I am so happy with my order from gourmet pantry.Delivery was fast and food was beautifully packed.I had variety of snack foods and they all look delicious. Jen’s biscuits are so delicious, highly rec... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have appreciated the convenience and the quality of the meals from Gourmet Pantry . It was recommended to us by a neighbour who is on his own. I have been involved in food preparation as a consum... See more
i have purchased the tart cases from many different places and they always turn up chipped and broken. The gourmet pantry package delicate items with so much care and include a note letting Australia... See more
Company replied
Exceptional online service as usual, my Dad loves his hampers of special treats he wouldn't normally be able to buy as an 86 yr old pensioner. I love being able to spoil him from a distance and the se... See more
Company replied
Company details
- Gift Basket Store
- Corporate Gift Supplier
- Gift Shop
- Gourmet Grocery Store
- Hobby Store
- Online Food Ordering Service
Written by the company
The Gourmet Pantry was founded by Australian foodies to help bridge the gap between gourmet food distributors and the people who enjoy their products. We are exclusively online to keep the prices of our products low, and so we can supply Australia's best food brands to customers wide across the nation! We supply only Australia's best brands. Today, we represent household names like Ernest Hillier Chocolates and Valley Produce Company, as well as regional Australian brands such as The Regimental Condiment Company. We also venture up to the Mediterranean coast to supply Italy's favourite one-pot gourmet meals from Tiberino.
Contact info
2 Sawmills Way, 3228, Torquay, Australia
- 1300 936 406
- info@thegourmetpantry.com.au
- thegourmetpantry.com.au
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Thanks for swift and seamless delivery of your very naughty Danish chocolates. Now I’ve got to try not to eat them all at once. Thank you!
January 18, 2025
Reply from The Gourmet Pantry
Sara, we hope you enjoy the Lakrids. They're a solid favourite here too. Thank you for taking the time to leave a wonderful review.
Sarah - The Gourmet Pantry Team.
Had great variety and very quick…
Had great variety and very quick delivery. Also letting me know when items were back in stock
January 18, 2025
Reply from The Gourmet Pantry
Thank you, Greg. We're glad delivery was quick and hope you enjoy the great selection of items. Thank you for choosing The Gourmet Pantry.
Sarah - The Gourmet Pantry Team.
Better pricing than competitors
Better pricing than competitors, also offered free express shipping close to Christmas
December 18, 2024
Reply from The Gourmet Pantry
Thank you, Shaun, for your wonderful 5-star review. We're happy to hear you had a great experience with us. Thank you for choosing The Gourmet Pantry.
Sarah - The Gourmet Pantry Team.
Reply from The Gourmet Pantry
Ian, thank you for the great review. We're glad to hear your gift was enjoyed. Thank you for choosing The Gourmet Pantry and we look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Christmas Hamper
Excellent product, easy to order from website site, arrived when company advised. Would definitely use this Company again
December 18, 2024
Reply from The Gourmet Pantry
Thank you for your lovely review, Amanda. We're happy to hear you had a wonderful experience shopping with us. We look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Reply from The Gourmet Pantry
Thank you, Tony, for your kind words. We're thrilled you've had a 5-star experience shopping with us. Thank you for choosing The Gourmet Pantry. We look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
I would have preferred to add one or…
I would have preferred to add one or two substantial items but this was not available.
It was a gift intended for use in a family gathering of 8 and so I wanted to be more grnerous
December 18, 2024
Reply from The Gourmet Pantry
Hi Liz,
Thank you for taking the time to provide us with your feedback. Unfortunately, at the moment, it isn't possible to add extra items due to the way the hampers are designed - to fit snugly in their packaging, to ensure that the goods arrive with the recipient in perfect condition. However, your feedback is appreciated, and in the future, maybe this will be possible!
Kind regards,
Megan - The Gourmet Pantry Team
The help I received on the phone.
The help I received on the phone.
I was able to choose on the web page and then call and sort all the individual addresses, lovely lady, great patience and communication skills, I hope to be back next year.
December 18, 2024
Reply from The Gourmet Pantry
Hi Pete,
Thank you for your kind words, we were more than happy to assist you in the process of ordering your hampers.
We look forward to seeing you again later in the year.
Megan
Delivery was quick and content was very…
Delivery was quick and content was very nice.
Beautifully packed.
December 18, 2024
Reply from The Gourmet Pantry
Hi Marian, thank you so much for the wonderful 5-star review. We're so happy to hear everything arrived safely. We look forward to assisting you again in the future.
