The Mortgage Mentors Reviews 

301
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and supportive approach throughout the process. Many people highlight the seamless and stress-free service, appreciating the clear guidance and efficient handling of their mortgage journeys. Reviewers frequently commend the excellent customer service, noting prompt communication, quick replies, and proactive assistance with all inquiries. This high level of support often leads to securing favorable deals and a truly personalized experience, making complex situations manageable for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent team and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more

Rated 5 out of 5 stars

Chris and Naz were absolutely fantastic in helping us to secure a great mortgage rate. They were both incredibly patient, and Chris was always happy to jump on a call whenever we needed it. I would hi... See more


Company details

  1. Mortgage Broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

301 reviews

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5.0

All reviews

(301)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

They strive for excellence and they deliver it.

The Mortgage Mentors were a life saver.
Dealing with all the bureaucracy of mortgages, banks and solicitors is difficult for most people, but especially when one is grieving.
Jack Scarff and Nasreen Holmes are excellent professionals and were there for me, every step of the way. They were always prompt to answer my questions and, proved time and time again, they had my best interest at heart.
I couldn’t recommend their services with more certainty than I do.
They strive for excellence and they deliver it.

September 18, 2022
Unprompted review
Rated 5 out of 5 stars

JACK!!!!!!!!!!!

JACK & his team helped get our foot on the ladder and buy our first home what a special time and what a pleasant experience it was, nothing was too much bother, granted we were working to get things in line for months previous to secure our AIP... FINALLY we are over line and we can start the next chapter of our lives and with our little family!! we will be forever grateful for the mortgage mentor and all the efforts.
a million thank yous!!
regards
Lauren & Alf

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Jack helped us get the house we really…

Jack helped us get the house we really wanted despite smaller budget & his assistant - Nasreen - was also good in chasing things and updating us regularly. The whole experience was stress free with all the support from Jack and Nasreen. Thank you!

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

The Mortgage Mentors are simply the best mortgage brokers out there

I could not recommend The Mortgage Mentors highly enough. Chris and Nasrine were right beside us on every step of our journey. Chris picked up our enquiry on Day 1 within minutes and he was courteous and professional from the get-go. The Mortgage Mentors really helped us to understand what we could achieve with the means at our disposal and how best to do so. Prior experiences with other mortgage brokers had not been anywhere near as enlightening, but with MM everything was made crystal clear. With their support, we felt that we could proceed with confidence as every doubt and query was dealt with promptly and thoroughly. Thank you Chris and Nasrine for your kindness, your endless patience and all your many hours of dedicated service. You went above and beyond to get us over the finish line. We know just where to go in future.

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing! I honestly don’t know where to start

I honestly don’t know where to start. From the very first phone call up until the moment my mortgage got approved and the after customer care I received by Chris from the mortgage mentors has left me speechless. Before talking to Chris We never believed we could have brought our dream house. Every single question I had whether it was big question or even a small one he answered each one. He got me an offer and a rate that was just impossible, too good to believe, but it was real. he always called me to make sure I had all my papers ready for my application. All I can say is any one who mentions the word mortgage next to me… I instantly just say Chris to them!

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Massive thank you to Jack for giving me so many options when I couldn’t secure a mortgage with my original lender anymore. He really took the time to understand a complicated situation I was in, and promptly came back to me the next day with help and solutions. Amazing service, thank you!!!

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

My successful mortgage application.. thank you Chris & Naz..

This was my first ever mortgage application & therefore I was extremely worried and had lost all hopes due to several challenges in getting the mortgage. But it was Mr. Chris Hall who handled my application & was extremely supportive during the entire process. His knowledge & skills to handle my kind of application came in very handy. I am so glad that my application was in the right hands making it a successful one. I truly wish to thank Chris for his guidance, patience & valuable advice throughout my application. 
When it comes to mortgage applications Chris is a life saver & time saver. I am short of words in thanking him for his work, ability to understand my needs & keeping up with the timelines at the same time. When I spoke to him for the first time, I thought it’s going to be very tough for me to explain my financial situation, but it was less than 15 minutes of a phone call, Chris took all the stress out of my head. Within 24 hours he came up with some positive figures about my mortgage loan.

Another gem in this team is Ms. Naz, extremely professional in handling her clients who went the extra mile to help me with her skills & knowledge. With her clear communications, she leaves no doubt in the mind of a client. Naz is surely an asset to the business. 
Undoubtedly, I recommend The MORTGAGE MENTORS for their best clientele services with professionals like Chris and Naz in the team. Thanking from the bottom of my heart once again & congratulating this amazing team for all their great work.

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Jack and Nas have been nothing but helpful, they have made the process very easy. I would highly recommend and I will definitely be using there services again!

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Best service!! 100% recommend

My experience with the mortgage mentors has been fantastic! This is the first time I am buying a property and both Jack and Nas have been amazing in guiding me through every step. They have made my experience a lot easier... chasing solicitors, emails, helping me understand the process and being in constant contact with me, making sure i am kept in the loop with everything.
I would definitely recommend them!!

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

The Mortgage Mentors have been…

The Mortgage Mentors have been fantastic and the whole team have been friendly and welcoming. We have been looked after by Jack and Nas during our mortgage process and they really know their industry. We were in a difficult position as my wife and I are self-employed, but they found us a mortgage. I would recommend my friends and family to them, so defiantly worth a call if you are reading this. Cheers guy.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish.

After my mortgage advisor couldn’t help I reached out to the mortgage mentors who had things sorted within a couple of days.

Fast, efficient and kept me in the loop from start to finish. I can’t recommend this company highly enough.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

As a first time buyer I only had a passing knowledge of the mortgage application and process. However TMM helped to find a better mortgage than any I could find online and then it was a 5 star service from Jack and Naz all the way through after that, clearly explaining every step of the way and keeping me up to date, going above and beyond.
Would highly recommend!

June 5, 2022
Unprompted review
Rated 5 out of 5 stars

Just superb

Jack and Naz have been throughly professional during my remortgage. They have made the whole process easy and pain free

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Always a 5 star service!

I cannot thank Jack and his team enough for their professionalism and support in enabling me to put in an offer on a house recently. They always made themselves avaiable, really helped me to understand what I could afford and always went above and beyond to fit in with my schedule (which is difficult as I work in school) so that I had the latest information. Even when Jack was away he made sure I had a point of contact and that person was brought up to speed with my situation. Jack, particularly, is so easy to talk to and helps you to understand the details of various offers. I would not use anyone else! I could not recommend 'The Mortgage Mentors' more highly.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

The Mortgage Mentor Excellent Service

My experience with Jack and Naz at The Mortgage Mentor has been first class. They were always on hand with information and updates when arranging my re-mortgage and most of all they secured the right mortgage for me. They will always be my first choice for future mortgages.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

It can be tricky navigating the best mortgage deals on the market and finding the right company to help you, but we can’t fault The Mortgage Mentors. They were thorough, clear and extremely helpful from the first phone call. Chris patiently explained all of our possible scenarios and was approachable throughout the process. When handing over to his colleague, Nasreen, she continued to provide fantastic service. We would highly recommend them to friends and family.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We used The Mortgage Mentors for the purchase of our property and we simply could not have done it without them. Initially contacted by Chris who was able to provide an excellent mortgage deal based on our situation. Chris and Nasreen have been superb, supporting us throughout the purchase. They have been professional, pro-active and polite and were always available by telephone or email when we had a query. We cannot thank them enough for helping us secure our dream home and will recommend them to anyone looking for a mortgage broker.

April 2, 2022
Unprompted review

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