and asset to the store. Thanks Sarah
June 27, 2024
Unprompted review
Reply from The Floor Room
Hi Sarah, how lovely to hear that Chloe looked after you so well. It's always so nice to hear how well our team help our customers and Chloe clearly went above and beyond. She will be delighted to see you lovely comments.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Staff was very knowledgeable
Staff was very knowledgeable, gave us lots of options & advice- exceptional service. Highly recommended.
June 29, 2024
Unprompted review
Reply from The Floor Room
Hi Martyn, it's great to hear the team in Cardiff were so helpful. We hope you go on to enjoy your new flooring once installed.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Sale and Measure
Was out shopping for curtains the a couple of days ago when I noticed a sale on in the flooring section so went over to have a look and the gentlemen there explained the spend and save sale to me and booked me in for a measure as have been thinking about getting the bedroom a new carpet for years now. Looking forward to my measure and seeing whats next
June 20, 2024
Unprompted review
Reply from The Floor Room
Hi Amanda, we're so pleased to hear we tempted you!
We also look forward to you finding your perfect carpet for your bedroom.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Friendly service helpful info
Went into the store Tuesday was greeted upon arrival and asked if what rooms I was thinking of doing. The man working was very helpful in pointing me out the carpets that work best for stairs and gave me some sample to take home and getting someone out to come measure next week.
June 25, 2024
Unprompted review
Reply from The Floor Room
Hi Chris, this is great to hear, we look forward to supplying the perfect carpet for you. The team in Cheltenham will also be thrilled how impressed you were with their service.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great service and very informative with…
Great service and very informative about the products and installation process
June 27, 2024
Unprompted review
Reply from The Floor Room
Hi Oliver, we're thrilled you found our service so good. Hopefully you have found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Service with a capital S
We received excellent service from Meg. Plenty of advice. Questions answered clearly. Couldn’t ask for more.
June 28, 2024
Reply from The Floor Room
Hi Sally, I'm sure Meg will be very happy to hear that you found her to be so helpful.
We hope you found everything you needed and that you will be just as happy with your new floor.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Karndean knowledge
Been in to The Floor Room today to speak to a man at the desk about getting karndean put down in the kitchen. Very useful knowledge and very helpful with explaining how fitting works. Will be looking to get a measure in the coming weeks.
June 28, 2024
Unprompted review
Reply from The Floor Room
Hi Logan, it's so good to hear our Cheltenham staff were so helpful. We hope you are able to make your final decision once you've had the In Home Consultation.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great customer service with Jordan…
Great customer service with Jordan during my store visit. Explained everything I needed to know and helped me make the decision best for me. Will be returning.
June 28, 2024
Unprompted review
Reply from The Floor Room
Hi Carly, we're thrilled to hear that Jordan looked after you so well, we hope you found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Chloe is a brilliant Sales Consultant
Chloe is one of the best sales consultants I’ve come across. Chloe Is really informative and impressive with the knowledge on the product. I had no idea until Chloe explained everything to me. I highly recommend this company is one of the best companies in their field. I was really happy with the service. 5 stars
June 28, 2024
Unprompted review
Reply from The Floor Room
Hi Curtis, what a fabulous review, thank you so much for taking the time to leave 5 stars.
Chloe will be very happy to read the lovely comments and we hope you will be equally as happy with your new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great customer service
Chloe the assistant was extremely inviting and helpful on our visit - will definitely be back
June 22, 2024
Unprompted review
Reply from The Floor Room
Hi Angela, thank you for letting us now how well Chloe did, we look forward to seeing you again soon.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great selection of floor coverings and…
Great selection of floor coverings and salesperson was very knowledgeable and helpful.
June 27, 2024
Reply from The Floor Room
Hi Sylvia, we're so pleased to hear you had a great experience in our Welwyn store. We hope you found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi May, thank you for leaving 5 stars for the team in Milton Keynes. We hope you found what you were looking for within our flooring range.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Jill, that's so good to hear and Maryam will be pleased you found her so helpful. We hope you found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Brilliant service ! …
Fantastic personal service from both Kirsty and Lily . Exceptionally helpful and pleasant .
June 27, 2024
Reply from The Floor Room
Hi Ian, thank you for taking the time to leave such a lovely review, Kirsty and Lily will be thrilled that you found them to be so helpful. We hope you go on to order the perfect flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
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