Sarah - The Gourmet Pantry Team
Very efficient....and delivered early…
Very efficient....and delivered early as well
December 18, 2024
Reply from The Gourmet Pantry
Hi Michelle, thank you so much for your wonderful review. We're glad everything arrived safely. Thank you for choosing The Gourmet Pantry and we look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Great crackers Fast delivery
Fast delivery and goods purchased met expectations. Great Xmas Crackers
December 18, 2024
Reply from The Gourmet Pantry
Thank you for the kind words, Bronwyn. We're happy to hear the crackers were a hit. We look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
We were very happy with the service and…
We were very happy with the service and the Hamper. It arrived in time for Christmas and our family were very happy with their gift. Thank you and Happy New Year. Regards Margaret
December 18, 2024
Reply from The Gourmet Pantry
Thank you, Margaret, for your fantastic review. We're so happy to hear your gift was well received. We really appreciate you taking the time to share your kind words. Thank you for choosing The Gourmet Pantry and we look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Better than the Best …
Thank you for your exceptional customer service and wonderful hampers. My family were absolutely thrilled with the contents which made their day. They have now spread the word about the Gourmet Pantry and how successful you all are.
I will definitely be purchasing again.
Happy New Year to you and your staff.
Many thanks
Yvonne
December 18, 2024
Reply from The Gourmet Pantry
Yvonne, thank you for your very kind words. These reviews make our day, and we're happy to hear your gift was a hit. Thank you again for choosing The Gourmet Pantry and we look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
The hamper is perfect.
December 18, 2024
Reply from The Gourmet Pantry
Thank you so much for your wonderful review. We're glad your hamper was the perfect gift.
Sarah - The Gourmet Pantry Team.
THE ORDER WAS MADE AND DELIVERED IN…
THE ORDER WAS MADE AND DELIVERED IN GOOD TIME, FOR THE RECIPIENT TO RESPOND, JUST IN TIME FOR CHRISTMAS DAY.
I RECEIVED A THANK-YOU SMS, WHICH SHOWED APPRECIATION OF THE HAMPER. I AM HAPPY WITH THE WHOLE EXPERIENCE.
December 18, 2024
Reply from The Gourmet Pantry
We're so happy to hear your gift arrived in time for Christmas, Paul. Thank you for you lovely review. We look forward to assisting you again in the future.
Sarah - The Gourmet Pantry Team.
WORST EXPERIENCE WITH XMAS HAMPER EVER
I went through three different conpanies for Xmas hampers. Two were being delivered to UK, the 3rd one was being delivered to Tasmania. Tassie order confirmed 20/12 ... being processed. No hamper arrived on the 23/24/25/26th. It is now the 27th & still no delivery. The UK people have received their hampers on 24th.
I recommend not using this company. They obviously have a delivery problem.
December 27, 2024
Unprompted review
Reply from The Gourmet Pantry
Hi Jean, thank you for your feedback and I'm sorry to hear your gift hasn't arrived with the lucky recipients. I can see your order was placed and dispatched from us here on the 20th of December. Sadly, standard shipping, which was selected at checkout, was no longer guaranteed for delivery before Christmas by our delivery partner, Australia Post. Standard shipping estimates are displayed at checkout and currently state 4-6 business days delivery. If you'd like to reach out to the team on info@thegourmetpantry.com.au we can investigate delivery for you further.
Sarah - The Gourmet Panty Team.
I love the quality of the products
I love the quality of the products. I recently had an issue with an order in which one of the components was broken. On contacting them their response was very prompt, very satisfactory and extremely understanding. This was more than I had expected especially as it was in the middle of the Xmas rush.
December 19, 2024
Unprompted review
Reply from The Gourmet Pantry
Thank you for your lovely review, Heather. We're so happy we could resolve your broken item swiftly, and hope you enjoyed. Thank you for choosing The Gourmet Pantry and we look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Great quality products
Easy to use website, regular updates on delivery and delivery on time. Product quality was good as well as the packaging.
October 27, 2024
Reply from The Gourmet Pantry
Tanuja, thank you for your fantastic review. We're happy to hear it was an easy shopping experience. Thank you for choosing The Gourmet Pantry and we look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team
Good
Good, reliable service.
My family were very, very happy with the Christmas hamper.
November 21, 2024
Reply from The Gourmet Pantry
Yvonne, we're so happy your gift was well received. Thank you so much for your kind words and choosing The Gourmet Pantry. We look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Quick and Easy delivery
My order was well packed and delivered with in 3 days of the order. I am extremely happy with the service I received.
The Gourmet Pantry has a great website with recipes and great choice.
November 20, 2024
Reply from The Gourmet Pantry
Geoff, thank you for you fantastic review. We're very happy to hear about you 5-star experience with us. We hope you can use some of the recipes in future.
Sarah - The Gourmet Pantry Team.
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