The Lilly Pad Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique, beautiful, and high-quality products, often highlighting their excellent value. People consistently report quick delivery and efficient service, appreciating the careful packaging that ensures items arrive safely. The overall purchasing process, from ordering to communication, is described as easy and straightforward by many consumers. However, some customers also noted occasional issues with items arriving damaged or with missing parts. A few other people felt that while dispatch was quick, the final delivery by the courier sometimes took longer than expected or had issues like items being left unattended.

What people talk about most

Product

Customers express great satisfaction with the products, often describing them as beautiful, unique, and of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and super-fast... See more

Quality

Customers consistently note positive experiences with quality, often describing items as well-packaged,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and efficient.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Very happy with my purchase. Was sent out for delivery very quickly, shame Yodel took an age to actually deliver it! Well packaged & as described. Lovely ☺️


Company details

  1. Gift Shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(161)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely adore this place.

I absolutely adore this place. Gorgeous, eccentric and colourful stuff and its surprisingly affordable. I live on other side of country and owner has got every one of my packages to me really quickly and in great condition. Lovely lady who runs the place too. Fully recommend.

June 2, 2025
Rated 5 out of 5 stars

Fabulous

Absolutely brilliant customer service and communication. Helpful, personal and absolutely LOVE my chair!!
Have recommended to my friends and plan to visit the shop in person very soon!!

May 30, 2025
Rated 5 out of 5 stars

Absolute perfect service fantastic…

Absolute perfect service fantastic quality goods absolute love everything about the Lilly pad superb quick delivery absolutely highly recommend without any doubt

May 30, 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank you so much for your lovely review! I’m absolutely delighted that you’re happy with the service and the quality of your order. It truly means the world to me as a small, one-person business. Your support and recommendation are so appreciated — thank you again!

Warm wishes,
Marta – The Lilly Pad 💜

Rated 5 out of 5 stars

Absolutely fantastic service and…

Absolutely fantastic service and product I would highly recommend this company to anyone 100% thank you 🙏

May 31, 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank you so much for your lovely review! I’m absolutely delighted that you’re happy with the service and the quality of your order. It truly means the world to me as a small, one-person business. Your support and recommendation are so appreciated — thank you again!

Warm wishes,
Marta – The Lilly Pad 💜

Rated 5 out of 5 stars

We couldn’t have been happier with our…

We couldn’t have been happier with our wedding cake! From start to finish, everything was so easy and stress-free. Nicola was incredible – her communication was warm, prompt, and professional, and she came up with flavour ideas we never would have thought of ourselves.

The cake itself was absolutely beautiful and elegant, and just as delicious as it looked. Every single guest commented on how amazingly good it tasted. We’re so grateful for Nicola’s creativity, care, and talent. Thank you for being such a special part of our day!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and shop

Absolutely full of amazing items you don't know you need untill you go in and look around. Customer service is absolutely excellent, deliveries have been amazing... have bought for years for my camper, home and family xx

April 20, 2025
Rated 5 out of 5 stars

Marta was fantastic at The Lilly Pad…

Marta was fantastic at The Lilly Pad professional and a really nice person.
I bought a large garden giraffe, it's a quality peice.
As I had to have a courier she rang me, sorted the courier and even paid half towards the cost, I'll definitely do business with the Lilly Pad again

April 3, 2025

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