Thefootballheritage Reviews 

124
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Just a great shirt!! Good price, exactly as advertised… the reactions to it when worn are very positive… I am very pleased!!! Delivery time was a little longer than anticipated but no worries! My o... See more

Rated 2 out of 5 stars

The delivery time was ridiculously long (almost a month). Fair enough the shipping was free but the shipping code didn't work. Ordered the 1999 man utd GK jersey. The jersey quality isn't g... See more

Company replied

Rated 5 out of 5 stars

I ordered an Arsenal Long Sleeve Shirt and it arrived after about 3 weeks (I‘m from Germany). The quality was just awesome and really worth the price. No problems occured after putting them into the w... See more

Rated 1 out of 5 stars

Bought a shirt as a birthday present. After 2 wears the number on the back started to peel off. Contacted TFH who agreed to replace the shirt. Then received an email 2 hrs later stating as the shirt h... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

New and Retro high quality football Kits


Contact info

3.5

Average

TrustScore 3.5 out of 5

124 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(124)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad experience - false advertisement

I was given the wrong delivery date at the time of purchase. When I raised this issue, I was told it was due to a disclaimer—however, this disclaimer appears to be a generic statement that is up year-round.

The company’s advertising is misleading, making it seem like orders are coming from the UK when they are actually shipped from China. After waiting a month for my order, they sent the wrong size. While they did agree to send the correct size after I contacted them, they have not responded to my request for confirmation on when it will arrive.

Overall, I’m very disappointed with this company and won’t be ordering from them again. I would advise others to steer clear unless you don’t mind long waits and the risk of not receiving what you actually ordered.

February 18, 2025
Thefootballheritage logo

Reply from Thefootballheritage

Dear Sarah,

Thank you for sharing your feedback. We are sorry to hear about your frustration, but we would like to clarify a few points.

After you reported the sizing issue, we promptly arranged and shipped a replacement for you. According to our records, the replacement was delivered successfully. We also communicated the shipping details with you via email — you are welcome to check your inbox for confirmation.

We apologize if there was any confusion regarding the delivery timelines or shipping location. Full shipping information and disclaimers are clearly stated on our website to ensure transparency.

At The Football Heritage, we always strive to resolve any issues as quickly and fairly as possible. If you have any further questions, please feel free to reach out to our support team — we’re happy to assist.

Best regards,
The Football Heritage

Rated 4 out of 5 stars

Cool football shirts

Received my football shirt, and it's very nice!

March 27, 2025
Unprompted review
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Reply from Thefootballheritage

Dear Nicolaj,

We’re sorry to hear about your concerns, but we would like to clarify the situation.

You placed your order on February 5, 2025, during our annual business holiday. While this may have delayed the initial processing time, we ensured that your order was shipped and delivered as promised. According to the tracking information provided, your package was successfully delivered on March 18, 2025.

Additionally, we always send order confirmations automatically after a purchase. If you didn’t receive yours, it may have ended up in your spam or junk folder. We also respond to all inquiries, and we regret if there was any miscommunication.

We understand that delays can be frustrating, and we sincerely apologize for any inconvenience. If you need any further assistance, please feel free to reach out to us—we’re happy to help.

Best regards,
The Football Heritage

Rated 5 out of 5 stars

I have just received my order of 2…

I have just received my order of 2 limited edition shirts and 1 retro, Ajax,boca juniors,and club America, the quality is solid 👌 I will buy from them again. Thank you for delivering before the scheduled delivery time (3 days early)

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY!!!

STAY AWAY FROM THIS COMPANY!!!
I would strongly advise against buying soccer jerseys from this company. They lie and run from their agreements. In addition, they do not send their shirts from England, where the company otherwise states that they reside, but from China. The jerseys are of extremely questionable quality, which pays off when you get them made cheaply in China.

In November 2024 I bought 3 shirts from this company. They came after approx. 14 days, but unfortunately there were errors on all 3. I sent pictures to the company and they offered to send some new shirts, which I accepted. When I received the first package, I could see from the shipment that it came from Belgium.

When shipping the 3 new jerseys, I could see they were shipped from China. I therefore contacted the company, as virtually all goods from China are taken through customs in Denmark, which would mean a clear additional expense. As it was an expense that I did not want to have, and I therefore asked the company if they would pay for the customs, as otherwise I would not pay, and then the shirts will be returned to them.

Their answer was that I should send the invoices for the customs duties and proof that I had paid them. They would then pay me for the customs duty afterwards. After paying for the customs fees, I sent the invoices. Since then there has been total silence from the company.

