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The Lilly Pad Reviews 

161
•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique, beautiful, and high-quality products, often highlighting their excellent value. People consistently report quick delivery and efficient service, appreciating the careful packaging that ensures items arrive safely. The overall purchasing process, from ordering to communication, is described as easy and straightforward by many consumers. However, some customers also noted occasional issues with items arriving damaged or with missing parts. A few other people felt that while dispatch was quick, the final delivery by the courier sometimes took longer than expected or had issues like items being left unattended.

What people talk about most

Product

Customers express great satisfaction with the products, often describing them as beautiful, unique, and of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and super-fast... See more

Quality

Customers consistently note positive experiences with quality, often describing items as well-packaged,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and efficient.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Very happy with my purchase. Was sent out for delivery very quickly, shame Yodel took an age to actually deliver it! Well packaged & as described. Lovely ☺️

Company details

  1. Gift Shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!

Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(161)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Simply amazing

Simply amazing!
Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique items and i can’t wait to visit the actual shop, thank you ❤️

January 1, 2026
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, Quick delivery too. Beautifully packaged and secure.
The items I ordered are stunning, I am so thrilled and will definately recommend and use The Lily Pad again.

December 10, 2025
Rated 1 out of 5 stars

Charged for product and did not ship to me

Charged for product then when I asked about shipping she said she did not ship to the US. Too expensive. I told her to refund my money then. Why did she charge me for item if she doesn't ship??? Did she think I was gonna fly to the UK to pick up the item? In the end, she only partially refunded my money and I got nothing for it! Don't do business with this crook!

November 11, 2025
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Reply from The Lilly Pad

I’m sorry for your frustration, but I’d like to clarify what happened.

You placed your order using the “Collection from shop” option, which is clearly listed as in-store pickup only, not shipping. My Terms & Conditions also explain that buyers outside the UK must request a shipping quote before purchasing, as some items are too large or too costly to ship internationally.

Once you asked about delivery to the USA, I immediately explained that the item was far too large and expensive to ship, and I cancelled the order and issued a refund.

You did receive the full refund on my end, and if any deduction appears, it would be related to currency conversion or bank fees, which I do not control.

Given that everything was handled according to the website’s terms and the refund was issued promptly, leaving a 1-star review for a misunderstanding caused by not selecting the correct option does feel very unfair.

I understand the disappointment, but I did not keep your money or attempt to mislead you in any way. The order was refunded promptly, and I followed the terms stated on the website.

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