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Via Money Supermarket they had Defaqto 5 star and were competitive for companies with this rating. I spoke to them and got through to a human!! Very helpful, and after a quick discussion went ahead on... See more
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The Green Insurer provided all elements of car insurance policy, including 90 days EU full coverage per year. There is extra attention of monitor of car trips via app with rewards The documents are a... See more
Company replied
I took out car insurance with them last year as they were the cheapest quote but I also liked the fact you can track your driving and it tells you when your using too much fuel by cornering to ha... See more
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Company details
About The Green Insurer
Written by the company
Why choose The Green Insurer?
The Green Insurer's vision is to minimise the damage done to the environment from driving, to encourage motorists to drive in a green, fuel efficient way and to drive fewer miles.
We measure and offset your carbon emissions and reward you for your green driving (driving in a fuel efficient way) and for driving fewer miles.
Another benefit of green driving is that it is closely linked to safe driving, meaning that green drivers are safer on the roads.
Drive greener, offset carbon, earn rewards.
Insurance products we offer:
Car insurance quote Van insurance quote Learner driver insurance quoteYour insurance, makes a world of difference
By choosing The Green Insurer, you’re helping fund impactful carbon offset projects across the globe.
Learn more about how much carbon has been offset by our policyholders, and learn more about the projects we invest in.
Contact info
PO Box 386, Broadstairs, CT10 9DX, United Kingdom
- 01727 222 777
- help@thegreeninsurer.com
- thegreeninsurer.com
4.5
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Smooth easy renewal
April 23, 2025
Reply from The Green Insurer
Hi Nicholas,
Thanks for the great review! We’re glad your renewal went smoothly.
If you need anything else, don’t hesitate to reach out!
Difficult to Prove No Claims Discount
We had to show proof of our No Claims Discount. This was quite prolonged and tortuous. I would have thought that insurers could easily get that information from each other.
April 21, 2025
Reply from The Green Insurer
Hi Mark. Thank you for taking the time to leave your review. Like other insurance providers, we use the industry database to validate No Claims Discount (NCD). There are times when we are unable to validate it using this database, either because the previous insurer does not subscribe to the database or because the amount of NCD is different. Sometimes the previous insurer does not update the database correctly or the policy may have been in someone else's name. In these situations we need customers to send us proof, which in most cases is the renewal invitation from your previous insurer. I'm sorry we needed to request proof and other info from you, but hope that all will be straightforward for you from now on.
Thank you for choosing to insure your car with us. Please do get in touch if there is anything else we can do to help.
Best regards
Paul
Reply from The Green Insurer
Hi Nitin,
Thank you for your lovely review! We’re so pleased to hear that you found everything easy to understand and your renewal process simple.
If there’s anything else we can support you with, we’re always happy to help!
The price was right couldn't fault the…
The price was right couldn't fault the young lady on the phone excellent in all aspects
April 19, 2025
Reply from The Green Insurer
Hi,
Thank you for the fantastic review! We’re delighted the price was right and that our team member made such a positive impression.
If you ever need any help in future, we’re here to assist!
Easy to set up
April 12, 2025
Reply from The Green Insurer
Thank you for leaving your feedback. We're really that you found setting up your policy was easy. We look forward to making things as easy for you in the future too, so please just contact us if there is anything we can do to help.
Best regards
Paul
AVOID AT ALL COSTS
Changed their quote up £1300 a year after £190 deposit paid. AVOID AT ALL COSTS
There are cheaper quotes about
April 14, 2025
Reply from The Green Insurer
Hi. Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
Following the purchase of your policy, our routine checks through the Claims and Underwriting Exchange (CUE) database identified a previously undisclosed claim. This wasn’t declared at the quote stage, so the premium was adjusted to reflect the price you would have been quoted if it had been included in your quote. It is also worth noting that including this claim would have increased all your quotes.
