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Via Money Supermarket they had Defaqto 5 star and were competitive for companies with this rating. I spoke to them and got through to a human!! Very helpful, and after a quick discussion went ahead on... See more
Company replied
The Green Insurer provided all elements of car insurance policy, including 90 days EU full coverage per year. There is extra attention of monitor of car trips via app with rewards The documents are a... See more
Company replied
I took out car insurance with them last year as they were the cheapest quote but I also liked the fact you can track your driving and it tells you when your using too much fuel by cornering to ha... See more
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Company details
About The Green Insurer
Written by the company
Why choose The Green Insurer?
The Green Insurer's vision is to minimise the damage done to the environment from driving, to encourage motorists to drive in a green, fuel efficient way and to drive fewer miles.
We measure and offset your carbon emissions and reward you for your green driving (driving in a fuel efficient way) and for driving fewer miles.
Another benefit of green driving is that it is closely linked to safe driving, meaning that green drivers are safer on the roads.
Drive greener, offset carbon, earn rewards.
Insurance products we offer:
Car insurance quote Van insurance quote Learner driver insurance quoteYour insurance, makes a world of difference
By choosing The Green Insurer, you’re helping fund impactful carbon offset projects across the globe.
Learn more about how much carbon has been offset by our policyholders, and learn more about the projects we invest in.
Contact info
PO Box 386, Broadstairs, CT10 9DX, United Kingdom
- 01727 222 777
- help@thegreeninsurer.com
- thegreeninsurer.com
4.5
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got the cheapest deal
Got the cheapest deal. Was quick did mot change price even though I logged out and in again.
March 22, 2025
Unprompted review
Reply from The Green Insurer
Hi Husnay,
Thank you for your great review! We’re glad to hear you got a great deal and that the process was quick.
If you ever need any assistance, don’t hesitate to get in touch!
Not set up for people with Ltd interweb access…
Unfortunately company is not set up for people who have ltd Internet access. App can not be down loaded to phone and I have no other way of downloading. Do mot own laptop or computer and no inter band at home
March 14, 2025
Reply from The Green Insurer
Thanks for taking the time to leave your feedback Darren. To get the most out of our insurance, it is best that you have a smartphone with our app on it. This allows you to benefit from our Green Rewards and carbon offsets. However, you do not need to have access to a computer.
We'd be happy to try to help you get the app up and running on your phone. We will try to call you but do call us on 01727-222 777 if you prefer.
Thank you for choosing The Green Insurer and please feel free to contact us at any point if there is anything we can help with.
Paul
Reply from The Green Insurer
Hi there. Thank you for leaving us such nice comments. Please do get in touch if there is ever anything we can help with.
Best regards
Paul
Not the easiest or consumer friendly…
Not the easiest or consumer friendly experience I've had. Too many layers of duplicate information.
March 12, 2025
Reply from The Green Insurer
Hi David,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as smooth as it should have been. We appreciate your comments regarding duplicate information and will review our process to make improvements where possible.
If there’s anything we can do to assist or clarify things for you, please don’t hesitate to get in touch. We value your feedback and hope to provide a better experience in the future.
It was easy with the professional help…
It was easy with the professional help from the agent who dealt with me
March 11, 2025
Reply from The Green Insurer
Hi Mary,
Thank you for your lovely review! We’re delighted to hear that our team provided professional help and made the process easy for you.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help.
Website easy to use and premium much…
Website easy to use and premium much better than that quoted by my existing insurer. Customer service was excellent and overall a great experience 👍
March 17, 2025
Unprompted review
Reply from The Green Insurer
Hi Denise,
Thank you for your fantastic review! We’re so pleased to hear that you found our website easy to use and that we could offer you a better premium than your previous insurer.
If you ever need any assistance, don’t hesitate to reach out—we’re always happy to help!
I spoke to Joanne from the Green…
I spoke to Joanne from the Green insurance group, as I had a problem with my car insurance policy.
This problem was quickly rectified, she was extremely helpful and professional .
February 14, 2025
Unprompted review
Reply from The Green Insurer
Hi Simon,
Thank you for your fantastic review! We’re so pleased that Joanne was able to resolve your issue quickly and provide professional, helpful service. We’ll be sure to pass on your kind words to her!
If you ever need any further assistance, don’t hesitate to get in touch—we’re always here to help.
The web site was really easy to use…
The web site was really easy to use unlike a few other sites I had been on! Price was good, which is the main thing we are looking at with car insurance.
All the other things that come with buying car insurance were good as and the company looks good, I did review them before signing up.
March 6, 2025
Reply from The Green Insurer
Hi David,
Thank you for your fantastic review! We’re delighted to hear that you found our website easy to use and that our pricing was competitive.
It’s great to hear you took the time to review us before signing up, we appreciate your trust! If you ever need any assistance, don’t hesitate to reach out.
