The London Removal Company Reviews 

222
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Brilliant moving experience with Jim and the team. From easy booking to everything securely in the new house. Removal guys were polite, friendly and respectful. My items were well packaged and having... See more

Rated 5 out of 5 stars

From the moment Jim came and quoted us a price for their services until the last box was unloaded at the new address these guys were a pleasure to deal with. Professional at all times, respectful of o... See more

Rated 5 out of 5 stars

Jim and his guys were all lovely, really experienced, professional and friendly, would definitely recommend! We even left something behind which they posted 1st class back! Thanks!!

Rated 5 out of 5 stars

The team were incredibly professional and packed the whole house both quickly and safely. They helpfully dismantled a lot of our furniture including some intricate cupboards, wardrobes and bed... See more

Company details

  1. Shipping Company
  2. Office Furniture Store
  3. Packaging Supply Store
  4. Warehouse

Information provided by various external sources

London Removals and storage solutions from the London experts We offer a wide range of removals and storage services to suit your requirements, this includes: Domestic Removals Office relocations UK & European removals Packing Materials International shipping


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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No recent history of asking for reviews

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4.9

All reviews

(222)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful service from The London Removals Company

The London Removals Company helped us move my mother from East London to Ely yesterday. My mother’s memory is failing and she gets extremely anxious. From the moment the London Removals team arrived and introduced themselves to my mother they set us all - and her especially- at ease. Making her feel very special.
They work tirelessly and incredibly well as a team. Nothing is too much and even the difficulties we faced on the day - arriving at the new house to find they had not yet actually left - were made easy.
The team were to a man kind, hard workonh, friendly, and incredibly helpful. What could have been an incredibly stressful and difficult day. Was made so much easier with this team.
Completely wonderful. Thank you.

December 17, 2018
Unprompted review
Rated 5 out of 5 stars

Faultless and very professional

Used them today and I can't fault them at all. They arrived punctually and the team were very friendly, professional and thorough. They loaded and unloaded in great time and engaged with me throughout to ensure crates were put where I needed them. Really good team work.

Even from the initial request for a quote and throughout the entire process they were timely with responses, very informative and did everything exactly as they advised. No hesitation in recommending them. What can often be quite stressful turned out to be very smooth and hassle-free.

HUGE thank to the entire team

November 29, 2018
Unprompted review
Rated 5 out of 5 stars

Would really recommend

Would really recommend. No breakages, reliable service and great considerate guys collecting and delivering. Would use again. No problems whatsoever. Thanks to Chris and team.

November 15, 2018
Unprompted review
Rated 4 out of 5 stars

Good company to deal with.

Booking was straight forward and contact frequent. The removal guys were very prompt and moving made very easy. what was slightly disappointing was the waiting fees which though were not the companies fault, were not explained beforehand, and not overly communicated after, just an amended invoice at the end.

October 27, 2018
Unprompted review
Rated 5 out of 5 stars

A good experience with The London Removal Company

We found using the London Removal Company to be a very good experience. They came on-time every time, their quote was very competitive, they packed everything up quickly and efficiently and got it in their lorry and took it away to storage again quickly and efficiently. We have no complaints.

October 26, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, on time, pleasant, hard working and nothing too much trouble.

October 24, 2018
Unprompted review
Rated 5 out of 5 stars

Only criticism is

Only criticism is - how to get rid of all the packing material! They have pro,ised to come and collect the flattened boxes when we've unpacked though. Great service.

