The LGV Training Company Reviews 

867
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the instructors and support staff are exceptionally friendly, patient, and thorough, ensuring everyone understands every detail of their professional training. Reviewers consistently praise the highly efficient process and quick response times, making it very easy to schedule tests and complete qualifications without unnecessary stress. However, some customers also noted that communication deteriorated significantly after the initial sign-up phase, leaving them feeling unsupported, frustrated, and abandoned during their journey. A few people additionally described feeling misled by the intermediary company structure and experiencing unhelpful phone interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the supportive, professional, and... See more

Service

Consumers find service to be positive, highlighting dedicated support, helpful guidance for theory tests, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support teams who... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, well-organised, and... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he... See more

Company replied

Rated 5 out of 5 stars

The LGV training company has helped me every step of the way. Explaining everything in detail and what the process entailed. Managed to pass my theory test (multiple choice, hazard perc... See more

Company replied

Rated 5 out of 5 stars

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i eve... See more

Company replied

Rated 5 out of 5 stars

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support . Big shout out to ralf who was my point of contact for... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

The LGV Training Company are the UK's leading LGV training & HGV training specialists offering start to finish process, helping you at each step. We've organised, monitored and managed HGV driver training with over 40 brands. With over 50 locations UK ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

867 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(867)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish this company has…

From start to finish this company has been excellent. I had constant updates and check ins from the booking team and was in contact with Anthony on the recruitment team as soon as I passed and he got me an interview the next day and a job within the week.
Honestly couldn't be a better experience and I will be recommending lgv trying company to others.

September 8, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hi Ben,

Thank you so much for the review, its lovely to hear such postive feedback.

All the best in your new job using your license!

Rated 4 out of 5 stars

I had a great experience with this…

I had a great experience with this driving company. The service was professional, reliable, and friendly from start to finish. The instructors were patient, knowledgeable, and made me feel comfortable and confident behind the wheel.

Communication could be improved between colleagues as I was dealing with the same questions a lot.

The lessons were well organised and tailored to my needs, and I really appreciated the clear guidance and helpful feedback throughout my learning journey.
I would definitely recommend this driving company to anyone looking for a professional and trustworthy driving school. Excellent service!

September 4, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hi Flora,

Thank you for your review and feedback, we really appreciate it.

All the best using your license!

Rated 5 out of 5 stars

I had a great experience learning with…

I had a great experience learning with driving school! I recently completed my HGV training and I’m so happy to say that I passed all of my tests!

The training was intensive and challenging at times, but my instructor was patient, professional and very supportive throughout the whole process. I was quite nervous at the beginning, especially when learning to drive such a large vehicle, but I was given clear instructions and encouragement which really helped build my confidence.

I’m very grateful for all the guidance and support I received. I would definitely recommend this company to anyone who is looking to start their HGV driving journey. Thank you so much for helping me achieve my goal!

August 26, 2026
Unprompted review
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Reply from The LGV Training Company

Hi Maggie,

Thank you for leaving such a lovely review, its really appreciated.

We are happy to hear you would recommend us as a company!

All the best using your license in the future.

Rated 5 out of 5 stars

I went with the LGV training company as…

I went with the LGV training company as they were the only company to get back to me within 5 minutes of an initial inquiry. Nick Lake spoke for about 20 minutes, going through everything they offer regarding training and support. The price was good, and support was readily available when needed. The staff always contacted me regarding each stage of the process with great feedback and encouragement. The learning tools are great, but you yourself must put in the study time. So, overall, from inquiry to pass was 5 months, well worth it.

August 28, 2026
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Reply from The LGV Training Company

Hi John,

Thank you for your 5* review, we really appreciate the feedback!

Its great to hear Nick and the team were able to support you through the process.

All the best using your license!

