Just a great shirt!! Good price, exactly as advertised… the reactions to it when worn are very positive… I am very pleased!!! Delivery time was a little longer than anticipated but no worries! My o... See more
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The delivery time was ridiculously long (almost a month). Fair enough the shipping was free but the shipping code didn't work. Ordered the 1999 man utd GK jersey. The jersey quality isn't g... See more
Company replied
I ordered an Arsenal Long Sleeve Shirt and it arrived after about 3 weeks (I‘m from Germany). The quality was just awesome and really worth the price. No problems occured after putting them into the w... See more
Bought a shirt as a birthday present. After 2 wears the number on the back started to peel off. Contacted TFH who agreed to replace the shirt. Then received an email 2 hrs later stating as the shirt h... See more
Company replied
Company details
Written by the company
New and Retro high quality football Kits
Contact info
France
- thefootballheritage.com
3.5
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took a risk ordering from the website
Took a risk ordering from the website, and it paid off. Order a shirt I liked and was looking for the player version. As described and same as photos. Took around two weeks from ordering to receiving, was expecting a much longer wait. Would recommend if you’re looking for good quality shirts. Not sure if it’s genuine but I wouldn’t notice if it was or not. Very happy
October 28, 2024
Unprompted review
Nice
Package arrived in a timely manner and quality was as expected! Great tracking system too
October 25, 2024
Unprompted review
Experience
Easy to access website good quality clothes as well as great offers every month!
August 23, 2024
pretty cool shirts
Good quality in the shirts. Returning customer, i would expect you to have the offer 3+1 more often.
August 23, 2024
Everything good, will probably order again
I ordered two kits and my order was processed and kits delivered pretty fast, two weeks total. I saw some complaints about the sizes, but I ordered the sizes following the size chart and the ordered items are just the right size. Quality seems good, but I'll give the final judgment on that after a few months of wearing and a few wash cycles.
October 2, 2024
Unprompted review
Katastrophe merchandise made in…
Katastrophe merchandise made in Thailand French shop how need 6 weeks shipping in the end for a to small size shirt. F*** this shop and boycott this s*it show.
August 14, 2024
Reply from Thefootballheritage
Dear Oleg,
We’re sorry to hear that you were unhappy with your order, but we’d like to address your concerns.
We clearly state our processing and shipping times on our website, and while international shipping can sometimes take longer due to factors beyond our control, we always ensure that orders are delivered. Regarding the sizing issue, we provide a detailed size chart to help customers choose the correct fit, and we always encourage checking it before placing an order.
We understand that frustration can lead to strong reactions, but we kindly ask for respectful communication. If you’d like assistance in resolving any issues with your order, please reach out to our support team, and we’d be happy to help.
Best regards,
The Football Heritage
I got a larger size football shirt free…
I got a larger size football shirt free of charge and was told to keep the old one ..thanks alot for that..plus shirt is a good quality 👌
September 21, 2024
Unprompted review
I was recommended to order a large when…
I was recommended to order a large when I usually get a medium. It arrived and was too big. I emailed them and to see if I could exchange for a medium. Never heard from them.
August 6, 2024
Football shirt
What went wrong a lot I ordered in July for a birthday present never arrived so got refund.
August 6, 2024
Reply from Thefootballheritage
Dear Paul,
We’re sorry that your order did not arrive as expected. While shipping delays can sometimes happen due to factors beyond our control, we always ensure that our customers are taken care of. In your case, we processed a full refund, as customer satisfaction is our priority.
If you ever decide to order from us again, we’d be happy to assist you to ensure a smoother experience. Please feel free to reach out if you have any further concerns.
Best regards,
The Football Heritage
amazing company!
i've bought twice from them and it is a pretty good company. good kit quality, the only thing i could say that one of my kits came with a small indent but it was fine.
August 6, 2024
Not very good
The delivery time was ridiculously long (almost a month). Fair enough the shipping was free but the shipping code didn't work.
Ordered the 1999 man utd GK jersey.
The jersey quality isn't great, the collar is wrong, the cuffs are wrong, the name on the back is straight and not curved around the top of the number.
I thought I had realistic expectations by not expecting absolute perfection- but this falls below the bar.
I've given 2 stars to be nice.