They don't answer emails and ignore me. For fun, I contacted them from another email with a fictitious person, and here they were quick to respond. It is therefore clear that they do not want to pay me for the extra expense I have had for customs, as they had otherwise promised.

STAY AWAY!!!

February 23, 2025
Unprompted review
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Reply from Thefootballheritage

Dear Esbenol,

We appreciate all feedback, whether positive or critical, as it helps us improve our services. However, we would like to clarify a few key points regarding your experience.

As discussed in our previous emails, we did not at any point promise to cover customs fees. Customs duties are determined and imposed by your country’s authorities, and it is the responsibility of the recipient to handle these charges. This is a standard practice for international shipments, and since this was not your first order with us, you were already aware of the potential customs costs.

Furthermore, we offered you a fair solution by suggesting that you return the items for a full refund, which you declined. Despite this, you have chosen to misrepresent the situation. We always strive to provide transparent and honest service, and we regret that you have decided to leave a misleading review.

We remain committed to customer satisfaction and encourage all our customers to reach out with any concerns so we can address them directly and fairly.

Best regards,
The Football Heritage.

Rated 3 out of 5 stars

Read this before your buy...

The kit was shipped from China but the tag says it was made in England which seemed not right for me. Overall, the product quality is ok but I had a doubt about its genuineness. The tag, label and Adidas logo on the kit all seemed a little strange or should I say "fake". Consider carefully before your purchase.

December 28, 2024
Rated 2 out of 5 stars

The time it took for the top to get…

The time it took for the top to get here was ridiculous, the only reason it's not a 1 star is the product itself.... Raised this with them but didn't seem to care .. it was paid for after all ....

November 24, 2024
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Reply from Thefootballheritage

Dear Euan,

We appreciate your feedback and are glad to hear that you were satisfied with the product.

We understand that waiting for an order can be frustrating, and while we strive to ensure timely delivery, international shipping can sometimes take longer due to factors beyond our control, such as customs processing or courier delays.

We do care about our customers and their concerns, and we always aim to provide the best service possible. If you have any remaining issues or need further assistance, please feel free to reach out—we're happy to help.

Best regards,
The Football Heritage

Rated 5 out of 5 stars

Great Quality, Reliable, Good Customer Service

I ordered an Arsenal Long Sleeve Shirt and it arrived after about 3 weeks (I‘m from Germany). The quality was just awesome and really worth the price. No problems occured after putting them into the washing machine. Great Customer Service as well, overall a reliable Website.

December 30, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

I had an issue with a Real Betis shirt I bought, that was a little too small. There was a mix up with returning the product and I sent the shirt back to the wrong address. While I was not able to get a refund, the Football Heritage agreed to send me another shirt as a gesture of goodwill which is greatly appreciated. The shirt quality is also solid. Delivery takes about 2 weeks.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Just a great shirt!

Just a great shirt!! Good price, exactly as advertised… the reactions to it when worn are very positive… I am very pleased!!!
Delivery time was a little longer than anticipated but no worries! My only slight disappointment was with the additional options re: name and number on the back… LION ✅ Big 1 (covering Mr Marley) ❌ … definitely didn’t choose that option. 99% out of 100 though - go on the website, choose a shirt (or several!?)
You’ll be glad you did!!! 👍🙌❤️🇯🇲

September 30, 2024
Rated 1 out of 5 stars

It wasn’t delivered to the adress I…

It wasn’t delivered to the adress I gave and when I eventually received my shirt.. it was to small.. not even near the size I gave.. and the worst of all is that it takes days for you to answer a mail or message..

September 24, 2024
Thefootballheritage logo

Reply from Thefootballheritage

Dear Izak,

We’re sorry to hear that you were not satisfied with your order. However, we would like to clarify a few points regarding your concerns.

Regarding the sizing issue, we provide a detailed size chart on our website to help customers choose the right fit. You selected an XXL player version, which is designed to have a tighter, more athletic fit compared to the fan version, which has a looser fit. If you were looking for a more relaxed fit, the fan version would have been the better choice.

As for the delivery, we always ship to the exact address provided at checkout. If there was an issue with delivery, we recommend checking with your local courier service, as sometimes packages are redirected due to local delivery policies.

Lastly, we strive to respond to all inquiries as quickly as possible, but during busy periods, response times may be slightly longer. We appreciate your patience and always aim to assist our customers as efficiently as possible.


Best regards,
The Football Heritage.

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