The London Removal Company Reviews 

222
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Brilliant moving experience with Jim and the team. From easy booking to everything securely in the new house. Removal guys were polite, friendly and respectful. My items were well packaged and having... See more

Rated 5 out of 5 stars

From the moment Jim came and quoted us a price for their services until the last box was unloaded at the new address these guys were a pleasure to deal with. Professional at all times, respectful of o... See more

Rated 5 out of 5 stars

Jim and his guys were all lovely, really experienced, professional and friendly, would definitely recommend! We even left something behind which they posted 1st class back! Thanks!!

Rated 5 out of 5 stars

The team were incredibly professional and packed the whole house both quickly and safely. They helpfully dismantled a lot of our furniture including some intricate cupboards, wardrobes and bed... See more

Company details

  1. Shipping Company
  2. Office Furniture Store
  3. Packaging Supply Store
  4. Warehouse

Information provided by various external sources

London Removals and storage solutions from the London experts We offer a wide range of removals and storage services to suit your requirements, this includes: Domestic Removals Office relocations UK & European removals Packing Materials International shipping


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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No recent history of asking for reviews

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4.9

All reviews

(222)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

fantastic guys

fantastic guys, very professional helpful, on the day i had total peace of mind knowing that they are in control,
big thank you to Steve for arranging all the necessary stuff, also t rented a unite from them and it was cheaper than other rental companies overall I am very happy and i will recommend them to all my friends and family

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

The London Removal Company were great…

The London Removal Company were great from start to finish. Reasonably priced and took care of everything we could need included, such as dismantling and putting back together furniture that required.
Very efficient move on the day
Thanks to Barry and the team

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing folks

Absolutely amazing folks at The London Removal Company. Cheerful, efficient and no-nonsense approach to the job was massively appreciated.

Moving can be stressful but they made the entire experience almost fun with how easy it was to talk/banter with them.

We had some difficult furniture to move out of a 1st floor window but these guys did it without batting an eye, safely and securely.

In a nutshell, hands down one of the best companies I've had the pleasure of working with.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for more!

Barry and the boys at London Removal Company made quite a stressful move I had to oversee for my boss SOOO much easier! The lads turned up promptly and got to work straight away. They were efficient, thorough and careful with all her delicate items and worked throughout the day with a smile and a laugh. Thank you again to Billy, Chris, Pablo and Laurence for being absolute legends! :-)

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great company, lovely people

Brilliant from start to finish. Barry was fantastic at organising everything and and between him and Rachel (who came to visit us to quote) we were extremely reassured at every stage. Really took the stress out of the whole thing. On the day Pablo, Chris and Lawrence were with us on time and (like many of the other reviews say) they were calm, smiling and hard working all day. Lorry packed in about 2 1/2 hours (even with our stairs) and unpacked even more quickly, we couldn’t believe it.

I genuinely couldn’t recommend this company highly enough - thank you all for making a stressful day feel like a walk in the park.

February 20, 2021
Unprompted review
Rated 5 out of 5 stars

Stress free moving

Everyone was really friendly, helpful and very professional. As well as loading and unloading the removal van rapidly and safely, the team broke down and rebuilt 2 beds for us and packed up all our fragile items. We would recommend The London Removal Company to anyone looking to move in London. The whole experience from making the first enquiry to the end of the moving day was really easy, low stress and great value.

February 19, 2021
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Thank you Abi for your very kind words, I will let everybody know who was involved with move.

Rated 1 out of 5 stars

Forgot me, then hung up on me twice

They booked me for a move date (3 weeks in advance of move), then have a person come out to look at how much furniture i have to move for an estimate one day later. I then never receive the estimate, so I call them (1.5 weeks in advance), only for them to tell me they can't move me at all. THANKS FOR LETTING ME KNOW!!! Now I have lost 1.5 weeks of time to find a company hat can move me. The man also did not understand or care how much this completely inconvenienced me, and hung the phone up on me twice. This company is not only incompetent but also don't care if they lose customers, which they now have.

February 8, 2021
Unprompted review
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Reply from The London Removal Company

As explained to you Douglas, we didn't book you in a move date, as we do not book anyone in until we have quoted for the removal and have received a deposit. Confirmed bookings with deposits come in on a daily sometimes on a hourly basis, we cannot and would not book you in to a space that is not available, if we did do so, then this company would most certainly be incompetent.
The reason the phone went down on you today was that you were so utterly rude and disrespectful to my staff. I am sorry, but we do not expect our staff to suffer your level of abuse.

