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Via Money Supermarket they had Defaqto 5 star and were competitive for companies with this rating. I spoke to them and got through to a human!! Very helpful, and after a quick discussion went ahead on... See more
Company replied
The Green Insurer provided all elements of car insurance policy, including 90 days EU full coverage per year. There is extra attention of monitor of car trips via app with rewards The documents are a... See more
Company replied
I took out car insurance with them last year as they were the cheapest quote but I also liked the fact you can track your driving and it tells you when your using too much fuel by cornering to ha... See more
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Company details
About The Green Insurer
Written by the company
Why choose The Green Insurer?
The Green Insurer's vision is to minimise the damage done to the environment from driving, to encourage motorists to drive in a green, fuel efficient way and to drive fewer miles.
We measure and offset your carbon emissions and reward you for your green driving (driving in a fuel efficient way) and for driving fewer miles.
Another benefit of green driving is that it is closely linked to safe driving, meaning that green drivers are safer on the roads.
Drive greener, offset carbon, earn rewards.
Insurance products we offer:
Car insurance quote Van insurance quote Learner driver insurance quoteYour insurance, makes a world of difference
By choosing The Green Insurer, you’re helping fund impactful carbon offset projects across the globe.
Learn more about how much carbon has been offset by our policyholders, and learn more about the projects we invest in.
Contact info
PO Box 386, Broadstairs, CT10 9DX, United Kingdom
- 01727 222 777
- help@thegreeninsurer.com
- thegreeninsurer.com
4.5
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great business.
Great business.
Makes you wonder why most of the UK financial services businesses are so sh1t.
2nd best price for new car.
Docs and app all appeared easily.
THEN. Was changing vehicle no to my private plate a week later.
30 seconds on call waiting.
A human in the UK...
Sorted within a minute.
Usual £25 change charge waived.
Why is such customer service so beyond almost every other UK coy?
March 29, 2025
Reply from The Green Insurer
Hi John,
Thank you for the brilliant review! We’re absolutely thrilled to hear that your experience, from setting up your policy to updating your plate, was an easy process.
We’re proud to offer quick access to real people who care, and it means a lot to hear that stood out to you.
Thanks again for your support, and for choosing The Green Insurer. We’re always here if you need us!
Reply from The Green Insurer
Thank you for your review! We’re glad to hear everything was straightforward. If there’s ever anything we can help with, just let us know - we’re always happy to support you.
Proof is in the pudding
So far so good but like any insurance there only any good if you need to make a claim. Hopefully I won’t find out…
March 24, 2025
Reply from The Green Insurer
Hi Colin,
Thank you for your honest review. You’re absolutely right - insurance really proves its value when it’s needed most.
Should you need to make a claim, please be assured that if you do, we’ll be here to support you.
If you ever have any questions in the meantime, feel free to get in touch.
Easy site to navigate
Easy site to navigate. I chose this insurance company as I want to be more eco and this site encourages this
March 29, 2025
Reply from The Green Insurer
Hi Nicola,
Thank you for your lovely review! We’re so pleased you found the site easy to navigate and that our eco-friendly approach resonated with you.
Keep an eye on our carbon offsets page - we’ve got some exciting project updates coming soon, that we think you’ll really appreciate.
If you ever need anything, we’re always here to help!
What's to rate?
I suppose I did all the work. I filled out an online form then provided my credit card. The real test will be what happens if I have to file a claim.
March 21, 2025
Reply from The Green Insurer
Hi Russel,
Thanks for your honest feedback. We’re pleased to hear the online process was straightforward, and we understand that the real test of any insurer is how things are handled in the event of a claim.
Please rest assured that our team is here to support you should you ever need us.
If you have any questions in the meantime, don’t hesitate to get in touch.
Great price easy to get in touch with…
Great price easy to get in touch with them you dont have to wait to long on the phone i wood definitely recommend
March 20, 2025
Reply from The Green Insurer
Thank you for your fantastic review! We’re really glad to hear you found it easy to get in touch with us and didn’t have to wait long on the phone. We also appreciate the recommendation – it means a lot to us!
If you ever need further support, we’re just a call away.
Reply from The Green Insurer
Hi Rajkumar,
Thank you for your great review! We’re so pleased to hear that you found the process quick, easy, and reasonably priced.
If you ever need anything, don’t hesitate to reach out – we’re always happy to help!
Website was easy to use
March 22, 2025
Reply from The Green Insurer
Thank you for your great review! We’re really pleased to hear you found the website easy to use.
If you ever need any help, we’re always here to assist!
Good so far
Took out car insurance with them recently.
Excellent price and no need to phone them as smooth transaction.
Good so far
March 27, 2025
Unprompted review
Reply from The Green Insurer
Hi Paul,
Thank you for your great review! We’re so pleased to hear that everything went smoothly and that you found our pricing excellent!