Reply from The Green Insurer
Hi John,
Thank you for your great review! We’re so pleased to hear that you found the process easy and simple to understand.
If you ever have any questions or need assistance, we’re always happy to help!
Great Service
Staff are very helpful and answered the phone very quickly and dealt with my query efficiently.
February 28, 2025
Reply from The Green Insurer
Hi Rebecca,
Thank you for your lovely review! We’re so pleased that our team was able to assist you quickly and efficiently.
If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Really helpful and friendly and catered…
Really helpful and friendly and catered for my needs efficiently. Very patient and explained everything I didn't understand.
March 1, 2025
Reply from The Green Insurer
Hi Sarah,
Thank you for your fantastic review! We’re delighted to hear that our team was friendly, patient, and able to cater to your needs efficiently.
If you ever need any further assistance, we’re just a call away. Thanks again for your feedback!
quick online
March 8, 2025
Reply from The Green Insurer
Hi Michael,
Thank you for your great review! We’re so pleased to hear that you found the online process quick and straightforward!
If you ever need any assistance, don’t hesitate to reach out—we’re always happy to help.
Excellent price
Excellent price, excellent service, easy to use web site.
Cheaper insurance for a new Mercedes than a2014 3008.
Follow-up emails making sure we were happy.
All round so good so far.
March 7, 2025
Reply from The Green Insurer
Hi Lisa,
Thank you for your fantastic review! We’re delighted to hear that you found our pricing competitive, our service excellent, and our website easy to use.
It’s great to know that everything has been smooth so far.
If you ever need anything, don’t hesitate to get in touch – we’re always happy to help!
The website was clear and the phone was…
The website was clear and the phone was answered promptly by a friendly and knowledgable person.
The documentation was clear, if a little lengthy.
February 24, 2025
Reply from The Green Insurer
Hi Alan,
Thank you for your feedback! We’re pleased to hear that you found our website clear and that your call was answered promptly by a friendly and knowledgeable team member.
Providing clear and helpful documentation is a priority for us, but we appreciate your comment about the length - we’re always looking for ways to improve.
If you ever need any assistance, don’t hesitate to reach out—we’re always happy to help!
I phoned to report my change of number…
I phoned to report my change of number plates and and spoke to a 'live' person and not a machine. So refreshing nowadays. Very helpful.
March 10, 2025
Reply from The Green Insurer
Hi Paul,
Thank you for your great review! We’re so pleased to hear that you appreciated speaking to a real person rather than an automated system—it’s something we know makes a big difference. We’re also delighted that our team was able to assist you quickly and helpfully.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
I recommend the Green Insurer
Found The Green Insurer to be one of the cheaper quotes but still with the great cover details I needed. A great app too so your details are at hand just in case and easy to use.
February 24, 2025
Reply from The Green Insurer
Hi Carol,
Thank you for your fantastic review!
We’re so pleased to hear that you found The Green Insurer to offer both great cover and competitive pricing. It’s also great to know you’re finding the app useful and easy to navigate!
If you ever need any assistance, don’t hesitate to reach out—we’re always happy to help.
Reply from The Green Insurer
Hi Steven,
Thank you for your great review! We’re so pleased to hear that you found our pricing competitive and the insurance process easy.
If you ever need any assistance, don’t hesitate to reach out – we’re always happy to help.
Reply from The Green Insurer
Thank you for your great review!
We’re delighted to hear that you found our pricing competitive and the app easy to use.
If you ever need any assistance, don’t hesitate to reach out – we’re always happy to help.
Excessive cancellation charge
Had to cancel the insurance on my camper van that I took out in October 2024 as I sold it. So let's start with the £50 admin fee, then onto the £50 insurer's admin fee. That is now meaning that on top of the policy you have already paid for IN FULL, you now owe us £12.04 !!! Never ever again.
March 4, 2025
Unprompted review
Reply from The Green Insurer
Hi Ali,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused. After reviewing your case, we can confirm that the £12.04 should not have been charged, and we have now refunded this amount back to your card. You should see the refund in your account within the next 3–4 days.
We’re actively working on a solution to ensure this situation doesn’t happen again for any of our customers. With regards to the cancellation fees, as with other insurance providers, these charges help cover a small part of the cost of setting up your policy, including fees from price comparison sites. These fees are clearly outlined before a policy is taken out and are also published on our website.
We appreciate your feedback and will continue working to improve our processes. If you have any further concerns, please don’t hesitate to get in touch.
The representative from this company…
The representative from this company was very helpful and made the process very smooth. She explained everything clearly and concisely.
February 27, 2025
Reply from The Green Insurer
Thank you for your lovely review!
We’re so pleased to hear that our representative made the process smooth and clearly explained everything for you.
If you ever need anything else, we’re always here to assist. Thanks again for your feedback!
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