October 24, 2018
Unprompted review
Rated 2 out of 5 stars

I wouldn't recommend

It is always difficult trying to choose the right removal company, because you are instilling your entire belongings to them for the entire relocation (if you relocate).
In the end I chose to go with The London Removal Company, none of the companies I vetted didn't really match the company that I had used previously and I couldn't seem to contact them, anyway......
My relocation was 240 miles away, I made sure that I packed everything so that I could ensure EVERYTHING was packed to my exacting standards, the removal men did comment on how organised I was! which says A LOT.
I spoke with the company prior to the move to stress that they HAD to be at my property for 07:45am to start loading up, THAT never happened, in fact they were 1hr and 15 minutes late, which delayed me immensely, was NOT impressed, they gave me a REALLY poor excuse, they stated that the entrance to their 'yard' had been blocked by a van?! hard to believe if I'm honest, who would block an entrance to a constantly used yard!?
Once all the boxes were loaded, they were really slow to load everything else, and I was beginning to worry that not all my possessions including garden pots would fit in the lorry! I even started to help because I didn't want to be delayed even more! It took AGES for them to complete and I didn't leave my property until 11:45am, and then I had a 5 hour drive to the rental, so had to contact them to advise I was running late, this was not down to me.
When my belongings were unloaded at the other end (west country), I could not believe what they had shoved on my 15 year old peony! it was pretty much horizontal after so much was loaded on it! was NOT happy, and I'm still not, I really thought it had snapped! peonies take years to grow to the size that mine is! (if you are green fingered, you will know what I mean).
It took three guys AGES to unloaded everything.. considering there were 3 of them you would have thought it would have not taken so long.
Major issue for me was the fact that only one person out of 6 people spoke good English, 3 to 4 of them spoke very little or no English at all!!!

Considering the cost of the move I would not use this company again, they did not receive my emails and was advised it was an issue my end, if you have to use the postal system, they use 2nd class post so don't expect anything quickly!

I endorse positive comments in reviews, but I have absolutely nothing positive to say about this company.

October 11, 2018
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Dear Mrs Joyce, we are sorry to hear that you felt you had a bad experience with our company. Upon further investigation with the team that moved you, we can answer your grievance as follows.

You was scheduled to have our team with you at 07.45hrs on the day of relocation, but due to unforeseen circumstances at the yard where all our vehicles were blocked in and none were able to arrive at their destinations at the approximated scheduled times. Our team carried out the same procedure with you as with all our clients that day and that was call you to let you know that due to circumstances beyond our control we would not be able to get to you at the pre arranged time, and would get to you as soon as possible.

You told our team that you needed to be out of the premises and on your journey to the West Country by 12.00hrs and in fact our team were loaded and on their way by 11.38hrs which is confirmed due to our lorries having a tracker system.

Regarding our teams not speaking English, they can all speak our native tongue although some of them not as well as others. But, we pride ourselves on being a multi cultural company without any discrimination to them or our customers.

With reference to the email situation, we did receive your emails it was the other way round that we was having trouble trying to send any information through to your email account due to the high security settings of that particular mail server. We have had several other customers with the same problem so we was trying to ensure that this didn’t happen with any emails directed to your email account, even asking for another email address if possible which you declined.

We did send post to you by 2nd class mail as there was no immediate rush between quotation and the actual move and it had been discussed over the telephone prior to us posting anything. We did inform you at the time you mentioned it, that we had noted your comments and would address this in the future.

We are sorry that your peony had fallen in transit, but are glad that there is no permanent damage to it.

We are members of the National Guild of Removers and members of the Removals Ombudsmen. Also as you can see from our previous reviews on Trust Pilot our teams have always gone above and beyond the call of duty so to speak, and we are sorry that you feel this way.

Rated 5 out of 5 stars

Great People and Company

Great Place, helpful staff - the nice lady who took the booking was efficient and I even got a call back just for an update which was appreciated. The movers themselves are nice, professional and helpful. 10/10 would recommend

September 28, 2018
Unprompted review
Rated 5 out of 5 stars

amazing team of movers

The team who came for the removal were a sheer delight! I would highly recommend them as they were friendly and kept us going with all their jokes and played the piano before moving it! They kept the move so stress free and so happily did such a heavy duty job. Not a piece of anything was broken or mishandled ! Please use them for a family move! It’s has been a wonderful experience and they made move day a very memorable one!

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience - guys were all really helpful and polite and timings were spot on. Would highly recommend.

September 19, 2018
Unprompted review

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