The Fone Case Company Reviews 215

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great branch in Truro, phone fixed at competitive price,very quickly,extremely helpful and pleasant service, will definitely use again!

Rated 1 out of 5 stars

Had a problem with the Launceston branch, who sent my phone off to be mended and it came back in a worse state, not even able to switch on or charge. No compensation, no customer service for this comp... See more

Rated 5 out of 5 stars

I ordered two phone cases from The Fone Case Company and I couldn’t be more impressed with their service and products. Both cases arrived quickly and in immaculate condition and were completely true t... See more

Rated 5 out of 5 stars

I ordered a matching phone case and air pods case for my daughter for Christmas, the latter being subject to a great discount code. Unfortunately having not checked the iPhone case size I realised... See more

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4.0

Great

TrustScore 4 out of 5

215 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very cute

Very cute! The phone case feels durable and my phone is protected. The designs are really cute and I love that you can buy a matching AirPod case too. Shipping was fast and it was altogether a good experience. Will be buying again!

May 31, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible and borderline fraudulent experience -

Terrible and borderline fraudulent experience - I don't recommend.

Purchased an item, changed my mind about 10 minutes later and emailed their customer service to cancel my order right away.

Unfortunately, my request was ignored for over 48 hours and then my item was dispatched. After receiving this communication, I re-iterated my request for cancellation and was told it couldn't be done since my order was being processed. Convenient isn't it?

This was obviously done so they could excuse not cancelling my order and it clearly pushes the line of legality, since according to consumer law I have over 14 days to cancel any purchase. This company has acted as purposely incompetent and ignored all my requests for long enough so they could claim an excuse to violate the legislation.

With all that in mind, feel free to make your own conclusions when considering a purchase from this company.

May 25, 2022
Rated 1 out of 5 stars

I wouldn't recommend using this…

I wouldn't recommend using this company. I got a phone case through them and had to email constantly for a reply to get an address to return the item. I did as advised to send proof of postage and order details when returning the item, still to this day have not received my refund or an email back from the company. AVOID

April 13, 2022
Unprompted review
The Fone Case Company logo

Reply from The Fone Case Company

Hi there,

We are sorry to hear you feel this way. The team have looked into this and can see our team responded to each of your two emails in a timely manner. We can see you sent your item back on Saturday for a refund. Unfortunately as it’s only been 3 working days (today is Wednesday) we have not yet received your item back. Of course when we receive this a refund shall be processed.

Thanks,
TFCC

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered a phone case and AirPods case. Very quick delivery and cases are stunning and great quality!

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Such a cute phone case

Such a cute phone case. There’s lots to choose from and I was just delighted at what we received, I shall certainly come back from more soon.

March 17, 2022
Unprompted review
Rated 1 out of 5 stars

Badddd company

I placed an order for a phone case and power bank. I received them and the power bank was not what I thought at all. It was absolutely tiny. I messaged the company on Facebook, Instagram and email MULTIPLE times to which I got no response. You go on there website and there is no refund section. They finally got back to me through email after countless amount of emails sent to them. I returned the power bank and was waiting for them to let me know they received it. Obviously got no email saying they received it and did the same thing emailed them. Again no reply back off them. It was through Klarna so I said I was returning the item. They contacted them and actually got through and thephonecasecompany replied to Klarna and said THEY HADNT RECEIVED THE ITEM!!!!! I knew for a fact I sent it back through Royal Mail and I had the receipt. Unfortunately for me Royal Mail only gave me one receipt and not the one with the tracking number on. So in the end I had to pay for something I sent back. Don’t order from here if you want to send something back as there customer service won’t get back to you.

March 16, 2022
Unprompted review
The Fone Case Company logo

Reply from The Fone Case Company

Hi there, thank you for your review, we are very sad to hear your feedback.

We have looked into this promptly our end and can see that our team responded to your email in 1 working day with our returns information. We advise to any customer when returning an item to please send over a proof of postage to avoid any issues in processing a refund.

Unfortunately, as you do not have your proof of portage and we have not received your item back we can not process a refund.

Rated 5 out of 5 stars

Customer Service done right

I mistakenly bought the wrong sized case and reached out to customer services who couldn’t have been more helpful! They were able to send me a voucher of the same value when I’d sent back the wrong case so I was able to get the correct size. Fab customer service, really easy to use website and pretty phone cases. Thanks again!

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Quality phone case

Quality phone case!
Ordered before Xmas for a case (a patchwork green) for my daughters new iPhone 13, arrived in time for Xmas, beautiful case which she says she will never change! 10/10 for quality

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Such a good company to get phone cases from💝

Such a good company to get phone cases from. The cases are a bit pricey but it’s well worth the money. The quality is amazing. I recently purchased the tan lines tough case from Holly & Erin’s collection and it is amazing. It is a double layer case which is perfect for someone who drops there phone a lot like me for instance lol. The first layer is a black rubber case then a hard, plastic layer on top with a glossy finish. It’s so chic and if you are into Instagram, it would be aesthetically pleasing and eye catching in a pic. The nude and white lines abstract case channels minimalistic, cute vibes. You have access to all the ports with cut away detailing. I still have the love yourself tough case from Holly & Erin’s last collection. It’s still in perfect condition. It only has one or two minor scratches on the back which aren’t even noticeable.💝💝

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

love them!

I have a number of cases from TFCC and i love them all!! great quality cases and
excellent service. Even had an order
dispatched less than 2 hours after the
order was placed!! Just brilliant 10/10
would recommend. ⭐️⭐️⭐️⭐️⭐️

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Really really nice cases

Really really nice cases, I had a small issue with the wrong case being sent, and the customer support team were really nice and helpful. The case is really protective and super cute with the matching airpod case!

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Definitely 5*’s!!

Definitely 5*’s!!! I would give it a 100* stars if I could! The company is honesty amazing, definitely worth the money. I’ve ordered several phone cases, powerbanks, pop sockets and charger protectors from this company and they are honesty wonderful and are awesome quality. Would definitely recommend buying from this company!

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

AMAZING!

AMAZING!! So supportive to my phone but with such cute designs, have such good discounts as well. Delivered super quick. Will definitely be ordering again!

October 27, 2021
Unprompted review

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