The Mortgage Mentors Reviews 

301
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, expertise, and supportive guidance throughout the process. Many people highlight the staff's patience, professionalism, and ability to make complex situations feel manageable and stress-free. Reviewers consistently commend the excellent service, noting its efficiency, seamlessness, and the provision of great mortgage deals. People frequently mention the excellent communication, with quick replies and proactive updates keeping them informed at every stage. This personalized approach, combined with their willingness to go the extra mile, ensures a smooth and easy experience for customers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently report positive experiences with the service, describing it as professional,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, efficient, and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more

Rated 5 out of 5 stars

Chris and Naz were absolutely fantastic in helping us to secure a great mortgage rate. They were both incredibly patient, and Chris was always happy to jump on a call whenever we needed it. I would hi... See more


Company details

  1. Mortgage Broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

301 reviews

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5.0

All reviews

(301)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant and friendly service

The whole process from start to finish was made so easy by Jack and the team at TMM. Such a professional and a friendly service throughout. Happy to adjust the figures several times based on our needs and ensured we got the best deal possible. Made remortgaging so easy and quickly and would definitely recommend!

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional and sound advice!

Great advice from Jack at the mortgage mentors. He was thorough when explaining things to me. There were a few moving parts in my situation and Jack was knowledgeable about the process I would be best off going through even to the point of pointing me in the direction of my existing lender as they may have been able to provide me benefits a new lender may not have been able to. Definitely a safe pair of hands and would reach out to again in the future. Highly recommend.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

I cannot recommend these guys enough

I cannot recommend these guys enough. Always on the ball and proactive - which is rare to see these days! Going through the whole mortgage process can be a daunting experience, however not with Jack, Chris and Naz. Nothing is too much trouble and they truly get their hands dirty often beyond the call of duty.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and personal touch.

Very helpful and informative and a very easy process and great advice.
Lots of options and explained in detail by a helpful friendly team.
I would recommend to anyone first time or re mortgage.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Chris Hall has been amazing throughout my whole mortgage process. Before being told about the Mortgage Mentors I was let down by numerous other brokers and independent mortgage advisors. I was signposted to The Mortgage Mentors through my bank who referred me to the Unbiased website. The Unbiased team then placed me in contact with The Mortgage Mentors. From there I was contacted by Chris who listened to the information I had and what I had found to be poorly impacting my journey to getting a mortgage. Throughout he has reassured me and explained the whole process. It was due to Chris’s previous work with shared ownership mortgages and him being able to speak with lenders directly about the issues impacting my journey which at last got me my final mortgage offer. Chris always had time to listen to my questions and went the extra mile in contacting me out of hours to ensure my mortgage was obtained as fast as possible. I now have a mortgage and hope to have the keys to my new first home soon. When Chris obtained a lender for me I was then left in the capable hands of Nasreen who chased up the lender for their answers along with letting me know of any paperwork that was required from me. Nasreen is still liaising with my solicitor and the lender so that the process goes through as fast and as smoothly as possible. The service Chris and Nasreen has provided me has been excellent and I will be looking to use then again in the future when I need to review my mortgage. I cannot praise them enough for helping me get my mortgage as soon as was possible due to the time constraint on the house I wished to purchase.

Many Thanks again Chris and Naz,
Eloise

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Really impressed with the service I…

Really impressed with the service I received from Jack. His knowledge enabled me to easily understand all the jargon and find us the best solutions and all corespondence was very prompt and thorough. Thank you

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Was having a hard time with my previous…

Was having a hard time with my previous broker but luckily I found Jack and Nas at The Mortgage Mentors. They were more than happy to help me out and take over. Have received my mortgage offer yesterday and couldn’t be happy with their service. Worth every penny! Big thanks Nas and Jack.

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

We couldn’t praise Jack and Nasreen enough, they have been excellent throughout the whole process, given us amazing service and have been so lovely and informative.

Thankyou both so much for your help! :)

Sophie and Paul

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Clear and concise communication throughout made the process stress free.

Jack and Naz were both very efficient and were able to provide me a mortgage offer in 2 days! Jack was very helpful throughout and was able to accommodate changes while informing me of different options. Naz kept me fully updated and was also very informative. They even managed to reduce my mortgage term and reduce monthly payments.

I would 100% recommend The Mortgage Mentors to anyone who is looking for a broker and I will be using again.

February 18, 2022
Unprompted review
Rated 5 out of 5 stars

Chris is an incredible mortgage broker

Chris is an incredible mortgage broker. He is very professional and extremely reliable. His service is premium, he was always available even on weekends and at short notice to provide us with advices and/or documents we needed. He is very patient and always made sure we understood every stage of the process. He is by far the best so, I definitely recommend him!

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Truly 5 star service!

Chris worked on our mortgage options until we were completely satisfied. Very professional, patient and always available to answer any questions, no matter how small they were! His commitment to deliver 5 star service is truly seen and we couldn’t asked for better help in this process of finding best mortgage for our new home. Thank you Chris!

Anna & Ludovic

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, Fast and Efficient

Jack and Naz were both excellent in providing a fast and professional service. Jack was able to very quickly understand our needs and circumstances, and recommended a product ​that was a great fit. Naz worked tirelessly to ensure we were kept fully updated; we are delighted to say the whole process was seamless.

I have no hesitation in recommending The Mortgage Mentors to anyone who is looking for a broker. They are brilliant.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Advisors....

Jack and his team have helped us remortgage and obtain extra funds a few times. They provide excellent advice and always go above and beyond to make sure you come away feeling very satisfied with the service you have received. Could not recommend highly enough.

January 10, 2022
Unprompted review
Rated 5 out of 5 stars

The Absolute Best

The Absolute Best!

If you need any advice whatsoever on your properties or mortgage queries, look no further.

Having all the necessary knowledge and being able to explain that to those in need is one thing, but taking extra time and effort to ensure the whole service is 5* is what sets this above all the rest.

Look no further, Jack is the guy you need.

January 9, 2022
Unprompted review
Rated 5 out of 5 stars

Jack came to rescue me when I was…

Jack came to rescue me when I was struggling with my previous broker. He was really helpful and very professional. He was has done a fantastic job in my case and certainly recommend him.

December 28, 2021
Unprompted review
The Mortgage Mentors logo

Reply from The Mortgage Mentors

Dear Ruwantha,

Thank you for sharing your experience with us.

It's great to know we were able to help, as we aim to find a solution no matter what - whilst also making the process as simple and easy as possible for you.

We look forward to working with you again in the future.

Kind regards,
Naz

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