Rated 4 out of 5 stars

Top job

They handled all aspects of my training with competent professionalism and were there when I had many questions. Nick Lake is the man to speak to and you will be sorted.
The only reason I didn't give 5 stars is that due to the school's being busy,I had to take my 2nd test in a different location but overall I'd recommend using LGV

August 27, 2026
Unprompted review
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Reply from The LGV Training Company

Hi Richard,

Thank you for your feeback, we really appreciate it.

All the best using your license!

Rated 5 out of 5 stars

Helpful, friendly

Very helpful, friendly and also there for any questions

August 17, 2026
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Reply from The LGV Training Company

Hi Brett,

Many thanks for your 5* review, we really appreciate it!

Rated 5 out of 5 stars

Passed Theory

Just completed my theory tests this morning and managed to pass them with the help and revisions provided which clearly helped a lot since I passed first time!
Also appreciate the support from Nick Lake and Kayleigh Evered.

August 10, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hi Joss,

Thank you for your 5* review! Best of luck with the remainder of your course.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, everything made easy and clear to understand. Answer all questions I had.

August 4, 2026
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Reply from The LGV Training Company

Hello,

Thank you for your 5* review, we really appreciate it.

Its great to hear everything was made clear 😊

Rated 5 out of 5 stars

5 days cpc course

Done 5 days cpc course, easy to book friendly and helpful with knowledgeable instructors, would definitely recommend.

July 30, 2026
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Reply from The LGV Training Company

Hi Simon,

Thank you for your review regarding the Virual CPC course, we really appreciate it.

All the best!

Rated 5 out of 5 stars

Me experience

Very quick to respond, very trustworthy,
and all the people I met were great.

July 28, 2026
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Reply from The LGV Training Company

Hi Adonai,

Thank you for your 5* review!
We are glad to hear you had such a positive experience.

Rated 5 out of 5 stars

Liberty has been exceptional

Liberty has been exceptional. Kind and helpful. Really important to talk to humans these days and know that you’re being taken care of.

July 24, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Hi,

Thank you for the 5* review, we really appreciate it!

We are glad to hear Liberty was able to help 😊

Rated 5 out of 5 stars

Really informative week.

Really informative week.
Simple to book and attend from start to finish, overall great service. Highly recommend.

July 28, 2026
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Reply from The LGV Training Company

Hi Lee,

Thank you for taking the time to leave a review, we really appreciate it!

Rated 5 out of 5 stars

They have been fantastic right from the…

They have been fantastic right from the start. Very helpful and informative. Explained everything really well. Keep up the good work guys.

July 23, 2026
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Reply from The LGV Training Company

Thank you for the review. We're glad the team have been fantastic from the start - we will be sure to pass this feedback on.

Wishing you all the best!

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish for my HGV license. Nick lake was brilliant and supportive and always on hand to support or answer any questions.

The process was efficient and straight forward due to their ongoing care and advice.

July 23, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad you've had a great experience from start to finish and that Nick has been supportive throughout, we will be sure to pass this feedback onto him. Congratulations on passing!

Wishing you all the best!

Rated 4 out of 5 stars

Great help

Every step of the way they have been supportive and helpful. Available at all times, just a quick phone call away. Really understanding of me working around my university work, allowing me all the time I need.

July 23, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad the team have been supportive & helpful throughout the process. Congratulations on passing!

Wishing you all the best!

Rated 5 out of 5 stars

Their people done their jobs well

Their people done their jobs well, in not more than one or two months I attained the licences necessary through them, for which I am thankful.

July 23, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. It's brilliant to read that the team assisted you through the process so quickly. Congratulations on passing!

Wishing you all the best!

Rated 1 out of 5 stars

Fraud!!!

This is the biggest corn company I have ever come across. All they do is lie over the phone and take commission on whatever course you want to do. Please DO NOT go forward booking any course with this guys. All they are is a group of corn artists working over the phone and tricking people. I don’t want anyone else to get cheated how I did. They just book your course with a company close to your area and charge a massive commission. I did a 16 hours course which the training school charges £1799 how ever I ended up paying £2500 that’s £700 commission. This is fraud!!!! Also the with CPC they charged me £500 where is cost £350 and when I told them to refund my money they stop responding. Please DO NOT BOOK WITH THIS FRAUDULENT COMPANY!!!