August 21, 2024
Unprompted review
Reply from Thefootballheritage
Dear Traynor,
We appreciate your honest feedback and are sorry to hear that your order did not meet your expectations.
Regarding the delivery time, international shipping can sometimes take longer than expected due to factors outside our control, such as customs processing and local courier delays. While we do offer free shipping, we understand that a smooth tracking experience is important, and we will continue working to improve this.
As for the jersey details, we aim to provide high-quality products, but we understand that every customer has different expectations. Your feedback is valuable, and we will review these points with our team to improve future designs.
If you’d like to discuss this further or explore possible solutions, please feel free to reach out to us—we’d be happy to help.
Best regards,
The Football Heritage
Have not received item
June 23, 2024
Reply from Thefootballheritage
Dear Nicky,
We understand your concern regarding your order, but according to our records, your item was successfully delivered on February 7, 2024.
If you require further assistance, please feel free to reach out to our support team, and we’ll be happy to help.
Best regards,
The Football Heritage
Good football shirts, but small
Good football shirts with very good quality, but i would recommend taking at least 2 sizes bigger than usual because most shirts are very small especially at the arms. Also fast delivery.
July 16, 2024
Unprompted review
A week ago they noticed me regarding…
A week ago they noticed me regarding shipment of my order. They also provide me tracking number. But after a week there are still no tracking data:
"No tracking updates yet
Your order's processing and will update soon. For any further details contact the seller."
August 2, 2024
Unprompted review
Reply from Thefootballheritage
Thank you for reaching out to us and bringing this to our attention. We sincerely apologize for the inconvenience caused by the lack of tracking updates on your order.
Please be informed that it typically takes 10 to 13 days for the tracking number to be updated in the system. Rest assured, your order is already on its way, and you should be able to see the tracking information soon.
We understand how frustrating it can be to wait without updates, and we appreciate your patience. Our team is working diligently to ensure that you receive your order promptly.
If you have any further questions or need additional assistance, please don't hesitate to contact us. We are here to help and ensure a smooth experience for you.
Thank you for your understanding.
Well worth it
Everything. The entire process was well organized and I am very happy with the jersey! the quality and feel are great
June 20, 2024
They send me the package but....
They send me the package but hermes didn't delivered to me.
Hermes lost the parcel wg
Hat is nix the problem from footballheritage, but they didn't support me with the searching.
Now the parcel was found by Hermes and went back to footballheritage.
I am sitting now on my order of 170€ and neither have the jereseys nor the money.
@support of footballheritage, I will change the review, if you would help me
May 5, 2024
Reply from Thefootballheritage
Dear Marc,
We’re glad to hear that your package was eventually delivered. However, we’d like to clarify the situation regarding your claim.
Your order was marked as delivered by Hermes, and while we understand that delivery issues can be frustrating, once a package is marked as delivered, we have limited control over the situation. Despite this, we did our best to assist you by communicating with the courier.
After several weeks, you confirmed that you had indeed received the package, which resolves the matter. We always strive to support our customers, but we also appreciate fairness in reviews. If there are any outstanding concerns, please feel free to reach out—we're happy to assist.
Best regards,
The Football Heritage
Money was taken out my account but the…
Money was taken out my account but the purchase was not complete and I’ve contacted the team but they haven’t got back to me.
July 19, 2024
Unprompted review
Reply from Thefootballheritage
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced with your recent purchase. We understand your concern about the money being taken from your account without receiving an order confirmation, and we deeply regret the lack of response from our team.
We want to assure you that we take such matters very seriously. It is not our policy to take payments without completing the purchase process or providing the necessary confirmation. There may have been a technical issue that caused this delay.
To resolve this matter as quickly as possible, could you please provide us with the following information:
Your order number (if available)
The email address used for the purchase
Any other relevant details
This information will help us locate your transaction and expedite the resolution. Our team is committed to addressing your concern promptly and ensuring that you either receive your order confirmation or a refund if the purchase was not completed.
We sincerely apologize for any inconvenience this has caused and appreciate your patience. Please rest assured that we are working diligently to resolve this issue and improve our communication processes to prevent such occurrences in the future.
Thank you for bringing this to our attention. We look forward to resolving this matter to your satisfaction.
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