The London Removal Company Reviews 

222
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Brilliant moving experience with Jim and the team. From easy booking to everything securely in the new house. Removal guys were polite, friendly and respectful. My items were well packaged and having... See more

Rated 5 out of 5 stars

From the moment Jim came and quoted us a price for their services until the last box was unloaded at the new address these guys were a pleasure to deal with. Professional at all times, respectful of o... See more

Rated 5 out of 5 stars

Jim and his guys were all lovely, really experienced, professional and friendly, would definitely recommend! We even left something behind which they posted 1st class back! Thanks!!

Rated 5 out of 5 stars

The team were incredibly professional and packed the whole house both quickly and safely. They helpfully dismantled a lot of our furniture including some intricate cupboards, wardrobes and bed... See more

Company details

  1. Shipping Company
  2. Office Furniture Store
  3. Packaging Supply Store
  4. Warehouse

Information provided by various external sources

London Removals and storage solutions from the London experts We offer a wide range of removals and storage services to suit your requirements, this includes: Domestic Removals Office relocations UK & European removals Packing Materials International shipping


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(222)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Punctual, professional,friendly,helpful. I was extremely pleased.Highly recommended!

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Very impressed by the speed and the responsiveness of the company. Highly recommend!

August 14, 2018
Unprompted review
Rated 5 out of 5 stars

The company were amazing and took a lot…

The company were amazing and took a lot of stress out of moving. The removal people and packers were incredible. They were friendly and nice and were amazing at their job. They were professional and took pride in their work and were careful with our belongings. Thank you so much!

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Great Staff

Great Staff - Very Efficient,Courteous.Fast Workers,nothing too much for them..Ready to use and reccomend for future jobs..

July 30, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the London Removal…

Extremely happy with the London Removal Company. They had a reasonable quote, packed up everything beautiful and worked extremely hard on one of the hottest days of the year. All the staff were personal, hard working and just lovely friendly people. We will be moving again in 6 months and will definitely be using them again.

July 26, 2018
Unprompted review
Rated 1 out of 5 stars

Warning

Warning! We got carried away by the price but did not read t&c’s properly.

The team were efficient and friendly. Forgot a few things, scratched a few newly painted walls and broke some plants and pots. Not the end of the world...

... BUT they destroyed two very expensive pieces of artwork and refused to give us any compensation.

Don’t select this company because of the low price, it may cost you ten times more!!!

July 24, 2018
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Thank you for your review.

Please see our company response below to all of the above.

Warning! We got carried away by the price but did not read t&c’s properly.

------1) Please note that the customer has to agree to the terms and conditions before any removal has been carried out. Had they have read the T & Cs “properly” as they put it we could have extended the 7 days after removal claus and replaced it with for instance a 21 day claus so that any claim with in that 21 day claus could be reported to our insurers without any problem whatsoever. ------

The team were efficient and friendly. Forgot a few things, scratched a few newly painted walls and broke some plants and pots. Not the end of the world...BUT they destroyed two very expensive pieces of artwork and refused to give us any compensation.

------2) From the email conversation with your partner he said that the prints were folded and ended up with lines on them and in his email your partner said that the prints were rolled. We have spoken to the manager who was in fact a packer on the job and he has said that he didn’t and wouldn’t fold any prints.------

Don’t select this company because of the low price, it may cost you ten times more!!!-


-----3) We class ourselves as a competitive company pricewise and charge a fair price for a professional job.This was agreed with the customer prior to the removal being carried out with no hidden or extra costs added on removal day.----

We are sorry that you feel you had a negative experience, and thank you once again for your feedback.

Rated 5 out of 5 stars

Quick and easy pre-move visit to…

Quick and easy pre-move visit to provide quote.
All staff very friendly.

Removal guys were wonderful on the day. Really quick packing up the day before. Took responsibility for making sure the move went smoothly on the day. Really friendly and made the whole thing as easy as it could be.

Only minor complaint is the 2.5% fee for paying by credit card.

July 19, 2018
Unprompted review
The London Removal Company logo

Reply from The London Removal Company

Hi Rachael,

Thank you for your review and kind comments, unfortunately the 2.9% is what we are charged by the Bank for any payments received via Credit Card, the fee we charge is like for like what the bank charge us.

Kind regards

The London Removal Company

Rated 5 out of 5 stars

Premium level of service, more competitively prices than their competition.

My family and I had a fantastic experience with the London Removal Company. The quote based on the survey was higher than the phone estimate quote, but was still very much at the cheaper end compared to other high quality providers. The service was top drawer. The guys wrapped every little glass and bottle really carefully, and had to tackle some very tricky unexpected jobs (unscrewing a glass door to get a washing machine out of a bathroom, disassembling a huge dresser to get it to my top floor etc.) for no extra charge. They were great fun and a pleasure to work with. There was a small waiting charge as I didn’t get the keys to our new home until 4pm but the guys stayed late until the job was done. Top quality and very competitive prices.

July 16, 2018
Unprompted review

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