There is no care for customers no service - I purchased biscuits in store and upon opening them later that day. They 'soft' and had a ghastly taste to them. Upon realising that the packaging hadn't b... See more
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Popped into the floor room at John Lewis Southampton and we were pleasantly surprised. The staff are lovely and welcoming, specifically Jess who talked us through all our options and was very knowledg... See more
Company replied
I called in the shop to enquire about having a new floor installed in my home, next day a charming gentleman rang me to let me know the approximate time he’d arrive, immediately informed me as to what... See more
Company replied
I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very s... See more
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Company details
- Flooring Store
- Carpet Store
- Decoration and Interior Design Store
- Home Improvement Store
- Wood and Laminate Flooring Supplier
- Wood Floor Installation Service
About The Floor Room
Written by the company
We believe that every dream home starts with the perfect floor.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
Contact info
Nestware House, Purfleet Bypass, Purfleet, Essex, RM191TT, Essex, United Kingdom
- 0330 390 4125
- help@thefloorroom.co.uk
- thefloorroom.co.uk
4.2
Great
751 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Cc was extremely helpful with advice on…
Cc was extremely helpful with advice on carpet and wood flooring options . Explained things very clearly and ordered samples. Nothing too much trouble.
June 19, 2024
Unprompted review
Reply from The Floor Room
Hi Mitesh, we're delighted to hear that CC looked after you so well. We hope you manage to find your perfect flooring with us.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
I came in to look for possible stair…
I came in to look for possible stair carpeting- thre young salesman was immensely helpful and patient as I tried to make a choice, and efficient about organising measurements for quotation.....
June 19, 2024
Reply from The Floor Room
Good afternoon, thank you for taking the time to leave such a lovely review, we're pleased to hear the team in Kingston were so helpful.
We hope you enjoy your new flooring once you've got to that stage.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Had a lovely experience through perfect…
Had a lovely experience through perfect assistance. Kashan was really helpful and guided with great product knowledge.
June 19, 2024
Unprompted review
Reply from The Floor Room
Hi Hamael, this is so good to hear, we're thrilled that you received such great service from Kashan at our High Wycombe Store.
We hope you found the perfect flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Amy was very professional and…
Amy was very professional and informative which helped in our decision making.
June 18, 2024
Reply from The Floor Room
Good morning, thank you for this great review, we're so pleased that Amy did such a good job. We hope you will be equally happy when your new flooring is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Terrible experience
Terrible experience, would never use again. Simple job, but carpet still delayed. No communication from the store that there was a delay, found out from the fitter. Impacted other work in the room to be carpeted and led to damage being caused by the fitter which was beyond normal fitting damage. And the company’s response to my complaint is to basically ignore it and not communicate. Still awaiting a response.
March 26, 2024
Unprompted review
Reply from The Floor Room
Dear Graham, we are sorry you feel this way about your experience, someone will get back to you shortly through our Customer Experience team.
Kind regards
Debbie
Fantastic service
Everyone we dealt with was very knowledgeable and extremely helpful. We have been kept well informed every step of the way and any queries dealt with almost immediately. Special thanks to Ahmed and Aaron H at the High Wycombe branch and to Guy at Poole for the very informative home visit.
June 18, 2024
Reply from The Floor Room
Hi Christine, thank you for taking the time to leave such a lovely review. It's great to hear you were so well looked after by Ahmed, Aaron and Guy. We hope you will be very happy with your new flooring once fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Dear Mr Salamone, I can see you have ordered some samples. What did you need help with, did they not arrive? Please contact us: help@thefloorroom.co.uk
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Very helpful and attentive partner.
June 18, 2024
Reply from The Floor Room
Hi Jane, thank you for taking the time to leave us 5 stars. We hope you found everything you needed in our Kingston store and go on to place an order with us for your chosen flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Jo,
Great to hear the team in Poole were able to help and in a respectful manner too! Thank you for taking the time to leave a review.
Kind Regards,
Samuel
Wooden floor and carpet samples
Just bought wood flooring for our kitchen and hallway. Looks great and really pleased with the result. Staff in store very helpful. Just ordered carpet samples, website a bit clunky, but generally all good.
June 17, 2024
Reply from The Floor Room
Hi Alison.
Thank you ever so much for taking the time to leave a review, and further great to hear both the helpfulness of the staff and even better the finished product! I know our website team are still working on putting the finishing touches on the space and hopefully this will mean improvements in the future!
Kind Regards,
Samuel
Reply from The Floor Room
Thank you for leaving us a lovely review, we hope you found your perfect flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Liam, thank you for the five stars; we hope you've found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Deborah, thank you for taking the time to leave us five stars, we hope to see you soon when you are ready to order your new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Aaron was very helpful and…
Aaron was very helpful and knowledgeable about every option of flooring that we discussed. He made easy for my wife and to understand the various types of flooring which would be appropriate for our needs.
June 15, 2024
Reply from The Floor Room
Hi Peter, praise indeed, Aaron will be thrilled you were so impressed with his service. We hope you found your perfect flooring and that we see you again for future projects.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great service all round
Great service all round. Measurer and staff in John Lewis. Easy to pay online. Thanks.
June 15, 2024
Reply from The Floor Room
Hi Sheena, we really appreciate you taking the time to leave a five star review. We're pleased you found everything you needed and hope you enjoy your new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Megan Channon is the person you want
I recently had the pleasure of working with Megan at the Floor Room in Kingston, and I must say her service was outstanding. Megan worked incredibly fast on our quote, getting it to us within hours, which was a stark contrast to our previous experience with the Welwyn branch that took months.
Her efficiency and attention to detail were truly impressive. Megan not only provided us with an accurate and comprehensive quote quickly but also secured us amazing discounts that we hadn't even anticipated. She took the job seriously, ensuring every aspect of the quote was in order and met our needs perfectly.
Megan’s dedication and professionalism made the entire process smooth and hassle-free. If you're looking for prompt, reliable service and great deals, I highly recommend working with Megan at the Floor Room in Kingston. Her commitment to customer satisfaction is unparalleled.
June 12, 2024
Unprompted review
Reply from The Floor Room
Hi Neda, we love the fact that you took the time to leave this lovely review on more than one platform. Megan and the team will definitely feel the love!
Thank you so much.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Fantastic service
Fantastic service. Great selection of carpets. Really responsive and helpful when I was booking a fitting and installation appointment. Very easy to talk to an actual person rather than an online chat or chat or. The fitters were brilliant - the quality of the fit is excellent and they even managed to use leftovers to fill in a cupboard that we had left off the plan. Thank you so much to all of the team. I will recommend to friends and family
June 13, 2024
Unprompted review
Reply from The Floor Room
Hi Sabrina, we're so pleased you are happy with our service and that you've taken the time to leave this fabulous review on more than one platform. We're really looking forward to hearing from your friends and family too!
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Dear Jamal, thank you for leaving us a 5 star review! We hope you found everything you needed and we look forward to giving you the same level of service when your new flooring is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Very good experience
Dylan was great! Efficient and quick.
Will look forward to my carpet being laid.
June 14, 2024
Reply from The Floor Room
Dear Deborah, thank you for leaving such a nice review, I'm sure Dylan will be pleased to hear how happy you are.
I'm sure you'll be very happy with your new flooring too, once it is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
The service we received from the show…
The service we received from the show room team and the man who did the measuring was professional and very friendly.
I was helped through the carpet selection and payment process with ease.
June 14, 2024
Reply from The Floor Room
Good afternoon, we're so pleased to hear that our team in Newcastle and In Home Consultant did such a great job. We hope you are equally as happy once your new flooring is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
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