The Lilly Pad Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique, beautiful, and high-quality products, often highlighting their excellent value. People consistently report quick delivery and efficient service, appreciating the careful packaging that ensures items arrive safely. The overall purchasing process, from ordering to communication, is described as easy and straightforward by many consumers. However, some customers also noted occasional issues with items arriving damaged or with missing parts. A few other people felt that while dispatch was quick, the final delivery by the courier sometimes took longer than expected or had issues like items being left unattended.

What people talk about most

Product

Customers express great satisfaction with the products, often describing them as beautiful, unique, and of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and super-fast... See more

Quality

Customers consistently note positive experiences with quality, often describing items as well-packaged,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and efficient.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Very happy with my purchase. Was sent out for delivery very quickly, shame Yodel took an age to actually deliver it! Well packaged & as described. Lovely ☺️


Company details

  1. Gift Shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(161)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really sweet piece love it!

Had looked at the elephant wall sconce several times and then decided to go for it and was not disappointed! The colours are beautiful, haven't decided to put greenery in or leave plain will decide when I put it up.Packaged really well and quick delivery. Thankyou The Lilly Pad.

March 23, 2025
Rated 5 out of 5 stars

Lovely items

Lovely cute items went looking for my sister but ended up buying for myself. Will definetely buy from them again. And the service was amazing and quick.

March 22, 2025
Rated 5 out of 5 stars

Strong recommend, absolutely perfect!

I bought a sofa from The Lilly Pad. It’s in perfect condition as advertised. They delivered for free on time which was great. Seller was extremely helpful and friendly. I’ll definitely be shopping here again. Strongly recommend!

March 6, 2025
Rated 5 out of 5 stars

What a gem of a place ❤️

Wow, what a shop 🙏🏻 I am so glad I stumbled across this stunning shop… amazing items, I love everything in there, such a shame I live so far away… the lady I spoke to was very helpful, super fast delivery, il be back for more! Thank you

February 25, 2025
Rated 1 out of 5 stars

BEWARE not good paid for a item that…

BEWARE not good paid for a item that never got delivered she send me did tuition of lady with blonde hair in green office
Dangerous she went onto our Facebook and watched video of our office to pretend she sent it sad never got sent!!!
SCAM be careful please

March 4, 2025
Unprompted review
The Lilly Pad logo

Reply from The Lilly Pad

Good Afternoon Your order placed via my Ebay shop on 13th of Nov 2025 was posted on the 14th using Evri and tracking number was provided.It was delivered to Your company address on the 20th of Nov at 15:26pm and Evri has uploaded picture as a proof of delivery showing the parcel on a green velvet desk with crystal studs and an Apple computer on it. You have left a positive feedback on ebay a few days after saying the item was as expected.Then TWO months later I receive this message from you "Hi I wonder if you can help me! I am a very honest person I own a furniture store. I’ve just decorated my office in BLACKPINK and I really wanted the candle Lara I ordered from it from you. I’ve been to Buy the whole of Christmas. I just returned. I asked my staff where it’s too, and they told me they haven’t seen it. It hasn’t been delivered to me. Is there any way to talk? Please? If you could kindly let me know what’s happened with it? I’ll be so kind as to believe me and send me one because I really really wanted it." At this point I have checked the tracking and showed you the proof of delivery photo and asked if it was your desk You said No it wasnt then a week later I received another message this time on my Facebook page saying
"BEWARE not good paid for a item that…
BEWARE not good paid for a item that never got delivered she send me did tuition of lady with blonde hair in green office
Dangerous she went onto our Facebook and watched video of our office to pretend she sent it sad never got sent!!!
SCAM be careful please
I will spend all day making things difficult for you
You should be covered with insurance on items are missing him not lying going through peoples Facebook and pretend that they were delivered and describe the person"

So now you are saying it is your desk and i have seen it on your Facebook page ?? And then what asked Evri to upload it as a proof of delivery. You make absolutely no sense at all. I am not a scammer I been in the business 11 years with a great reputation.

Rated 5 out of 5 stars

Great products good quality delivery…

Great products good quality delivery very quick well packaged

January 22, 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank You so much Your feedback really means a lot to me I am glad you are happy with your product and the service that you received
Marta xx

Rated 5 out of 5 stars

Lush little parrot jug

Lush little parrot jug. Very cheery and cute.

Love Lilypad. Not my first purchase and won’t be my last.

Promoted shipping using recycled packaging!!

January 21, 2025
The Lilly Pad logo

Reply from The Lilly Pad

Hello Ane! Thank you for your feedback I am happy that you like your jug.And yes to keep the costs down and to care for our planet all of my packaging is recycled.I have teamed up with my local Tesco and get boxes from them
Marta x

Rated 5 out of 5 stars

Easy ordering

Easy ordering . Fast delivery and kept well informed re my order.

January 16, 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank You Louise :)

Rated 5 out of 5 stars

Received well packaged and quickly…

Received well packaged and quickly would definitely recommend

January 7, 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank You so much for your feedback.It really means a lot for my small business
Marta x

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