Pretty slow shipping, very minimal communication. Ordered 3 colognes, received 2. Sent an email, asking where the 3rd one is, no answer. Probably that was my last order from them, there is m... See more
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I felt inclined to write a review as I was very hesitant about ordering from here. I had never done so before and the perfume that I wanted was discontinued. I feared I would receive a counterfeit. In... See more
Great selection of popular hyped fragrances at some of the best prices around. Never overpriced like other nearby stores everything is priced fairly.
I love that they have so many available frags to sniff test, because I personally do not like to be a bother when I’m shopping so the fact that everything is laid out is perfect for a girl that... See more
Company details
- #7 of 13 best companies in Health and Beauty Shop
- #4 of 6 best companies in Cosmetics and Perfumes Supplier
- #6 of 9 best companies in Flavours, Fragrances and Aroma Supplier
Written by the company
At Thefragranceshop.ca in Canada, we are dedicated to offering our customers the most competitive prices and ensuring complete customer satisfaction. Our primary objective is to deliver the best service at the lowest possible price, making us the preferred choice for our customers. Please note that our company exclusively ships to addresses within Canada and the USA. We have no affiliations with companies operating in the USA, UK, or Australia.
Contact info
17310 YONGE ST, Unit 12, L3Y 7S1, NEWMARKET, Canada
- 9052357467
- sales@thefragranceshop.ca
- thefragranceshop.ca
4.3
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb experience.
December 14, 2024
The staff when I went at the store is…
The staff when I went at the store is very accomodating! Didn’t have to wait. Will definitely order more from them.
November 28, 2024
Excellent experience
Excellent experience
Responsive to my phone call inquiry.
Pick up the order in store.
November 16, 2024
It was a great experience
It was a great experience, everything was running smooth good customer service amazing gift bag with purchase
Thank you
October 25, 2024
Great buy
The price is great and order was processed quickly. Pickup is convenient. I like this perfume a lot. Such a big bottle and smells exactly like people said online.
October 3, 2024
Top notch Products
Very easy to order online, and was ready for in store pick up the next day. Staff are great and the products (creed and Hermes) were real. Will purchase again from this Frag Shop.
September 19, 2024
Fake perfume!
I just received a perfume I bought here:
Maison Margiela Replica Bubble Bath EDT For Him / Her 10 ml
It’s not original, it’s a fake! It has not even the perfume box and the container is crooked!
The same perfume (tester) in Sephora comes with a box.
August 21, 2024
Unprompted review
Reply from The Fragrance Shop Canada
Thank you for sharing your feedback. I’m sorry to hear that you’re disappointed. We take your concerns seriously and are committed to ensuring our products meet high standards. It clearley mentioned in the description that its a tetser with no box. Basically bubble wraped. This does not mean its fake. We have provided all the necessary information just to avoid the conflict before hand.
High-quality original product, very satisfied.
July 16, 2024
Great service and Local to me somehow…
Great service and Local to me somehow got my self a discontinued Ralph Lauren bottle for cheap
May 17, 2024
They have a great selection of perfumes…
They have a great selection of perfumes and I got the order fast. I’m really satisfied with their service.
April 26, 2024
great shop
got my order super fast, really happy with that and the products were well protected with little foam pieces. I only wish they offered free shipping for gta since the shop is just past the gta region.
April 19, 2024
Found what I wanted for a good price
Found what I wanted for a good price, very efficient website & pick-up was easy!
April 15, 2024
Told them i had a trip instead of…
Told them i had a trip instead of waiting a couple days for the pick up they allowed me to pick up same day
April 2, 2024
So many options and lots of testers!
I love that they have so many available frags to sniff test, because I personally do not like to be a bother when I’m shopping so the fact that everything is laid out is perfect for a girl that likes to try new frags like me!
Also, I bought online and chose to ship, but then I suddenly decided to pick up in store afterwards - they were able to adjust and make that happen for me.
The gentleman in store was very nice!
I will be back again. I just moved to Bradford so I will definitely find myself there again soon!
February 3, 2024
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