Just a great shirt!! Good price, exactly as advertised… the reactions to it when worn are very positive… I am very pleased!!! Delivery time was a little longer than anticipated but no worries! My o... See more
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The delivery time was ridiculously long (almost a month). Fair enough the shipping was free but the shipping code didn't work. Ordered the 1999 man utd GK jersey. The jersey quality isn't g... See more
Company replied
I ordered an Arsenal Long Sleeve Shirt and it arrived after about 3 weeks (I‘m from Germany). The quality was just awesome and really worth the price. No problems occured after putting them into the w... See more
Bought a shirt as a birthday present. After 2 wears the number on the back started to peel off. Contacted TFH who agreed to replace the shirt. Then received an email 2 hrs later stating as the shirt h... See more
Company replied
Company details
Written by the company
New and Retro high quality football Kits
Contact info
France
- thefootballheritage.com
3.5
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Size was too small and the material…
Size was too small and the material looked a bit cheap
May 27, 2024
Everything was awesome except the…
Everything was awesome except the shipping was a little too slow for me, other than that it was great. Keep up the good work and thank you!
May 28, 2024
Really good shirt and quality
June 15, 2024
Unprompted review
Poor quality and terrible customer service
Bought a shirt as a birthday present. After 2 wears the number on the back started to peel off. Contacted TFH who agreed to replace the shirt. Then received an email 2 hrs later stating as the shirt had been purchased 2 months ago they were retracting the offer of a replacement and we should watch a youtube video and fix it ourselves. Totally unprofessional and have ignored every email since. Good job we can claw the money back via credit card as goods not fit for purpose. Such a shame as initially we were really happy with the purchase. It just shows that how a company deals with an issue speaks volumes of their character and integrity.
June 1, 2024
Unprompted review
Reply from Thefootballheritage
Thank you for your feedback. We deeply regret the dissatisfaction you've experienced with your recent purchase and our handling of the issue.
We understand your frustration regarding the peeling of the number on the shirt and the subsequent communication from our team. Our intention was to provide a solution that would help you, and we apologize if it came across as unprofessional.
Regarding our return and replacement policy, we have a specific timeframe within which such requests can be processed. Unfortunately, it is against our policy to accept returns or offer replacements for items that have been used for over two months. This policy is in place to ensure the quality and integrity of our products for all customers.
We also want to clarify that issues such as peeling numbers often arise from washing techniques or external factors beyond our control. We provided a link to a video tutorial as a temporary solution to help you fix the problem, not to diminish the validity of your concern.
We apologize for any inconvenience this has caused and understand that this is not the outcome you were hoping for. We assure you that we are committed to improving our communication and service to better meet our customers' expectations.
Thank you for bringing this to our attention, and we appreciate your understanding. If there is anything else we can assist you with or if you have any other concerns, please do not hesitate to contact us.
Where is the contact information?
"I am interested in ordering items from this website. However, there appears to be no contacts details, i.e. no email address, address of origin or contact number, so I am interested to learn how some of these other reviewers were able to contact the site. "
This was written two months ago. Why are you assessing it now Trustpilot? Is it because there have been negative comments regarding this company and that they haven't replied to the customer?
That has nothing to do with what I wrote, more bad professional management.
May 25, 2024
Unprompted review
Reply from Thefootballheritage
Thank you for your feedback. We apologize for any inconvenience you experienced in trying to contact us.
Please be informed that we do have a dedicated contact page on our website and a customer service email at contact@thefootballheritage.com. We are always here to assist you and ensure you have the best experience possible.
Kindly reach out to us through the contact page or email so we can address your concerns promptly. We also request that you consider updating your review to reflect your experience once you've had the chance to contact our support team.
We look forward to assisting you.
Best regards,
The Football Heritage Team
We received the wrong shirt.
We received the wrong shirt.
After we conctacted you, we could keep the wrong shirt and received the right one.
March 25, 2024
First of all thanks to your team and…
First of all thanks to your team and great job
I purchased this Juventus jersey of 1998-1999 season for my boy’s birthday who is a fan ever since. Well I liked the details and also it has high quality material. Hope he loves it and also I highly recommend to purchase from this website, no scamming, fast delivery everything was great
April 1, 2024
Fantastic
Fantastic, ordered the Man Utd 86/88 3rd kit, so pleased. I am a medium with all shirts and size is perfect. Great quality, will not hesitate to order again.
May 11, 2024
Unprompted review
The order arrived in good condition
The order arrived in good condition, although it took a long time and went through customs problems.
February 29, 2024
Great quality
Despite a small error on the shipment, the quality is great and came as ordered
March 25, 2024
Happy so far!!!
Seems very good quality. Have worn and comfortable. Have washed once and still seems great condition. Im only marking 4 as usually the replica kits deteriorate after couple washes but I will gladly review my score if all well in few months. I got 2XL, usually a L. Couldve prob went for XL and been fine. Would defo use again!
March 22, 2024
If there were no Barca emblem on name…
If there were no Barca emblem on name letters, it would look more real. Otherwise it’s a really good replica.
March 13, 2024
Everything great
Everything great, fast delivery. I had wrong print and got new, correct replacement in return.
March 5, 2024
Player Version(one size larger)
The Kits have a Wonderful quality for a hoff Price. I bought Like 20 Kits and they‘re all too nice.
March 13, 2024
Wrong item
I ordered a Man United home kit 1984/1985 as advertised and I received a Man United home kit 1990/1992
March 5, 2024
Reply from Thefootballheritage
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the mistake in your order. We understand that you ordered the Manchester United home kit from the 1984/1985 season, but received the kit from the 1990/1992 season instead.
We have communicated via email regarding this issue, and we agreed to send you the correct replacement without any problem. According to our records, you should have already received the replacement by now.
We appreciate your understanding and patience throughout this process. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are committed to ensuring your satisfaction with our service.
The quality of the shirts have been so…
The quality of the shirts have been so good been very impressed with them will be buying more
February 26, 2024
The size are really small
The size are really small, I ordered a XXL and it was small… I normally use L
January 18, 2024
Brilliant quality will be buying again
January 20, 2024
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