If you ever do need support, we’re always here and happy to help. Thanks again!
Reply from The Green Insurer
Hi Anne-Marie,
Thank you for your lovely review! We’re so pleased to hear that your initial experience has been a great one.
If you ever need anything, we’re always here to help—just get in touch!
My experience was good
My experience was good. All three people helped me. Customers service skills are very high. Nice to talk to friendly staff and not a voice AI generated. Whilst I cancelled before start date I received my money into my account. I also received confirmation in the post
March 18, 2025
Reply from The Green Insurer
Hi Brian,
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that all three team members you spoke to were helpful and that you appreciated speaking to real, friendly members of the team rather than automated systems.
We’re also glad to hear your cancellation was handled smoothly and promptly.
Thanks again for your feedback!
Reply from The Green Insurer
Hi Terence,
Thank you for your great review! We’re so pleased to hear you found our website quick and easy to use, and that you felt you got the best value for money.
If you ever need anything else, don’t hesitate to get in touch!
Oh so simple
Excellent price simple online process to obtain my insurance and great customer service would highly recommend
Thank you
March 20, 2025
Unprompted review
Reply from The Green Insurer
Hi Mark,
Thank you for your fantastic review! We’re thrilled to hear that you found the online process simple and the price excellent. It's brilliant to know our customer service left a great impression too. We really appreciate the recommendation!
If you ever need any support, we’re always happy to help.
Reply from The Green Insurer
Thank you for your kind review! We’re so glad to hear you had a positive experience and that our team member was friendly and helpful on the phone.
If there’s anything else you need, just give us a call—we’re always here to help!
Reply from The Green Insurer
Hi Steve,
Thank you for your great review! We’re so pleased to hear that you found the setup process easy.
If you ever need anything else, we’re just a call or message away!
Simplicity to complete transaction.
Simplicity to complete transaction.
Found it very straightforward for an old codger to go on line and complete my car insurance at a reasonable cost to some of the other inflationary quotes I was provided.
March 11, 2025
Reply from The Green Insurer
Hi Vincent,
Thank you for your fantastic review! We’re delighted to hear that you found the process simple and straightforward—even better that it felt accessible and good value. We really appreciate your feedback and are so pleased we could offer a smooth experience.
If you ever need any support, don’t hesitate to get in touch!
Great deal
No brainer, compared to my existing insurance,saved myself £130, quick and easy.
March 12, 2025
Reply from The Green Insurer
Hi Philip,
Thank you for your brilliant review! We’re so pleased we could help you save £130!
If you ever need further support, we’re always happy to help.
Reply from The Green Insurer
Hi Julie,
Thank you for your lovely review! We’re thrilled to hear that you found the website easy to use.
If you ever need anything else, feel free to get in touch!
Poor Customer Service Experience
Car insurance taken out recently through Money Supermarket, which made an assumption on the market value of my (recently purchased) vehicle with nowhere to correct this. Contacted The Green Insurer, who told me that there would be an additional premium to increase it. I raised a complaint, as I would not have taken out the policy at the increased price, I was asked to provide screen shots from Money Supermarket to prove I was unable to correct the value, which I did, they admitted there is an issue, but would not waive the fee which I think is poor customer service. It was cheaper to pay the additional fee than pay the cancellation fee and go elsewhere so I had no choice but to pay it, but this is a poor first impression of the company. It's a shame, as the staff have otherwise been really friendly and have tried to help as much as possible.
March 18, 2025
Unprompted review
Reply from The Green Insurer
Hi Vicki. Thank you for taking the time to leave a review about your experience. I’m sorry that you have found it so frustrating. When you buy a policy through a price comparison site, we take the information that you input and that they assume to provide the quote. Once you click through from them to our website, you are shown the information and can amend anything that is not right. Unfortunately, we don’t have any control over Moneysupermarket’s quote engine, but we do give you the option to review and amend anything that isn’t right before you take out the policy. As an insurance broker, once you buy your policy, we set an insurance contract in place with an insurance company (the most competitive one on our panel) and you agree to the contract with us. Any changes to your cover from thereon in, will most likely result in a change to your premium, which the insurer decides. We did contact the insurer in your case to ask them to make a free change for you, but they declined. We also contacted Moneysupermarket to make them aware of the issue you encountered, but they too believe that they had done nothing wrong.
My advice to anyone is to check your information carefully before you take out your insurance contact, as changes after you buy are likely to result in a change to your premium.
I do hope that your experience with us will be happier for the rest of your policy and please do contact us if there is anything we can do to help.
Best regards
Paul
Straightforward fast & efficient…
Straightforward fast & efficient service. Great competitive price. Met my requirements completely.
March 17, 2025
Reply from The Green Insurer
Hi Richard,
Thank you for your fantastic feedback! We’re so pleased that our service met your requirements and that you found everything fast, efficient, and competitively priced.
If you need anything else, we’re always here to help.
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