The Lilly Pad Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique, beautiful, and high-quality products, often highlighting their excellent value. People consistently report quick delivery and efficient service, appreciating the careful packaging that ensures items arrive safely. The overall purchasing process, from ordering to communication, is described as easy and straightforward by many consumers. However, some customers also noted occasional issues with items arriving damaged or with missing parts. A few other people felt that while dispatch was quick, the final delivery by the courier sometimes took longer than expected or had issues like items being left unattended.

What people talk about most

Product

Customers express great satisfaction with the products, often describing them as beautiful, unique, and of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and super-fast... See more

Quality

Customers consistently note positive experiences with quality, often describing items as well-packaged,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and efficient.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Very happy with my purchase. Was sent out for delivery very quickly, shame Yodel took an age to actually deliver it! Well packaged & as described. Lovely ☺️


Company details

  1. Gift Shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(161)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch

Lovely shop, with some gorgeous unusual items. Staff are brilliant and customer service is top notch!! Would definitely recommend 100%

November 1, 2024
Rated 5 out of 5 stars

Love the lillypad this shop has some…

Love the lillypad this shop has some very unique items to purchase the owner is very friendly and helpful if you have any questions about an item ,one of my all time favourite shops can’t recommend it enough , if you haven’t purchased from this shop before take a look on line you won’t be disappointed 👍 ❤️

October 26, 2024
Rated 5 out of 5 stars

Great products and service

I purchased a set of 3 bowls on stands from Lillypad. First time buying from them and it was a breeze.
Delivery was really quick and the products are brilliant! Much nicer than I anticipated. I'd definitely buy from Lillypad again and wouldn't hesitate to recommend them to friends and family. All round great shopping experience.

October 16, 2024
The Lilly Pad logo

Reply from The Lilly Pad

Thank You so much. I am glad you were happy with your purchase

Rated 5 out of 5 stars

Wonderful home decor

Wonderful home decor. So fun and quirky! And super efficient customer service thrown in. A really lovely shop. Will definitely be buying again, and recommending to my friends.

October 11, 2024
The Lilly Pad logo

Reply from The Lilly Pad

I truly appreciate your continuous support and trust in me. Your 5-star review brightens my day and serves as a constant reminder of why I love what I do Thank You so much xx

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