The Fragrance Shop Canada Reviews 

93
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Pretty slow shipping, very minimal communication. Ordered 3 colognes, received 2. Sent an email, asking where the 3rd one is, no answer. Probably that was my last order from them, there is m... See more

Rated 5 out of 5 stars

I felt inclined to write a review as I was very hesitant about ordering from here. I had never done so before and the perfume that I wanted was discontinued. I feared I would receive a counterfeit. In... See more

Rated 5 out of 5 stars

Great selection of popular hyped fragrances at some of the best prices around. Never overpriced like other nearby stores everything is priced fairly.

Rated 5 out of 5 stars

I love that they have so many available frags to sniff test, because I personally do not like to be a bother when I’m shopping so the fact that everything is laid out is perfect for a girl that... See more

Company details

  1. #7 of 13 best companies in Health and Beauty Shop
  2. #4 of 6 best companies in Cosmetics and Perfumes Supplier
  3. #6 of 9 best companies in Flavours, Fragrances and Aroma Supplier

Written by the company

At Thefragranceshop.ca in Canada, we are dedicated to offering our customers the most competitive prices and ensuring complete customer satisfaction. Our primary objective is to deliver the best service at the lowest possible price, making us the preferred choice for our customers. Please note that our company exclusively ships to addresses within Canada and the USA. We have no affiliations with companies operating in the USA, UK, or Australia.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

93 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(93)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They had what I was looking for

Thefragranceshop had the fragrance I was looking for and because I live nearby, I was able to pick it up in person. The salesperson was very helpful and I would shop here again.

December 3, 2023
The Fragrance Shop Canada logo

Reply from The Fragrance Shop Canada

Thank you so much for your time and kind words. We really appreciate your business.

Rated 1 out of 5 stars

Still no further forward on now my 3rd…

Still no further forward on now my 3rd complaint that’s been logged. The complaint was closed, so had to be reopened!!! y

It’s now October, no order since August 5th.
No updates given to me from the Company.
None.

Terrible.

October 1, 2023
Unprompted review
The Fragrance Shop Canada logo

Reply from The Fragrance Shop Canada

You have left a review for the shop in UK and we we are in Canada and we dont ship to UK at all and we have no association with them of any kind. Kindly , please remove it.

Rated 5 out of 5 stars

No issues

Fast, simple, had what I was looking for.

August 7, 2023
The Fragrance Shop Canada logo

Reply from The Fragrance Shop Canada

Thank you . Much appreciated.

Rated 5 out of 5 stars

Barnstaple store

Attended the Barnstaple store to resolve an issue I had with an order, spoke to Dawn who made this so much easier and understanding for me. She had help me realise I had not completed my order online but she explained she had it in store, I tried the fragrance and didn't like it so she continued to take her time to help me find a fragrance of which I liked. I have had bad experiences from boots before so was nice to feel valued and spoken to politely. Barnstaple will definitely now be place I go and recommend

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve purchased 5 fragrances from this…

I’ve purchased 5 fragrances from this shop and I’m very pleased and satisfied , they have a variety brands of perfumes at a very reasonable prices plus great customers service.
For sure I will buy from them again.

January 16, 2022
Rated 5 out of 5 stars

Holiday Miracle!

Made my purchase Dec 25th! I literally searched 10-12 sites and shops for a specific cologne and finally found it here (it's a gift)! They only had 2 left and I was NOT going to risk running out and having to do another search again, so I bought both. The online purchase process was super fast and easy. I did make the mistake of just showing up to the store the next day (Dec 26th) however, instead of waiting for the pick-up email...I drove all the way from Toronto 😅! I guess I was just too happy I finally found what I was looking for!

The shop owner was amazing, welcoming and very friendly. He was able to find my order and explained how the process works for online purchases - I was super lucky he was there today!

Anyways, this is definitely the place to go for reasonably priced perfumes/colognes.

I know for the next time, to remeber to wait for the pick-up email. I will definitely be making my future purchases here! Thanks a million for all your help!!!

January 2, 2022
The Fragrance Shop Canada logo

Reply from The Fragrance Shop Canada

Thank you so much for taking the time to write a such valuable review. Much apprecaite. Glad you are happy with a service.

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