June 8, 2026
Unprompted review
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Reply from The LGV Training Company

Good morning,

Thank you for taking the time to leave your feedback. We're sorry to hear that you feel this way, but we do feel that your review presents an unfair and inaccurate picture of our service.

Our pricing is clearly confirmed before any booking is made, and customers are free to compare prices and carry out their own research before deciding to proceed. Our charges reflect the service we provide and this is not fraud.

We also note that our customer service team has responded to every piece of correspondence we have received from you. If there are any outstanding concerns, we would be more than happy to discuss them with you directly. Please contact our customer service team, and we'll do our best to help resolve any remaining issues.

Kind regards
The LGV Training Company

Rated 5 out of 5 stars

Great experience

Great experience

July 13, 2026
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Reply from The LGV Training Company

Thank you for the 5*! It's brilliant to read you've had a great experience.

All the best!

Rated 2 out of 5 stars

Great training, but good luck finding a job!

If you’re considering HGV training then this company are a decent choice. There are some positives but also a few points you should really consider before signing up.

Firstly they are a go between company, and for that you pay a HEFTY premium, especially when booking your theory test. If you’re happy with that and want the convenience then fill your boots and let them take the strain. (and your money)

Secondly, the training courses are very good. My son was very pleased with the whole experience. Again though there are plenty about at a much cheaper price if you go direct. (EP training are very good)

Thirdly, when you sign up prepare for lots of phone calls with extra add ons. These are expensive and can feel very pressurised at times as there is commission to be made!

Once you do pass, you are then handed over to the recruitment side, and this is where things nosedive very quickly. You are literally just a number…(and a big number at that) of people looking for work. There is just one person looking after you and he is so overworked that unless you chase hard, then little will come your way in terms of feedback, let alone work. We have had lots of promises/leads but little substance and we are tired of chasing aimlessly.

It has felt for some time that now the LGV training company have our money and my son has passed his test, he is a distinct after thought. (think salesman who has sold you a shiny new car and you have left the showroom etc). We have been told by the recruiter that only having an automatic licence and being under 25 hinders my son, but this strangely wasn’t a problem when we signed up to the glitzy sales pitch and our money paid. In fact, we were told it wasn’t a problem and there would be jobs aplenty when my son completed his training. That affirmation simply has not materialised.

My advice would be to go in with eyes well and truly wide open. It’s a lot of money and you can get much better value going independently to a host of training companies and booking the theory yourself. Also, the job situation is not as they make out, it is very tough out there especially if you are under 25 due to insurance costs.

Good luck with whoever you choose!!

January 20, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hello,

Thank you for taking the time to share your feedback. We are really pleased to hear your son enjoyed his training and had such a positive experience with that part of his journey.

We have spoken with our Recruitment team, they have advised that your son was offered several job opportunities after qualifying. We completely understand that every role won't be the right fit, and we respect his decision to decline those offers. We wanted to add this context as we believe it only fair that these details aren’t missed.

Of course, if another opportunity becomes available in his area that we think would be a good fit for him, we will get back in touch and let him know.

We genuinely wish your son every success in finding the role that's right for him and hope he enjoys a long and rewarding career in the industry.

Kind regards
The LGV Training Company

Rated 4 out of 5 stars

Would definitely recommend to any one

On all 5 modules I found all the instructors to be informative and helpful.
After few years since my last CPC its amazing what you for get over time.
would definitely recommend The LGV Training Company to any one.

July 2, 2026
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Reply from The LGV Training Company

Thank you for taking the time to leave us a review. We're glad you enjoyed the CPC course and found it helpful. Thank you for the recommendation.

Wishing you all the best!

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