The Hairy Coo Reviews 838

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 461 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their efficiency, attentiveness, and extensive knowledge. Customers consistently highlight the guides' ability to entertain with stories, facts, music, and humor, making the holidays memorable and enjoyable. The service is often described as well-organized, with clear pick-up points and a good balance between information and sightseeing, ensuring a smooth user experience. Reviewers appreciate the numerous stops provided, allowing ample time to stretch their legs and enjoy the spectacular scenery at various locations. However, some people mentioned wishing for more time at specific locations, such as the Glennfinnan stop, despite the overall positive experience. Conversely, a few other people also felt that an employee's behavior and professionalism were concerning, citing issues with their conduct.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising guides and drivers for their knowledge,... See more

Location

Customers consistently note positive experiences with location, highlighting the spectacular and amazing... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing that they thoroughly enjoyed their... See more

Service

Customers had positive experiences with service, often describing tours as wonderful, fantastic, and... See more

User experience

Users describe positive interactions with the overall experience, often highlighting it as enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 star rating for our guide today Fraser, for being efficient, attentive and knowledgeable and for having a really good playlist of music throughout the tour from Edinburgh to Inverness. Great stops,... See more

Rated 5 out of 5 stars

Three day tour from Edinburgh up to the Isle of Skye with Paul S, our guide and driver. The scenery is spectacular and there were plenty of stops in between the main events to stretch your legs. Paul... See more

Rated 5 out of 5 stars

Louise was very informative, fun, enthusiastic and professional. She allowed us time for each stop even when the view was hidden by grey sky's and fog from the weather. The intermittent scottish music... See more

Rated 5 out of 5 stars

Paul S. was not only a GREAT Driver he was very informative on Scottish History. His driving ability impressed me, as I am a retired Firefighter driving Fire Engines my whole life. His knowledge on... See more


Company details

  1. Tour Operator

About The Hairy Coo

Written by the company

Experience the best of Scotland with The Hairy Coo coach tours. Enjoy one of our fun and fascinating day trips or multi-day coach tours of Scotland.

The Hairy Coo offers Scotland tours from Edinburgh. All tours are guided by one of our experienced Scottish tour guides.

We also offer private tours of Scotland for all sizes of groups from 1 - 100.

Contact info

4.9

Excellent

TrustScore 5 out of 5

838 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience

Great experience!

Well coordinated from start of the tour until the end.

Our driver/guide Garry was absolutely brilliant in providing the very detailed history of Scotland, specifically, those landmarks within our tour.

Worth the price we paid for, will definitely recommend them and book another tour from hairy coo.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience and an amazing thing to do if you want a real taste of the high lands. Fraser showed us beautiful sights, told us some great stories and showed us some hidden gems that weren’t even included in the tour. Will definitely come back for another tour!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I went to Loch Ness and The Highlands

I went to Loch Ness, Glencoe, The Highlands, and Pitlochary with Nick from Hairy Coos. Nick was very knowledgeable, extremely caring as we had a couple of passengers on the bus with motion sickness and he dealt with the passengers with sensitivity, and he had a jolly good sense of humour with a lot of knowledge about Scottish history. I had a grand day out. Thanks Nick 😀

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Loch Ness trip

Our guide Nick was excellent, great storyteller. The views were amazing, during the tour we were able to see a lot of interesting things and places. Recommendations by the guide about restaurants was great

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Scotland is beautiful. Our guide, “Fraser” is knowledgeable and ent. Highly recommend!!

April 26, 2026
Unprompted review
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Reply from The Hairy Coo

Thanks for sharing, John! We’re so pleased you enjoyed exploring beautiful Scotland and that Fraser made the experience engaging and informative. We’ll be sure to pass on your kind words!

Rated 5 out of 5 stars

Best tourguide

Best tourguide, Tom. And a fantastic day and experience in the highlands of Scotland! Thank you so much for an unforgettable trip!! //from the Swedes

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Tom was great

Tom was great! Highly recommend this tour. Only had 2 days and this was very much worth it.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Peter and Bob roooooockin!!!

Peter and Bob roooooockin!!!! Amazing tour!!A clear recommendation!!!

April 26, 2026
Unprompted review
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Reply from The Hairy Coo

Thank you Sebastian - Peter and Bob will be delighted to hear this! Thanks for the fantastic feedback, we’re so glad you had an amazing time and enjoyed the tour.

Rated 5 out of 5 stars

The 5 day tour was simply amazing

The 5 day tour was simply amazing. The views were absolutely breathtaking and no pictures could properly due it justice. I genuinely believe that this tour was amazing as it was due to our tour guide, Fraser. His energy was positive, his storytelling was top tier, his passion for his job and Scotland was obvious, and his knowledge was never ending. I truly learned so much. If you get the opportunity to have Fraser as your guide, you are incredibly lucky. It was also great getting to share this experience with others from all around the world. 10/10 reccomend and would do it again in a heartbeat!

April 26, 2026
Unprompted review
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Reply from The Hairy Coo

Thank you Sammi, this is wonderful to read! We’re so glad the 5-day tour exceeded expectations and that Fraser’s energy and love for Scotland made it unforgettable. Thanks for the glowing recommendation, we hope to welcome you back again!