We understand this can be frustrating, but accuracy is essential in insurance pricing to ensure fairness and protect you by ensuring the correct cover is provided . We always encourage customers to double-check their claims history with their previous insurer if they’re unsure before getting a quote.
If you believe that the claim was incorrectly been added to the CUE, we recommend you contact your previous insurance provider ASAP and this may be able to be removed.
If you have any further questions or would like to discuss this with us, our customer service team is here to help.
Thank you again for your feedback.
Paul
Easy change over
Easy change over, app is useful but how do I let you know about my set up. I have solar panels on my roof, my car runs on petrol ,& has stop/start system in traffic queues.
April 13, 2025
Reply from The Green Insurer
Thank you so much for leaving your feedback. It's really good to see you engaging with our carbon offsetting and asking these good questions. When you take out your policy, we receive data from the DVLA database all about your car, including the fuel consumption and emissions given the set-up and features on your particular vehicle when it was manufactured. This is then combined with the mileage you drive and how you drive (how fuel efficiently you drive) from our app to calculate your CO2 emissions for each journey. We then offset these emissions for you.
I hope this answers your questions, but if not, please don't hesitate to get in touch with us.
Warm regards
Paul
Can talk to a real person on the phone
Can talk to a real person on the phone. Fast service and good price
April 8, 2025
Reply from The Green Insurer
Hi,
Thank you for your lovely review! We’re so glad you appreciated being able to speak to a real person.
If there’s anything else we can help with, don’t hesitate to get in touch!
No service unless I pay more than the…
No service unless I pay more than the £1000 I paid for the car insurance which is comprehensive-NOT! No my complaint is that for your company to review alter or amend any aspects of an insurance policy you inform the purchaser that a fee ( for administration) will be required to simply tap a few keys on a keyboard to then adjust the policy which will incur an extra cost for the alteration to the policy.
My argument is that if I've had to lay out £1000 for a car insurance policy you ask for extra payments simply to make alterations to add whatever to the policy this is not withstand the high cost of the policy you have made available. I can remember a time when I'd go to a broker and they gave real service without asking extra fees for small administrative alteration to the policy. This was never a complaint about increase in the policy per say. For your staff to perform very minor administrative action you charge for the privilege. Very poor service indeed.
April 12, 2025
Reply from The Green Insurer
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
When you requested an increase in your vehicle’s value, the insurer adjusted the premium to reflect the change in cover, which resulted in a small additional cost. The additional cost reflects the price you would have been quoted if the vehicle value was increased in your quote. Although an admin fee usually applies in these cases, we had already waived it as a gesture of goodwill.
At the time, a member of our team was actively liaising with the insurer to see if the increase could be waived entirely, but the policy was cancelled before we had the chance to confirm. We understand that pricing and policy changes can be frustrating, and we’re sorry we didn’t get the opportunity to fully resolve things for you.
If you’d like to discuss this further or give us the chance to assist you again, our team is here to help.
All the best
Paul
Useless company
Useless company told that I would be charged £38 to change my wifes DOB when rang to cancel policy told it would cost £65 when I said go ahead the phone operative didnt even try to discuss the overcharging
April 3, 2025
Reply from The Green Insurer
Thank you for your feedback. We’ve reviewed your case and can see that the handling of your request didn’t meet the standards we aim to deliver.
The additional charge was due to the corrected date of birth, which affected the annual premium slightly. However, our team should have investigated this and waived the admin fee, especially once it was clear this was a simple correction. We also recognise that the cancellation process should have been handled with more care and clarity.
We appreciate your feedback and are taking steps internally to ensure this doesn’t happen again. If you’d like to discuss this further or if there's anything we can do to put things right, our customer service team would be happy to help.
Thanks again for bringing this to our attention and we're only sorry that we could not put this right for you.
Best regards
Paul
I have only just taken out the contract…
I have only just taken out the contract and have not had any other interaction. Therefore cannot give a valid rating. The sign up process was the same as any other insurer and fairly straightforward
April 10, 2025
Reply from The Green Insurer
Hi,
Thank you for taking the time to leave a review! We’re glad to hear the sign-up process was straightforward.