Rated 5 out of 5 stars

Above and beyond…

This company went above and beyond anything I could have expected. We had an 8 month old baby and during Covid we needed the full service (dismantling/reassembling) - we had received some wildly different quotes which made the decision very difficult but The London removals team were accommodating, friendly, fair and reliable. They waited for completion without fuss or complaints. Assembled everything within no time at all and despite their lorry getting stuck on the drive way because of gravel - they laughed it off and called a tow truck. Great people , great service.... very happy

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly professional team

Really helpful team made a stressful event much easier.
Barry came out to do an inventory and quotation and by that afternoon we had booked the move for the following week. Pedro and team were absolutely brilliant. Friendly and relaxed and helped calm down my 'mild' panic, and they powered through moving me out. They unloaded at the new place in record time, I almost didn't believe they could have finished it. Wish I had got them in in advance to help with packing - I know for next time!

December 8, 2020
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Hi Andy,
Many thanks for your kind words. We all at The London Removal company wish you well in your new home.

Rated 5 out of 5 stars

Chris and the team were absolutely…

Chris and the team were absolutely fantastic- they moved my 2 bed flat and about 40 large trees in pots into my new garden. Was worried they would nickel and dime me on it, but they stuck to their quote even though it it took longer than they expected and the huge trees were difficult to move. Truly appreciate them and Barry for arranging!

November 28, 2020
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Hi Kim,
Many thanks for your kind words.
I wish you the best in your new home.
Barry

Rated 5 out of 5 stars

Great company, professional team

I chose this company after the reviews I saw on here and I was not disappointed. The team turn up at 8.30am as promised and had me moved into my new home by 1pm, which is fantastic. Everything was properly secured so no items were damaged. The team were friendly, professional and had a positive attitude. I would definitely recommend to others and will be keeping them in mind for any future moves.

November 15, 2020
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Hi Tim,
Thank you for your kind comments. We would all at the London Removal Company wish you well in your new home.

Rated 5 out of 5 stars

A very good service start to…

A very good service from start to finish. Barry arranged everything smoothly. The team worked well together and the move was stress-free. Thank you! I would recommend Barry and Team.

November 15, 2020
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Hi Elanor,
Thank you for your kind comments. We at the London Removal Company wish you well in your new home.

Rated 5 out of 5 stars

Great team

I had the best experience with The London Removal Company. They were really quick to come and size up my flat for the quote and were great with all communication. The team who packed up the flat were so efficient and friendly, making what could've been a stressful day very easy and actually quite fun! I would highly recommend their service. Thanks again.

October 21, 2020
Unprompted review
Rated 1 out of 5 stars

Caused £3000 damage and refused to pay

I had an unfortunate experience when they transported my new kitchen. It included a marble worktop which they assured me they would take good care of. It broke during transit and despite accepting responsibility they refused to pay the £3000 damage they caused. Accidents do happen but it's how they are dealt with that matters. This company has a very unprofessional attitude saying that its my fault for not paying for the right insurance. I would not advise using this company.

October 13, 2020
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

I am afraid chez that your kitchen was brought 2nd hand and could have had hairline cracks in the marble, but it was fully explained in email, when moving such fragile and expensive item as marble you would need the correct Insurance to cover for all instances. The Insurance was refused by your wife. When the marble did crack we immediately passed the claim over to the insurance company together with all the the emails which was the communication between us, they refused the claim. We didn't have a very unprofessional attitude, we had a client who didn't want to pay for the correct Insurance which would have paid out for any damage.

Rated 5 out of 5 stars

Professional, efficient and reassuring

I can't thank Barry and his team enough for their work and the manner in which they did it. They all made one of the most stressful times in life much easier and we were reassured throughout the process.

Barry's team made unloading and putting up the furniture look easy which is testament to their skills and professionalism.

Everything was packed away and then unloaded with minimum fuss and nothing was damaged.

I highly recommend The London Removal Company and I'll be using them again for our next move.

August 16, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased with how the move went

Very pleased with how the move went, from 5th floor (no lift!) office to first floor across town, very polite, helpful and punctual. Great communication from Barry, many thanks to the whole team!

August 11, 2020
Unprompted review

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