Rated 5 out of 5 stars

Best time of my life

Had an absolutely wonderful 5 Day tour with The Hairy Coos! Our guide Fraser was excellent and kept us all well informed and entertained with his fantastic storytelling ability and knowledge.
We saw the most incredible sights and went on the most stunning walks to places so old and historic it just blows your mind that you can stand in these places.
It sounds exaggerated but it’s true, something about the Highlands has changed something in me.
I would do this exact tour all over again in a heartbeat.

April 26, 2026
Unprompted review
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Reply from The Hairy Coo

Thank you so much Maryann, we're absolutely delighted by your review!
The 5-day tour showcases some unforgettable Highland scenery, and it's great to hear Fraser’s passion and storytelling made it extra special.
That connection people feel to the Highlands is something truly unique, we hope you get a chance to come for another visit!

Rated 5 out of 5 stars

Great tour!

It was amazing! I booked the 5 day tour of the highlands and I could be not happier. The guide, Frasir, was very enthusiastic, entertaining and very knowledgeable. You get to see the most beautiful places in the highlands: the big highlights, but also local spots. I can highly recommend them. I will definitely book with them again!

April 22, 2026
Unprompted review
Rated 2 out of 5 stars

This was one of the most concerning…

This was one of the most concerning guided tour experiences we’ve had anywhere in the world.

Our biggest concern was the driver’s behavior and professionalism. He repeatedly mentioned that he could not multitask and had a very low tolerance for any conversation while driving, which made the atmosphere tense and uncomfortable for a long, 12-hour tour. Even more troubling, we could see him in the rearview mirror frequently picking his nose and wiping his face throughout the trip, which was unhygienic and difficult to ignore. At times, his demeanor and behavior made us question whether he was fully fit for the job.

Another major issue was his habit of vaping directly in front of the bus door at every stop. He wouldn’t step aside, forcing guests to walk through the vapor to exit and re-enter the bus. It felt inconsiderate and unprofessional, and it made us question whether stops were being extended for guest experience or for his personal breaks.

While he did attempt some storytelling and humor, it often lacked structure and clarity. Stories would start without clear direction and end abruptly, making it hard to stay engaged. More importantly, his overall tone came across as grumpy and unapproachable, as if he didn’t enjoy working with people.

We understand that managing a large group requires firmness, but there’s a difference between being organized and making guests feel unwelcome.

To be fair, he did drive safely and seemed knowledgeable about the routes and drop-off points. The destinations themselves were beautiful and worthwhile—but they were the only redeeming part of the experience.

If it weren’t for the locations we visited, this would easily be a one-star tour.

Fair warning: it’s worth spending a bit more for a different company or a smaller group tour. You’ll likely have a far more enjoyable and comfortable experience.

April 24, 2026
Unprompted review
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Reply from The Hairy Coo

We appreciate you sharing your concerns, Stacy. We’re sorry that aspects of the guide’s conduct and communication impacted your enjoyment of the tour. This is not reflective of the experience we strive to offer, and your feedback will be addressed internally. We're glad to hear that you were still able to enjoy the locations and Highland scenery, and hope you may give us another chance in the future.

Rated 5 out of 5 stars

BOOK IT.....It will be worth your while.Very scenic

The whole experience was just awesome.
We started on time and had enough time on all stops.All the way to Glencoe and Loch Ness and the boat cruise..It was scenic and worthwhile.Also Michael our guide was so knowledgeable.I enjoyed the history stories all through and he has a good sense of humour ..Funny social guy.Tour was 10/10 worth it.

April 24, 2026
Unprompted review
The Hairy Coo logo

Reply from The Hairy Coo

So glad to hear you had such a great experience Mary! We’re thrilled you enjoyed the scenic journey to Glencoe and Loch Ness, and that Michael’s commentary and friendly humour made it so memorable. Thanks for the review!

Rated 1 out of 5 stars

3 days tour

3 days tour
I chose this specific tour because I am not fluent in the language and trusted that a guide would not only drive but also provide support, so it was a disappointment. Her name is Louise, and she drives an orange bus. She is actually from Scotland but did not make a real effort to be understandable. Worse, when she talked with someone not fluent in English, she made no effort to understand them.
I demonstrated many times that I did not understand the instructions, and she had no patience to repeat them. At one point, we stopped at a castle, and I said (again), 'I don't understand what we have to do here.' She just said that it was not recommended to buy tickets. I understood that there was a 25-minute parade, so I used that time.
When I returned, she was already about to leave. My husband ran to the bus, explaining that I have knee problems, so I cannot run. Then, she came to me and started yelling at me in front of everyone. It was so embarrassing; the rest of the passengers barely enjoyed the last attraction. If you see her, run."

April 23, 2026
Unprompted review
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Reply from The Hairy Coo

Thank you for taking the time to share your feedback Nanda. We’re sorry to hear that your experience did not meet your expectations, we always aim for our guests to feel supported and well informed while on tour.

That said, we feel it’s important to add some context. Your group returned late to the vehicle on multiple occasions, which caused delays and impacted the experience of other passengers. Our tours follow a set itinerary, and while we do our best to be accommodating to passengers running late, we must also balance the needs and enjoyment of the whole group.

Our driver-guides do their best to communicate in a way that is accessible to all passengers, as the majority of our guests are international and non-native English speakers. When your group was late once again, the driver‑guide approached you to explain the impact of the repeated delays and the effect it had on the rest of the group. There was no intention to cause embarrassment or distress, but necessary to ensure all guests could enjoy the tour as planned.

We appreciate your feedback and will continue working to improve communication while on tour.

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