We appreciate your honesty, and we hope that your experience continues to be just as smooth throughout your time with us. If you ever need anything, we’re always here to help.
Thanks again for choosing The Green Insurer!
It was very good.
April 9, 2025
Reply from The Green Insurer
Thanks so much for leaving your review David. Don't hesitate to get in touch if there's ever anything we can do to help with your car insurance.
Paul
Reply from The Green Insurer
Thanks for taking the time to leave your comments Andrew. We're always pleased to hear from people who enjoy our carbon offsets and green driving rewards. Please do get in touch if there is ever anything we can do to help.
Best regards
Paul
Extremely efficient customer advisor…
Extremely efficient customer advisor and a competitive price
April 7, 2025
Reply from The Green Insurer
Thank you for leaving such a nice comment about Jo (who you spoke to on the phone). It's always gratifying to hear nice things about our lovely team. Now you know how to contact us, please just call if you ever need anything.
All the best
Paul
Immaculate experience
My wife had a no fault accident that wrote the car off. My claim was dealt with immaculately from beginning to end
April 2, 2025
Reply from The Green Insurer
I'm sorry to hear that you had an accident in your car, and hope that you're OK. We're really pleased to hear that your claim was handled well and hope that you are back on the road again quickly.
All the best
Paul
Reply from The Green Insurer
Hi Helen
Thank you for taking the time to leave a review here. We're really pleased you found us easy to deal with for you car insurance, but if there is every anything we can do for you, please do get in touch using live chat on the website or by calling 01727-222 777.
All the very best
Paul
Get your IT system up to speed and stop…
Get your IT system up to speed and stop silly messages - also reply to emails - pretty poor service frankly
April 2, 2025
Reply from The Green Insurer
Hi Chris,
Thank you for your feedback, and we’re sorry to hear you were disappointed with the experience.
We understand how frustrating it can be to receive repeated messages, especially when you’ve already provided information. In your case, our team needed to clarify information regarding two claims that were on your documentation that we were not aware of, however we should have made this clearer to you. This temporarily put the verification on hold and triggered follow-up reminders automatically.
I am aware that you have spoken to our team who are helping resolve this.
We’re reviewing how we handle these scenarios to reduce unnecessary messages and improve communication moving forward. We apologise if there was any delay in our replies, we’re working hard to respond as quickly and clearly as possible.
Thanks again for your feedback, it’s really helpful and helps us improve. If you have any outstanding concerns, please don’t hesitate to get in touch.
So far so good
So far so good. Never used this insurer before. Competitive price, good excess, like the idea of carbon offsetting and rewards for it. Have downloaded the app which is very informative about my driving!
Thanks.
April 7, 2025
Unprompted review
Reply from The Green Insurer
Hi Leonie,
Thank you for your lovely review! We’re delighted to hear that your experience has been positive so far and that you’re enjoying the app and the added benefits like carbon offsetting and rewards.
If you ever need anything or have questions along the way, we’re always here to help. Thanks again for choosing The Green Insurer!
Easy to register and get insured
Easy to register and get insured. However, there should be a way of communicating by phone instead of online alone.
March 28, 2025
Reply from The Green Insurer
Thank you for your feedback!
We’re glad to hear that you found it easy to register and get insured.
If you ever need to get in touch, feel free to give us a call on 01727 222 777, we’re more than happy to help! The lines are open from 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays.
Thanks again for your comments, and we’re here if you need us.
Low premium for quality cover.
Low premium for quality cover.
Website easy to use.
Policy easy to read and understand
March 28, 2025
Reply from The Green Insurer
Hi Gillian,
Thank you for your fantastic review! We’re so pleased to hear that you found our cover to be great value and appreciated the clarity of the policy.
If you ever need any help, we’re always just a call or message away!
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